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Matthew
Salt Lake City, Utah

BEWARE!!! SHADY BUSINESS PRACTICES!!

1.0 of 5 bubblesReviewed Nov 24, 2023
BEWARE!!! SHADY BUSINESS PRACTICES!!
I reserved a room for the weekend, canceled four days prior to my reservation, and they would not reimburse my deposit of $119. What I found so strange was that after three weeks of communication with the front desk staff where I provided credit card info, date I originally called, date I cancelled (even needed to show screenshots!), they then decided there was a policy of NO REFUNDS. It took three weeks to figure that out, although I specifically asked about cancelation when booking my room. After numerous requests, they would not provide me with a contact for the manager. Who operates a hotel like this?? Absolutely mind blowing. It’s a shame since my wife and I have a son at SDSU and we planned to make this establishment our go-to during frequent visits. Will never go back to The Keating/MINE. DO NOT TRUST THEM!!!
Date of stay: August 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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