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898frank
Virginia

Average at the most

3.0 of 5 bubblesReviewed Nov 12, 2023
Average hotel at the most, north of the Gaslamp Quarter. Booked this hotel because it was relatively cheap compared to others. Maybe because of all the homeless people around the hotel?

Gold status ain't worth a thing at this place. I was given a low floor room with no view at all (except a waal and a lot of trash), and there is a lot of outside noise from airco systems. No complimentary water, so went to the supermarket around the corner.

Room was OK and in decent shape, and bed was OK too. Housekeeping does a good job. Skipped the breakfast, way too expensive and a lot of places in the neighborhood to get some food. But next time, not this hotel.
Date of stay: October 2023
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Veronica Padilla, Owner at Courtyard by Marriott San Diego Downtown, responded to this review
Responded Nov 13, 2023
Dear guest, Thank you for taking the time to tell us about your stay. I apologize your experience was not what you were expecting. We are currently doing some remodeling in our restaurant and I hope we get the chance to provide you with a more elevated experience once we finish. Thank you again for choosing to stay with us, I hope we get the chance to host you on your future travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,212)
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Reviewed November 4, 2023 via mobile

Good value, imposing building, freezing public area due to height of ceilings and stone structure (converted from a bank) - take warm clothing if you eat breakfast there! Gym should be better - minimal equipment and dumbells sizes poor. Some poor souls seem to camp out across the trees at night but didn't feel threatening.

Date of stay: October 2023
Trip type: Travelled on business
Thank JMHGlobetrotter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 15, 2023 via mobile

A brilliant team that were always ready to help. Room’s in good condition, particularly given the age of the property. A real highlight is the fresh made breakfast which is all made to order. The building itself is special, and in a really convenient location. The tram stops one side of the building; and the bus to the airport on the other.

Date of stay: October 2023
Trip type: Travelled on business
Thank MrJackRivers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2023

Had a very good stay. Comfortable beds. Front desk very friendly. Bartender was very good...taking food orders along with drinks one evening when dining room was closed for wedding. Only thing we had trouble with was final invoice was $200+ more than what was confirmed upon reserving. Each day was a different amount...went from 229 up to 402. They said I would get a $350 deposit back but never did.

Date of stay: August 2023
Trip type: Travelled with friends
2  Thank kag616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 8, 2023

I have been a Marriot Bonvoy member for over 10 years and I’m a Silver Elite member and this is the worst experience ever.
Starting with checking in, by “high floor” and “good view”, I was given the 5th floor with a view of the back of the hotel facing the other hotel wall and storage and trash.
NO Complimentary water, and when I asked the front desk.. they asked if I was “Platinum” status.. else, you have to purchase water!! What kind of service is this?
The bath products weren’t even checked or filled up. There was no soap in the shower soap dispenser., and this was after the room was serviced!!
Creepy location, will never stay here again and will think 10 times before booking anything with Marriott!!

I’d rather do AirBNB!!

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank snowyowl1726
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nathalie Vega, Owner at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded September 10, 2023

Dear Valued Guest,
Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. In your comment you mentioned that the bath products were not filled up upon arrival and were not checked when service was completed, I have shared this with our Housekeeping leadership team to ensure this is being checked every time to ensure this is an isolated incident. I appreciate you bringing this to our attention. I do hope you can give us another chance to host you when your travels bring you back so we can exemplify the service we strive to deliver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2023 via mobile

This is a really cool hotel. My room was spacious and only complaint was one night at 2 am people laughing and talking around the ice machine across from my room. The Lobby restaurant is very good and the staff overall is great. I would definitely return!!

Room tip: Convenient to Gas Lamp district & the airport
Date of stay: September 2023
Trip type: Travelled with friends
Thank SwitzerNYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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