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Ways to Experience Empire State Building
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Reviews (79,009)
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50,014
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All reviews express pass observation deck new york empire state top of the rock vip tickets views are amazing bucket list audio tour beautiful building statue of liberty central park floor elevator esb nyc security
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Reviewed April 4, 2018

Very old fashioned experience. The outfits of the workers are hideous. Literally we paid for a view and nothing else.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Angela R.,
We’re sorry to hear you didn’t have a better experience. We work hard to provide a unique experience for all our guests, including our Sustainability and Dare to Dream Exhibits, our celebrity walk, our complimentary Observatory Experience App and our 360-degree open-air views of NYC. Thank you for visiting.
-Empire State Building

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Overrated experience. More than 1 hour in line, very bad costumer service. Not recommended at all go to One World Observatory or Top of the Rock instead, way much better.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank MauricioL1747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Mauricio L.,
We’re sorry to hear you didn’t have a better experience with us. Please note, guests tend to experience shorter lines during our off peak hours between 8-10 am, or after 11 pm. We take customer service seriously, and we would like to hear more about your experience with our staff. Please reach out to our Observatory Operations Manager, Gregg Picon, at GPicon@esbonyc.com and we will be in touch. Thank you for visiting.
-Empire State Building

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Reviewed April 4, 2018

it was the first time I visited the Empire State! and I loved it! shame it was snowing this day because I could not see any NYC! an other time! the staff very kind

Date of experience: March 2018
Review collected in partnership with this attraction
Thank Camper368134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

My family and I went on a day where it was raining, but thankfully it stopped raining once we got there. Perhaps due to the weather, it took us about 20 minutes to get through security and all the way to the top. Surprising even though it was Easter weekend. Amazing staff and an amazing experience. Best vacation.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank jasminelizpaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

It was an amazing experience to view the globe at its roof top....NY City was glittering with snow...liberty giving a great view in liberty islands standing tall...ONE WORLD TRADE CENTRE at its best view making a kaleidoscope ❤️Overall I would like to visit again nd again❤️

Date of experience: March 2018
Review collected in partnership with this attraction
Thank flyersailv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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