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Kelsey F

Staff make this place even better

5.0 of 5 bubblesReviewed Feb 23, 2024
Marisol is the sweetest at check in desk!!! Erika was fabulous bringing bags up for me. Love this place, everyone is nice, and the rooms are clean! The location is absolutely unbeatable if you’re looking to walk anywhere in the downtown area.
Date of stay: February 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this review
Responded Feb 24, 2024
Thank you for your heartwarming review! We're thrilled to hear that Marisol and Erika provided exceptional service during your stay. Your appreciation for our friendly staff, clean rooms, and unbeatable downtown location means a lot to us. It's always a pleasure to have guests like you, and we look forward to welcoming you back for another fantastic experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 23, 2024

Amazing check in process from the valet Fabian to the bell hop Erika. It was smoother than I anticipated given previous experiences with the hotel. I"m glad they have upe'd their game. Made it very welcoming! We hope to be back in the near future.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Damian J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 24, 2024

Thank you for your wonderful feedback! We're delighted to hear that your check-in experience, from the valet Fabian to the bell hop Erika, exceeded your expectations. We appreciate your acknowledgment of the improved service, and it's fantastic to know that their efforts made your stay more welcoming. We look forward to the pleasure of hosting you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2024

Thank you Marisol for providing excellent customer service and helping me enroll into the IHG program! The room was nice, appreciated the (partial) ocean view! Close to the embarcadaro and easy to walk along the water front. Would recommend this hotel and location.

Date of stay: February 2024
Trip type: Travelled on business
Thank Sarah H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 24, 2024

Thank you for your kind words! We're thrilled to hear that Marisol provided excellent customer service and assisted you with enrolling in the IHG program. It's wonderful to know you enjoyed the nice room and appreciated the (partial) ocean view. We're delighted that our location close to the Embarcadero made it convenient for you to stroll along the waterfront. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 19, 2024

Loved the stay! Everything was wonderful! Staff was so nice! The room
Was super clean and the gel/ shampoo had a luxurious smell. Erika at the bell desk was very helpful Ang friendly! Same the bartenders were so nice. I will definitely stay here every tine. Excellent neighborhood!

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Jessica L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 21, 2024

Thank you for sharing your positive experience! We're delighted to hear that you loved your stay, found everything wonderful, and appreciated the cleanliness of the room and the luxurious scent of the amenities. It's fantastic to know that Erika at the bell desk and the friendly bartenders left a positive impression on you. We look forward to welcoming you back every time, and we're glad you enjoyed the excellent neighborhood. Safe travels until your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 19, 2024

Marisol was very helpful on checking in and was able to get us into our room early so we could start our vacation! Overall, the hotel was great. Clean, great restaurant options in the hotel and close proximity to so much in the downtown area. Would recommend!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Cassandra W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 21, 2024

Thank you for your positive feedback! We're thrilled to hear that Marisol's assistance made the check-in process smooth for you and allowed you to start your vacation early. It's great to know that you enjoyed the overall experience at our hotel, from cleanliness to the restaurant options. We appreciate your recommendation and hope to welcome you back for another wonderful stay in the future!

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Reviewed February 18, 2024

Hotel is amazing the room was above and beyond amazing really beautiful the suite was delightful and the other rooms I stay at are always amazing and comfortable! Now to the most important part!

The service and the people! It was my wedding day and just like always they never fail to be wonderful Brittany, Maria, Paulina, Michelle and Erik made the stay 10x more special! I do not know where to start! Their hospitality, respect, positivity, guidance, support, and their infectious smile spreads to our heart and warms everyone around! They always cheers us up and it’s because of their treatment really what brings me and my husband back every week!

They are the backbone to see they’re amazing chemistry working together as a team and always supportive and do their job and beyond to make sure we are always satisfied! I highly recommend visiting this beautiful hotel with the beautiful view and those wonderful people will make your stay memorable I promise!

Room tip: Brittany, Maria, MichelleI, Paulina and Erik and everyone! Helped me plan the best wedding because of the excellent service above and beyond
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Farah F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 21, 2024

Congratulations on your wedding! We're truly honored to have been part of your special day. It warms our hearts to hear that our team, including Brittany, Maria, Paulina, Michelle, and Erik, played a significant role in making your stay and celebration unforgettable. Your kind words about their hospitality, respect, positivity, guidance, and support mean the world to us. We appreciate your recommendation and look forward to welcoming you and your husband back to create more wonderful memories together!

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