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Jack
Oxford, United Kingdom

A great stay in the city centre

5.0 of 5 bubblesReviewed Oct 15, 2023via mobile
A brilliant team that were always ready to help. Room’s in good condition, particularly given the age of the property. A real highlight is the fresh made breakfast which is all made to order. The building itself is special, and in a really convenient location. The tram stops one side of the building; and the bus to the airport on the other.
Date of stay: October 2023
Trip type: Travelled on business
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Reviews (1,212)
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7 - 12 of 1,212 reviews
Reviewed September 17, 2023

Had a very good stay. Comfortable beds. Front desk very friendly. Bartender was very good...taking food orders along with drinks one evening when dining room was closed for wedding. Only thing we had trouble with was final invoice was $200+ more than what was confirmed upon reserving. Each day was a different amount...went from 229 up to 402. They said I would get a $350 deposit back but never did.

Date of stay: August 2023
Trip type: Travelled with friends
2  Thank kag616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 8, 2023

I have been a Marriot Bonvoy member for over 10 years and I’m a Silver Elite member and this is the worst experience ever.
Starting with checking in, by “high floor” and “good view”, I was given the 5th floor with a view of the back of the hotel facing the other hotel wall and storage and trash.
NO Complimentary water, and when I asked the front desk.. they asked if I was “Platinum” status.. else, you have to purchase water!! What kind of service is this?
The bath products weren’t even checked or filled up. There was no soap in the shower soap dispenser., and this was after the room was serviced!!
Creepy location, will never stay here again and will think 10 times before booking anything with Marriott!!

I’d rather do AirBNB!!

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank snowyowl1726
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nathalie Vega, Owner at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded September 10, 2023

Dear Valued Guest,
Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. In your comment you mentioned that the bath products were not filled up upon arrival and were not checked when service was completed, I have shared this with our Housekeeping leadership team to ensure this is being checked every time to ensure this is an isolated incident. I appreciate you bringing this to our attention. I do hope you can give us another chance to host you when your travels bring you back so we can exemplify the service we strive to deliver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2023 via mobile

This is a really cool hotel. My room was spacious and only complaint was one night at 2 am people laughing and talking around the ice machine across from my room. The Lobby restaurant is very good and the staff overall is great. I would definitely return!!

Room tip: Convenient to Gas Lamp district & the airport
Date of stay: September 2023
Trip type: Travelled with friends
Thank SwitzerNYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2023

My family travelled from Sydney Australia to San Diego Stage 2 of a 3 week holiday, we were in San Diego from 17-20 July. Our Courtyard San Diego Downtown experience was ok, the staff were friendly, Hotel was clean, rooms small and bathroom set up average. Location to get around was good, but area not so much.

Date of stay: July 2023
Trip type: Travelled with family
Thank Kim C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgie Mancilla, Owner at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded August 18, 2023

hank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and while I am glad to hear the staff was friendly, I sincerely apologize for failing to meet your expectations when it comes to the area and the room sizes.

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Reviewed June 12, 2023

Hello travelers. Stayed recently for Sat Sun weekend visit with out of town friend to see a show at Balboa Theater (located just 5 blocks away) first greeted at valet parking with such kindness by Cesar and his crew. There is only valet parking if driving a car but they are dialed in. Check in with front desk seamless and I was so impressed with the beautiful service (and nails) they provided. The restaurant was excellent much to our surprise. Overall great staycation experience

Room tip: Evaluate your surroundings when deciding to walk around destination. There are some i
Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Jennifer S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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