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“Great service”

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The Sheraton San Diego Hotel & Marina
Ranked #116 of 279 Hotels in San Diego
GreenLeadersGold level
Los Angeles, California
1 review
“Great service”
Reviewed 25 March 2012

From the time we arrived till the time we left, great all the way around. The bar drinks are great! As was the service provided by Scott... This dude was a pro!!! After breakfast, I ran into one of the employees (forgot name) tall good looking lad. We began to chat about the Foo Fighters after he had recognized I was sporting their t-shirt. He was very personabel and professional. I highly recommend this hotel.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaDelgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 27 March 2012
Dear Dave F,
Thank you for taking the time to post your review, and we are glad you enjoyed your stay and friendly service while visiting San Diego. Thank you for mentioning Scott our resident “Mixologist”, and we are sure he will appreciate your kind comments. Thank you again for your 5 Star recommendation and we hope to welcome you back for a future stay.
Warm Regards,
Daniela Delgado
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Hudson Valley NY
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 March 2012

Right next to the airport and situated on the bay this hotel has picture perfect views of the city from one side and views of a marina and Point Loma peninsula on the other when you stay in the main tower. The rooms are bright and clean, the decks offer great views, the pools are large and inviting, and the location is a short cab ride to the city. The in-room dining choices are limited, but service is fast. There's a bar restaurant in the lobby that offers decent food at decent prices. There are conference facilities in this hotel, so if you're looking to avoid corporate crowds this may not be the place for you. Overall I was very happy with the four days I just spent here and want to come back again to see more of the city.

  • Stayed March 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank HudsonValleyMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaDelgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 27 March 2012
Dear HudsonValleyMan,
Thank you for posting your review on TripAdvisor. We are pleased you enjoyed your stay and got to experience everything our property has to offer. We hope you will stay with us again next time you visit San Diego, and thank you again for your recommendation.
Warm Regards,
Daniela Delgado
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Lexington, Kentucky
1 review
Reviewed 22 March 2012

Great location. Close to the airport. Great little sandwich shop between the to buildings.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaDelgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 27 March 2012
Dear Candy J,
Thank you for your 5 Star ranking here on TripAdvisor. Our team is delighted you enjoyed your stay and find us to be “Great All Around”. Please come back and visit us on a future occasion.
Warm Regards,
Daniela Delgado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middletown, Ohio
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 March 2012

We stayed in the "Bay Tower," which is a separate building, around the corner about 1/2 mile from the main building. The Bay Tower used to be a Ramada...and still looks like it. We were unable to check in early, were told they put a pending on our room to clean first, so we could check in after flying for 8 hours, and would call us. They never called, so we checked in at 2:50 pm, only to be given a room we did not choose or pay for. After arguing, they moved us. Then, cleaning service did not come the next day while we were out of our room between 9:45am and 3:15pm. I called guest services to alert of this - did nothing except bring up fresh towels. Then, cleaning service called us because we had a do not disturb sign on the door after 3:15pm when they wanted to clean. Housekeeping also banged on our door three times the morning of check-out. The hotel charges an arm and leg for each LOCAL phone call, do notice the little sheet of paper near the phone explaining this...something I did not notice. They charge for the Internet - two prices, daily, and charge for the self parking. The bar charged $70 for 5 beers and two, small bottles of water. The in-room convenient prices were equally as expensive. The room was their deluxe king, on the 8th floor facing the bay. Nice view, nice little balcony, which was the only thing we enjoyed - although the weather was unseasonably cold, extremely windy and rainy. The bed was uncomfortable and the furniture looked old and dingy. I did ask for an adjustment on the bill, but guest services would not budge and did not seem to care at all. I also used the spa at the main building. They gave me a key to a locker that didn't work. After fiddling with it for 5 minutes or so, I asked for a new locker and explained the lock was malfunctioning. The staff person said, "yes, a work order has been called in..." I explained she should not have given me that locker then. She didn't seem to care. I was the only person in the spa. So, I have stayed at the Loew's Coronado for the same price and had much better service and rooms. I chose to stay here for a more convenient location. Not worth saving the 10-12 minute drive. Yes, I am particular and have not a problem paying for good service and amenities, however, my experience was definitely poor and worth giving a head's up to others.

Room Tip: Ask for a high floor, otherwise, you'll be looking and smelling the cars in parking lot.
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  • Stayed March 2012, travelled with family
    • Value
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Helpful?
2 Thank CarouselCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Diego hotels

Baton Rouge, Louisiana
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2012

This hotel actually has two towers. I stayed in the secondary tower (not the main tower with the club lounge, etc). Initially, I was concerned that the secondary tower would be a grave inconvenience. However, the room was quiet, beautifully decorated, extremely spacious, and offered the most beautiful view of the Pacific Ocean. However, to eat in the Club Lounge we had to walk to the primary tower. Fortunately the weather was beautiful and the walk was inviting.

The Club Lounge Breakfast was a perfect start of the day. The food was fresh and tasty. Also, the coffee/cappuccino machine is something you must try. The staff were very nice and quite accommodating.

This hotel is close to everything in the city, but not in the immediate midst of the hustle and bustle. Also, it is approximately 3 mins from the airport. I could not have asked for a better hotel stay.

