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Durga Sandeep T
San Jose, California

Just a little bit more than a motel !

1.0 of 5 bubblesReviewed Apr 2, 2024via mobile
This is not a 4 star hotel ! At the max, it’s a 3 star. We paid extra for the harbor view and all we got is stupid parking lot views. Why charge people with wrong photos and mislead people just to extra money! No water bottles ate refilled in the room during house keeping. No microwave or anything to warm up food for the kids. Don’t do it. Not worth it!
Date of stay: April 2024
Room Tip: Avoid with families! Not a family friendly place
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this review
Responded Apr 7, 2024
We sincerely apologize for the disappointment you experienced during your recent stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's disheartening to learn that we fell short of your expectations.

We regret any confusion regarding the view from your room and apologize for any inconvenience this may have caused. Regarding the amenities in the room, we want to clarify that for safety reasons, we do not allow external hot plates or cooking stoves in the rooms. We understand the importance of convenience for families traveling with children and apologize for any inconvenience caused by the absence of a microwave.

Regarding the water bottles not being refilled during housekeeping, we apologize for this oversight and will address it with our team to ensure it doesn't happen again.

We appreciate your feedback as it helps us to identify areas for improvement. We will take your comments into consideration as we strive to enhance the overall guest experience.

If you would like to discuss your experience further or have any additional concerns, please feel free to contact us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,037)
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Reviewed April 1, 2024

The welcome by Marisol at reception desk was amazing and started the trip with fun and warmth. Marisol was so helpful and informative. Our suite was gorgeous and huge and the location is great. Next to a park with food trucks and music on weekends. Friendly service at bar in lobby. Room service was delicious and very quick. Will be coming back soon.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded April 7, 2024

Thank you for sharing your wonderful experience! We're thrilled to hear that Marisol provided you with amazing service and that you enjoyed your stay in our gorgeous suite. It's great to know that you appreciated our convenient location and the friendly service at our bar. We look forward to welcoming you back soon for another fantastic stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2024

The hotel is well located by the harbour. There is a public bus from the airport that drops you right outside and you are a short walk from Santa Fe station that has trolleys/trams all around town. You can also walk the length of the harbour. There is an onsite Starbucks but better coffee options if you walk a short distance towards the station or on the harbour. We once had breakfast at the hotel which was fine except they have no prices on the menu for coffee, juice, toast, extras etc which is quite ridiculous to leave guests guessing. When we first checked in we were given an accessible room which is not what we wanted. It also had a foul odour in the bathroom. We called reception that night but they had no other rooms. The next day by 9am they did change our room (which makes me wonder about availability the night before) but did nothing more ie complimentary drink etc and we have Platinum Elite status with the hotel. We had drinks on the hotel terrace which has nice views and service was variable. Rooms are very comfortable, well located charging points and nicely furnished but there are no robes. Really nice toiletries and amenities but housekeeping rarely replaced used items ( including the water in the room) but when requested they were provided. I have only had really good stays at this brand. I would skip them in San Diego. Too many other options.

Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank tinkers234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded April 7, 2024

We apologize for the inconvenience you experienced during your stay with us. Your feedback is valuable to us, and we're sorry to hear about the issues you encountered regarding the room assignment, odour, and breakfast pricing. We will address these concerns with our team to ensure improvements are made. Additionally, we regret any inconsistency in service you encountered and will strive to provide a more consistent experience for our guests. We appreciate your loyalty and hope to have the opportunity to welcome you back in the future for a more positive experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2024

Nice hotel with pleasant and efficient staff.
The hotel is in the semi deserted water front area. Food trucks show up on weekends.
Breakfast good, buffet option on weekends. Do the ala carte. Food was prepared nicely, and breakfast crew did a good job.
Lounge staff pleasant and efficient. Choices in lounge somewhat lacking but pleasant and relaxing area with a nice view of SD bay.
You are across from Santa Fe station, so if you want to take SD’s pleasant transit, it’s a good location for that. (We did not).
No conveniently located restaurants walking distance that I could recommend.
One of the weekend foodtruck had good barbecue, but they sell out early.
We came to scope out the area. Nice area, we may return.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank QZOCK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 28, 2024

Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be pleasant and efficient.

We appreciate your insights regarding the waterfront area and the presence of food trucks on weekends. It's great to know that you found the breakfast options satisfying, especially the ala carte menu. We'll certainly take note of your feedback about the choices in our lounge area and work towards enhancing them for a better experience.

Thank you for choosing to scope out the area with us, and we look forward to welcoming you back on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 22, 2024

Beautiful view from our room and from the lobby restaurant Vistal! The view of the USS Midway at night was stunning from the restaurant patio. It was a little cold at night, but with the heater next to our table it was perfect for enjoying the view. My family and I loved our stay, thank you for the wonderful hospitality Intercontinental San Diego team!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tourist05239809874
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 23, 2024

We're thrilled to hear that you enjoyed the beautiful view from both your room and the lobby restaurant, Vistal! The sight of the USS Midway illuminated at night sounds truly stunning, and we're delighted that you were able to experience it from the restaurant patio. We're glad that the heater provided a cozy atmosphere for you to fully appreciate the view despite the chilly weather.

Thank you for choosing to stay with us and for your kind words about our hospitality. We're delighted that you and your family had a wonderful time with us. It was our pleasure to host you, and we hope to welcome you back for another memorable stay in the future!

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Reviewed March 22, 2024

The staff couldn’t have been more wonderful! From Marisol at the front desk who checked us in with such ease and courtesy to David at breakfast who brought us all bananas every morning, I am thankful to everyone who made a week away from home a lot more comfortable.
Great hotel, great rooms, an unbeatable view, fantastic staff! Thank you so much

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Gmvm8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago Navarro, Guest Services / Front Office at InterContinental San Diego, an IHG Hotel, responded to this reviewResponded March 23, 2024

Thank you for your great review! We're delighted to hear that Marisol and David, among others, made your stay so enjoyable. It's wonderful to know that their ease, courtesy, and attention to detail contributed to your comfort during your week away from home. We'll be sure to pass along your gratitude to them and the rest of our staff.

We're thrilled that you enjoyed our great hotel, comfortable rooms, unbeatable view, and fantastic staff. Your satisfaction is our top priority, and we're grateful for the opportunity to provide you with a memorable experience. Thank you for choosing us, and we look forward to welcoming you back again soon!

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