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Riann D

A+ experience

5.0 of 5 bubblesReviewed Mar 20, 2024
Start to finish, my experience was A+. Marisol checked me in and was friendly and helpful. Every staff member went out of their way to make sure I had what I needed. Rooms are impeccable, clean and feature Byredo products. That’s luxury! Favorite hotel in SD
Date of stay: March 2024
Room Tip: Sit outside as much as you can for meals. Bayfront view is unbeatable.
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this review
Responded Mar 23, 2024
We're thrilled to hear that your experience from start to finish was exceptional! Marisol will be delighted to know that her friendly and helpful service made a positive impact on your stay. It's fantastic to hear that every staff member went above and beyond to ensure your needs were met. We take great pride in providing impeccable, clean rooms with luxurious amenities such as Byredo products, and we're thrilled that you appreciated them. We're honored to be your favorite hotel in San Diego and look forward to welcoming you back for many more wonderful stays in the future!


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,035)
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Reviewed March 18, 2024

Our stay here was very relaxing and pleasant. Our room had an amazing view and was very clean & comfortable. The staff were exceptionally the bellboys Anthony & Kurt really stood out with their service and hospitality. Thankful for all the accommodations, I would definitely come back to this hotel.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Becky B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 19, 2024

We're thrilled to hear that you had a relaxing and pleasant stay with us! It's wonderful to know that you enjoyed the amazing view, cleanliness, and comfort of your room. We appreciate your recognition of Anthony and Kurt's outstanding service and hospitality. We look forward to welcoming you back to our hotel in the future!

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Reviewed March 16, 2024

ERIKA was our bellgirl and she was SO HELPFUL! kind, polite, efficient and patient. She was the cherry on top of a wonderful experience. She even went above and beyond. Everyone there was so nice. Llllllllllllllllllllllllllllllllllllll

Date of stay: January 2024
Trip type: Travelled on business
Thank Kerri O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 19, 2024

Thank you for your kind words! We're delighted to hear that Erika provided exceptional service during your stay. We'll be sure to pass along your compliments to her and the team. We look forward to welcoming you back soon!

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Reviewed March 16, 2024 via mobile

I would like to express my gratitude to Mr. Edward Pintor, the medical supporting team, for assisting me in receiving emergency treatment for my injured knees after an accident at the Santa Fe station on March 4.

I would also like to commend the helpfulness of all the staff members, particularly Michael and Maria at the front desk.

I will definitely stay here again.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Maggie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 16, 2024

Thank you immensely for taking the time to share your experience with us. We are deeply grateful for your kind words and are delighted to hear that Mr. Edward Pintor and our medical support team were able to assist you promptly during a challenging time. It is also wonderful to hear that Michael and Maria at the front desk provided you with exceptional service.

Your feedback truly means the world to us, and we are thrilled to know that you felt well taken care of during your stay. We look forward to welcoming you back on your next visit, and we are committed to ensuring that your future stays with us are just as enjoyable.

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Reviewed March 14, 2024 via mobile

As we arrived to Valet, the gentlemen were very friendly. Checking into our room, the front desk agent, Marisol was super welcoming. Once we got to our room, we were very impressed. The room was beautiful and had an amazing view of the Bay from the 17th floor. The location of this property is perfect.
Very friendly staff! Every encounter has been super pleasant. We will gladly come back for any future stays here at the InterContinental.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Domonique L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 16, 2024

Thank you for sharing your wonderful experience! We're delighted to hear that our valet team, front desk agent Marisol, and the entire staff made your stay memorable. It's fantastic that you enjoyed the beautiful room and the amazing view of the Bay from the 17th floor. We're thrilled to know that you found our location perfect and that you're looking forward to returning for future stays. We can't wait to welcome you back to the InterContinental!

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Reviewed March 14, 2024

Marisol at the desk was lovely and she offered me a complimentary upgrade when I signed up for the free membership. Beautiful room with expansive view of the city and ocean. Can't complain! Am here on business this time, but surely looks like a place to bring family as well.

Date of stay: March 2024
Trip type: Travelled on business
Thank rubayatk84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 16, 2024

We're thrilled to hear that you had such a positive experience with Marisol at the front desk and enjoyed the complimentary upgrade! It's wonderful to know that you appreciated the beautiful room with its expansive views. We're glad to hear that you're considering bringing your family next time; we'd love to welcome you all for a memorable stay. Thank you for choosing our hotel for your business trip!

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