Check-in: When we arrived at 1pm, the couple in front of me was checked in and was given a room. When I tried to check-in I was told my room type was not available yet and would not be available until after 3pm.
Upon returning at 3pm, I asked for a quiet room and they said they had no complaints about the room they were giving us. Then we went to look for the room and it was right behind us (across from the main desk - Room 107). We went in and it faced the swimming pool area and the room had a smell. We went back out to the desk and told them it was not acceptable and they then gave us Room 241, overlooking the hotel driveway entrance.
Room Location/type: Room 107 was not acceptable and we were switched to room 241. The room had no refrigerator or microwave available. When we complained they delivered a small refrigerator (at no charge) to the room. It did not appear, from checking room availability directly on-line, that this hotel has queen size beds available. The only rooms I could find on the hotel web site were Two Double Beds or Single King Bed rooms.
Heating/cooling systems: The AC was loud on high and we ran the fan on low. When the compressor came on there was a very loud vibration, even on low fan. After the third night we reported the vibration problem and the loud vibration issue was resolved.
Working order of bathroom: The only issue I found with the bathroom was the WaterPic shower head. I could not get the head adjustment to turn in any direction. The head needs to be replaced.
Staff (service, attitude, etc.): The counter staff were very nice. The only problem I had was with Joni, the hotel manager, upon check out. I told her I was not 100% Satisfied with the first three nights and the manager would only comp me for the last night of our stay. She stated that – “That was their policy, the last night only.” I told her that I didn’t have a problem with the last night, just the first three. I told her the last night was at a lower room rate than the nights I had a problem. She stood by her policy, only the last night of my stay would be refunded. So I asked her – “Do I have to take up the issue for the other nights guarantee with corporate?” She answered yes. Which I did when I returned home, the Corporate Office is sending me a refund for the first two nights.
I also have to say, the Corporate Office staff was Great in their customer service support. They know the meaning of customer satisfaction. The same should be taught to the local hotel Management Staff.
Free Complementary Hot Breakfast: The hot buffet need to have Hot Food put into it. The eggs were room temperature to cold on the inside. I had a cheese omelet that was warm on the outside and cold on the inside. The bagels were a day to two day old packaged bagels (Note: There is a Einstein’s bagel store just a mile north of the hotel in the shopping center). Bananas were brown spotted and the Orange Juice was sour, may have been old.
My Fiancée drinks milk, so I had to pour some from the carafe at the coffee station. She said it tasted like the milk was outdated. There are no containers of milk available for children either.
There is construction of a building going on next door to the hotel, so workers have a clear view of the pool area. Also, the pool area is right next to the entrance. So if you want any kind of privacy in the pool area, pick another hotel.
You can find a large Shopping Center up the hill, about a mile north of this hotel.
There is a Hilton Double-Tree (East) and a Marriot Hotel (North) across the street from this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hilton Hotels Direct, Priceline, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hampton Inn San Diego/Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn San Diego/Del Mar Hotel San Diego
- Hampton Inn Del Mar
- San Diego Hampton Inn