Room Tip: Request a room in the primary tower if you desire to be in the building as the Club Lounge.
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  • Stayed August 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank JohnnyFaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaDelgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 27 March 2012
Dear Johnny Faye,
Thank you for your 5 Star recommendation through TripAdvisor. We are so delighted you enjoyed your room and beautiful view from the Bay Tower, and the sunny San Diego weather. Since 1972, we are San Diego’s most accommodating hotel, and we are glad to have fulfilled this in your eyes. We hope you will visit again in the future.
Warm Regards,
Daniela Delgado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2012

I was disappointed with my hotel because I specifically paid extra for a high-level room with a king sized bed and a great view, but when I arrived at the hotel, I was told that there were no more King suite rooms available and since I pre-paid through another website, the hotel was not able to refund any of my money as they were down-grading my room. The hotel was happy to offer a king suite in their second tower, but this tower was over a 5 minute walk away with none of the amenities. I was staying at this specific hotel because I was attending a conference and wanted to be close to the events plus the hotel amenities. The hotel placed me in a handicap room with the promise to upgrade me when another room became available, but that never happened.
The hotel and surrounding area was beautiful, but it was very secluded. The airport was minutes away, but all of the other sights in SD were at least a $15 cab ride away and the food in the hotel was very over-priced. The walls in the rooms were also paper-thin. I was woken up one night by my neighbor's snoring.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaDelgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 20 March 2012
Dear Robert P,
Thank you for taking the time to post your review through TripAdvisor. We want to extend our apologies for what you experienced during your stay. Honoring the guestroom that is booked is extremely important to our team, regardless of the website it is booked though, and again, we want to apologize if this is something we did not successfully deliver. We are very interested in learning details of your stay and connecting with you personally, so if you have a chance, please contact me directly at Daniela.Delgado@Sheraton.com. Thank you again for letting us know of your experience, and your invaluable feedback will be shared with our team as an opportunity to improve.
Warm Regards,
Daniela Delgado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 March 2012

This is a nice hotel near the airport and harbor. Too bad the staff seems to dislike their jobs and transfers their negative attitudes to the guests.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Olliebuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaDelgado, Manager at The Sheraton San Diego Hotel & Marina, responded to this review, 20 March 2012
Dear Olliebuba,
Thank you for taking the time to post your comments. While we are glad you enjoyed our property and location, it is disappointing for us as a team to learn of your challenging experience with our associates. We pride ourselves in being San Diego’s most accommodating hotel, and we are interested in connecting with you personally to learn more specifics about your experience while staying with us. If you have a moment, please contact me directly at Daniela.Delgado@Sheraton.com. We hope to hear from you and hope to have a chance to welcome you back to our hotel for another chance to provide you with outstanding service.
Warm Regards,
Daniela Delgado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sheraton San Diego Hotel & Marina

Property: The Sheraton San Diego Hotel & Marina
Address: 1380 Harbor Island Drive, San Diego, CA 92101-1007
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in San Diego
#25 Spa Hotel in San Diego
#39 Luxury Hotel in San Diego
#59 Business Hotel in San Diego
#74 Romantic Hotel in San Diego
#76 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
Official Description (provided by the hotel):
San Diego has established itself as a destination featuring world class spirit with genuine warmth. The Sheraton San Diego Hotel & Marina offers an authentic San Diego experience. Iconic sunsets and a waterfront destination…it’s comfortably upscale without pretense. As an architectural cornerstone positioned at the point of entry into the city - by air or sea - the imposing facade of the hotel reflects an architectural design inspired by the region’s naval influence. In the mid 1800s, city leaders realized the potential of the San Diego Bay and, with the anticipation of the opening of the Panama Canal, the importance of improving the harbor for commerce. Significant modifications were needed to the Bay to accommodate large ships. As a result, Harbor and Shelter Island were developed, as well as much of the land beneath the San Diego International airport. Today’s San Diego has evolved into a place to meet and share inspiration. Overlooking the scenic San Diego Bay and a private marina, the hotel is a place where San Diego soul and contemporary style go hand and hand. A Bayside resort with urban accessibility, the hotel is a waterfront hub connecting you to the destination’s renowned attractions. Ideally located within easy reach, the historic Liberty Station, the waterfront districts of Point Loma, the energy of Little Italy and the Gaslamp Quarter offer convenient, lively dining and entertainment venues. Amongst exquisite lifestyle decor and a relaxing atmosphere, the Sheraton San Diego Hotel & Marina reflects a perfect haven for the active lifestyle that is woven deep into the region’s DNA. There are waterside fire pits and three pools - each with a unique personality. But most importantly, the hotel is designed to make best use of San Diego’s average 72 degree year-round sunny weather. Sitting on the dock of the Bay, the hotel offers access to water sport rentals and sailing tours to provide an extraordinary perspective of San Diego. Along with the diversity that found home in San Diego, the intense energy that the destination acquired offers a remarkably unique experience. Naturally, this energy worked its way into the foundation of the hotel. From the moment of arrival, the hotel is designed to offer a scenic environment with unmatched flexibility and capability. The nautically inspired guest rooms and suites come with an elegant array of amenities and social enabling conveniences. Social travelers seeking something astonishing can choose one of the spacious and well equipped suites for a unique and luxurious home away from home. Reflecting the needs of the world’s social traveler, a great hotel is built with much more than awe-inspiring design. The Sheraton San Diego Hotel & Marina enlists a warm, friendly and tenured staff that is connected to the urban energy of downtown San Diego. ... more   less 
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina

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