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Nina P

Great staff and perfect location!

5.0 of 5 bubblesReviewed Feb 24, 2024
The staff was so friendly and helpful! Erika went above and beyond to make sure I had everything I needed. Her kindness made my day and made the stay in San Diego much more enjoyable and comfortable. The location is also hard to beat being right along the water.
Date of stay: February 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this review
Responded Feb 28, 2024
We're thrilled to hear about your positive experience at Intercontinental San Diego! It's wonderful to know that our staff, especially Erika, went above and beyond to ensure your comfort and enjoyment. We appreciate your kind words about their friendliness and helpfulness. The scenic location along the water adds to the charm, and we're delighted you found it enjoyable. We look forward to welcoming you back for another fantastic stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 23, 2024

Marisol is the sweetest at check in desk!!! Erika was fabulous bringing bags up for me. Love this place, everyone is nice, and the rooms are clean! The location is absolutely unbeatable if you’re looking to walk anywhere in the downtown area.

Date of stay: February 2024
Trip type: Travelled on business
Thank Kelsey F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 24, 2024

Thank you for your heartwarming review! We're thrilled to hear that Marisol and Erika provided exceptional service during your stay. Your appreciation for our friendly staff, clean rooms, and unbeatable downtown location means a lot to us. It's always a pleasure to have guests like you, and we look forward to welcoming you back for another fantastic experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2024

Amazing check in process from the valet Fabian to the bell hop Erika. It was smoother than I anticipated given previous experiences with the hotel. I"m glad they have upe'd their game. Made it very welcoming! We hope to be back in the near future.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Damian J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 24, 2024

Thank you for your wonderful feedback! We're delighted to hear that your check-in experience, from the valet Fabian to the bell hop Erika, exceeded your expectations. We appreciate your acknowledgment of the improved service, and it's fantastic to know that their efforts made your stay more welcoming. We look forward to the pleasure of hosting you again in the near future!

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Reviewed February 23, 2024

Thank you Marisol for providing excellent customer service and helping me enroll into the IHG program! The room was nice, appreciated the (partial) ocean view! Close to the embarcadaro and easy to walk along the water front. Would recommend this hotel and location.

Date of stay: February 2024
Trip type: Travelled on business
Thank Sarah H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 24, 2024

Thank you for your kind words! We're thrilled to hear that Marisol provided excellent customer service and assisted you with enrolling in the IHG program. It's wonderful to know you enjoyed the nice room and appreciated the (partial) ocean view. We're delighted that our location close to the Embarcadero made it convenient for you to stroll along the waterfront. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 19, 2024

Loved the stay! Everything was wonderful! Staff was so nice! The room
Was super clean and the gel/ shampoo had a luxurious smell. Erika at the bell desk was very helpful Ang friendly! Same the bartenders were so nice. I will definitely stay here every tine. Excellent neighborhood!

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Jessica L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 21, 2024

Thank you for sharing your positive experience! We're delighted to hear that you loved your stay, found everything wonderful, and appreciated the cleanliness of the room and the luxurious scent of the amenities. It's fantastic to know that Erika at the bell desk and the friendly bartenders left a positive impression on you. We look forward to welcoming you back every time, and we're glad you enjoyed the excellent neighborhood. Safe travels until your next visit!

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Reviewed February 19, 2024

Marisol was very helpful on checking in and was able to get us into our room early so we could start our vacation! Overall, the hotel was great. Clean, great restaurant options in the hotel and close proximity to so much in the downtown area. Would recommend!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Cassandra W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded February 21, 2024

Thank you for your positive feedback! We're thrilled to hear that Marisol's assistance made the check-in process smooth for you and allowed you to start your vacation early. It's great to know that you enjoyed the overall experience at our hotel, from cleanliness to the restaurant options. We appreciate your recommendation and hope to welcome you back for another wonderful stay in the future!

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