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IZZY J
Toronto, Canada

Relaxing and business

4.0 of 5 bubblesReviewed 4 weeks ago
Overall, a very good experience which encompassed both business meetings and relaxation. Resort is amazing as are the amenities and all staff and the best recommendation I can think of, is that I would not hesitate to stay there again. Thank you!
Date of stay: May 2024
Room Tip: Remember this resort is not close to the water.
Trip type: Travelled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan Carlin, General Manager at Fairmont Grand Del Mar, responded to this review
Responded 4 weeks ago
Thank you for your wonderful review! we look forward to hosting you again soon! Thank you for staying with us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,381)
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Traveller rating
2,034
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8 - 13 of 2,381 reviews
Reviewed May 8, 2024

Expectations for the Fairmont are high… they let me down. Waited until after the checkin time to get a room that was not completely clean. Used towel in bathroom, used bar of soap in the bathroom and coffee machine not clean. Front desk not apologetic at all. Also ordered shrimp and tuna at adult pool and it was inedible. Shrimp was spoiled… could smell it from three feet away and tuna was terrible. Staff at pool were not professional… server ran around pool at 4pm yelling “last call”. Who does that? Beautiful hotel and location… always comes down to management though. Sorry bad

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Christopher Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan Carlin, General Manager at Fairmont Grand Del Mar, responded to this reviewResponded 5 weeks ago

Good afternoon, Thank you for your detailed review of your experience at Fairmont Grand Del Mar. We sincerely apologize for your less than perfect experience at our resort, and our Our Director of Rooms would like to talk to you about your experience directly if you could please reach out to him at Abukar.Hussein@fairmont.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2024

The hotel had stunning architecture and great attention to detail in the room I stayed in. Their golf clubhouse was even more spectacular; both Eric and Everett were incredibly kind to me and made sure my experience was nothing short of 5-star.

Room tip: Don’t miss out on the golf experience.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jay S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan Carlin, General Manager at Fairmont Grand Del Mar, responded to this reviewResponded May 7, 2024

Thank you for your wonderful review! we look forward to hosting you again soon! Thank you for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 16, 2024

Beautiful property, outstanding food, and very efficient staff. My kids, husband and I love the property, the rooms, the pool, and the food. There are electric bikes for families to ride around, my kids love them, and you can also play in the driving range at the gold club.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Isabel C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan Carlin, General Manager at Fairmont Grand Del Mar, responded to this reviewResponded April 17, 2024

Thank you for your wonderful review! we look forward to hosting you again soon! Thank you for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 12, 2024 via mobile

My family stayed for 3 nights at this peaceful and grand hotel.
We couldn’t have been more pleased with our stay. The room was so cosy, comfortable spacious and quiet.
The ground’s immaculate and the staff couldn’t be more friendly, kind and helpful. A special thanks to Christian at the front desk and Andrea at the bar for making us feel so welcome.
Thank you!

Date of stay: April 2024
Trip type: Travelled with family
Thank 561cindyg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan Carlin, General Manager at Fairmont Grand Del Mar, responded to this reviewResponded April 16, 2024

Thank you for your wonderful review! we look forward to hosting you again soon! Thank you for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2024

I wanted to share my recent experience at the Fairmont. We celebrated my daugther’s 18th birthday with four of her friends stayed at the Vista Suite with a connecting room for 3 days and 2 nights, and it was perfect! The girls had a blast with all the activities on the property, from horse feeding and trail walking to archery.

I must say, the service we received at the Front Desk was outstanding. Neil and his colleague (another European gentleman) were incredibly helpful and treated us like royalty. Even though we may not have looked like we belonged there, they went above and beyond to make us feel welcome. And when they found out we were Diamond status, the service got even better. The receptionist staff was impeccable!

The online staff and concierge were also amazing. We received frequent texts from Kaitlin and Lissette, checking in on us and making sure we had everything we needed. It was so convenient to have their help just a text away.

Overall, this was one of the best experiences we've had at a Fairmont property. And believe me, we've been to over 45 of them around the world! The Grand Del Mar definitely ranks in our top 5.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mackyenjai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan Carlin, General Manager at Fairmont Grand Del Mar, responded to this reviewResponded April 8, 2024

Thank you for your wonderful review! we look forward to hosting you again soon! Thank you for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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