Overall, this hotel is good for families. We needed a hotel with a suite with separate bedroom since we have a three year old who goes to bed early. This hotel met that need, however I will say it could use a spruce up. It is not in terrible condition, but seems tired and a bit dated. That said, it was comfortable and met our needs. There are pocket doors separating the rooms in the suites and they are old, hard to close and loud. Not ideal for a toddler who needs to sleep. The couch pulls out to a bed which was fine for him, but I wouldn't have wanted to sleep on it! Our son loved the pool, especially the slide and the swim restaurant is pretty good, although I went there to get a couple of scoops of ice cream to bring back to the room and they couldn't figure out how to do that. (It was weird). The Red Marlin is really good, but pricey. The breakfast buffet is very nice. My main complaint about this hotel is that the staff seemed clueless about a lot of things. Our check in was soooooo slow, so slow that we were given free appetizers at Swim. They were apologetic and said their system is slow. Seems like they need to renovate more than their furniture!
Here is the stupidest thing though: they are situated 1.5 miles from Seaworld and unlike other hotels they do not provide shuttle service. We saw shuttles from other hotels both at Seaworld, Balboa park and the zoo. For a family friendly hotel, it would be a great service to offer. They have daily car rentals, but parking there is as expensive as a day of car rental! The website says that there is a water taxi to Seaworld, however when we arrived we discovered that it only runs until noon. Then the next shuttle isn't until 6:40 pm! How is that an appropriate time for young children? We asked why they don't have a service at like say, 3:00 or 4:00 in the afternoon and they said they just don't. We could have left Seaworld for nap time and gone back but instead we only had two hours there since they open at 10! Also, we couldn't use the water taxi there because you can't use your Go San Diego pass the first time from the back enterance (where the boat drops you off) so we had to walk there almost two miles! This seems like a big miss for a family friendly resort located so close to a major attraction.
We asked the concierge how to get to Old Town for dinner and she knew very little about public busses, including incorrect information about how much it cost. We had to figure it out on our own. One concierge could not recommend a family friendly place for pasta in the entire San Diego area. A different concierge requested the wrong car seat in our rental car. All in all, it seems like it should be the job of these people to be helpful but they were clueless! One woman (older w/dark hair) was knowledgeable and helpful. The other two were not. Also, not sure if this was intentional but our room did not get cleaned on the first day and on the second and third day the bed was made but that was it. At a Hyatt, it is kind of odd that the room didn't get cleaned.
Overall I would recommend this place for a family vacation but definitely rent a car for the whole trip, as it is somewhat isolated. We regretted not renting a car for the whole time and the hotel was not much help.
- Official Description (provided by the hotel):
- The Hyatt Regency Mission Bay Spa and Marina is located in the heart of San Diego, Mission Bay. The hotel offers casual elegance in the heart of Mission Bay Aquatic Park with panoramic views and superior service. Our 429 appointed guestrooms feature Hyatt Grand Beds, flat screen televisions and panoramic views of the Pacific Ocean and Mission Bay. Experience the thrills of our award winning swimming pools and water slides, take a stroll to the world famous SeaWorld San Diego located less than a mile off property, or relax in the tranquility of our Blue Marble Spa. To indulge your culinary senses, let our staff serve you in our waterfront restaurant Red Marlin or head over to SWIM and enjoy light fare and cocktails by the pool. The Hyatt Regency Mission Bay strives to provide the highest level of guest service and comfort. From the moment you arrive, our staff will welcome you to our hotel and treat you with unparalleled attentiveness to ensure that every stay exceeds your expectations. ... more less
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- Also Known As:
- Hyatt Regency Mission Bay Hotel San Diego
- Hyatt Regency San Diego
- Hyatt San Diego