The shuttle from the airport took about 40 minutes ---me an the other people waiting kept calling and they would say "its 10 minutes away and we haven't had any other calls" well we were listening to each other call so not sure what that was about. There was quite a line at check in and it moved very slowly. I was given a cookie but I have a peanut allergy. Usually when I say this Hilton hotels have a substitute --but the man at the from desk didn't even respond as I gave my cookie back. He did not welcome me as a Hilton honors member and I had to ask for water and also ask about the amenities of the hotel and where the elevator was located. This is not typical for a Hilton. they usually have outstanding service. I can say my room was clean and I had room service and the food was very good and the service was excellent. When I checked out I was not asked about my stay and I called a taxi from my room prior to going downstairs and the from desk could not tell me what taxi to look for or when it would arrive. Typically when you call a taxi the hotel will give the taxi your name. So me and three other ladies who called a taxi where very confused. We waited about 15 minutes for a taxi and I called 10 minutes prior to leaving my room so that was easily 25 minutes. Since all three of us where going to a conference we squeezed into the same taxi since we had all been waiting about half hour. I would say the the hotel really needs to improve on it's service. But over wise the food was good and my room was clean.
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- Also Known As:
- Doubletree San Diego
- San Diego Doubletree