Great location! Close to everything. Highly recommended Table 509 Restaurant, the wife had the chilaquiles and I had the croissant breakfast sandwich!! Ask for Sergio he will make sure your order is right and you get everything you need. Thank you Sergio !!More
Booking.com
Booking.com
Taking safety measures
Booking.comTaking safety measures
The exterior and lobby of the hotel are clean and modern, so naturally one would have the same expectations for the rooms. However, the first room I was assigned had a musty odor that smelled that wouldn't go away even when leaving the window open and spraying freshener on every fabric. Additionally the Heater/AC unit did not work in the work in the room. I was extremely surprised to find that the rooms do not feature USB charging units which I feel comes standard in most chain hotels these days. I ended up being moved to a different room, for none of these reasons, and actually due to obnoxiously loud neighbors next door. The room I was moved to thankfully did not have a foul odor and had a working heater/ac unit. Will not be staying at any Indigo brand locations in the future unless I see some changes have been made.
Hi alexzandrahalbritter,
Thank you for staying with us and for your feedback. I would like to start by apologizing for the issues that you initially experienced. This is not the impression we want to leave upon our guests. I will make sure to follow up with our internal departments regarding the items you listed so that we can improve. I am glad to see that the new room worked out much better for you. I do hope that you will consider us again in the future so that we can show you that this stay was an exception. Please feel free to reach out to me if you would like to discuss your stay further.
Best,
Erica Eisenhauer
Front Office Supervisor
erica.eisenhauer@ihg.com
619.727.4000
My boyfriend and I got a suite on the top floor (12th i believe) just to relax and enjoy downtown SD. The view was beautiful and the service was amazing! Erica and Michael gave us a great service and made us feel welcomed and well taken care of. 10/10 would recommend!
Dear 143anongv,
Thank you for sharing such a wonderful review regarding your stay with us! I was happy to read that Erica and Michael made your stay an excellent one. Please come back and visit us soon.
Regards,
Ben Turner
General Manager
First of all I wanna give the staff the best compliments! Erica and Michael at the front desk were so professional and treated me right! They made my experience better than it already was! I am totally going back again soon. You have to get one of the suites!!
Dear enriquen661,
We can not thank you enough for sharing such a wonderful review regarding your stay with us! I was happy to read that Erica and Michael made your stay an excellent one. Please come back and visit us soon.
Regards,
Ben Turner
General Manager
Loved the location, the spacious room and the 9th floor bar, but most of all loved the staff. Everyone was so sweet and helpful, especially Allen M. who made our experience 10x better. The only downfall was the service elevator was out so there was a long wait for elevators
Dear shadyzlady555,
Thank you for taking the time to review your recent stay with us. We appreciate your feedback, and the wonderful comment you posted about Allen. Thank you again for staying with us. We hope to host you again soon.
Regards,
Ben Turner
General Manager
Best place to stay in Gaslamp. Great customer service and an awesome place to stay with your pets. ERICA at the front desk was awesome. She was super helpful and knowledgeable about the surrounding areas.
Dear Rheyrhey2021,
Thank you for your review. I was happy to read of the exceptional service Erica provided to you during your time with us. I will be sure to share your comments with her. Thank you again for staying with us. We look forward to hosting you again soon.
Regards,
Ben Turner
General Manager
