It seems the hotel staff wasn't aware that I was staying in the room that I was in. Around 10 am, after the first night there, a male housekeeper burst right into my room, without knocking, while me and my girlfriend were... occupied with each other. Needless to say she was very embarrassed, and this experience ruined our entire trip.
I told the hotel staff about this incident, and they forwarded me to the hotel director who offered me a bottle of wine as an apology. Of course I accepted, as I figured this is quite a nice hotel with a very expensive taste in alcohol, at least it should be a good bottle. Nope, I was given a cheap $15 bottle of wine that wasn't even on the hotel's alcohol menu. What a joke, this was just a huge slap in the face.
To top it all off, I asked twice to have a refrigerator brought up to my room. The first time I asked was when I first arrived, the second when I asked the concierge over the phone. Both times my request went unfulfilled. I ended up placing my perishables in the hotel mini-bar fridge out of desperation, which ended up charging multiple items to my hotel tab (due to the weight adjustment). I ended up owing about $100 in drinks I never even drank. By the end of the trip I was just so sick of everything, I didn't even care to check out. By the way for those wondering, apparently the US Grant thinks a coke not even the size of a small can is worth $4.95, and a small 8oz red bull is $9.95. Both of which are still inside the mini-bar.
I guess I shouldn't forget one last thing, when we arrived my girlfriend (being the superstitious person that she is) asked the Bellhop if the hotel was haunted, since the hotel is indeed over 100 years old. Without skipping a beat, the bellhop tells her it is indeed haunted and tells her a few scary stories not paying attention to the face I was making to tell him to stop. This completely RUINED her experience, she was frightened most of the night and thought every little sound she heard was a ghost. How could someone from the hotel staff do this?! I spent over $1,000 to stay here 3 nights, and my girlfriend was completely distraught the entire trip.
Needless to say, I won't be staying here again. I'd rather stay at a motel 6, at least I know their staff wont forget that I'm in my room, they'll be happy to give me a mini-fridge, and they will give me complimentary breakfast. Oh yeah, and a motel 6 won't scare the living hell out of my girlfriend.
- Official Description (provided by the hotel):
- Our Luxury San Diego Hotel offers an exquisite experience in one of America's finest cities. The US Grant has a luxury experience with a historic feel to make your trip to San Diego memorable. ... more less
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- Also Known As:
- The Us Grant Hotel San Diego
- Us Grant San Diego