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Reviews (77,457)
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48,976
18,970
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1,988
1,316
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Reviewed April 4, 2018

It was fantastic! We had the visit during the day and then we came back at night. We have no words to describe the emotions you feel when you go there.

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Thank sanchionimonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

I haven't been here since 1986. At first I was not happy about the ticket fee but the attraction was well organized and all the attraction employees were friendly, welcoming, and professional.

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Thank emotamed43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

Very old fashioned experience. The outfits of the workers are hideous. Literally we paid for a view and nothing else.

Review collected in partnership with this attraction
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Angela R.,
We’re sorry to hear you didn’t have a better experience. We work hard to provide a unique experience for all our guests, including our Sustainability and Dare to Dream Exhibits, our celebrity walk, our complimentary Observatory Experience App and our 360-degree open-air views of NYC. Thank you for visiting.
-Empire State Building

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Reviewed April 4, 2018

Overrated experience. More than 1 hour in line, very bad costumer service. Not recommended at all go to One World Observatory or Top of the Rock instead, way much better.

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Thank MauricioL1747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Mauricio L.,
We’re sorry to hear you didn’t have a better experience with us. Please note, guests tend to experience shorter lines during our off peak hours between 8-10 am, or after 11 pm. We take customer service seriously, and we would like to hear more about your experience with our staff. Please reach out to our Observatory Operations Manager, Gregg Picon, at GPicon@esbonyc.com and we will be in touch. Thank you for visiting.
-Empire State Building

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Reviewed April 4, 2018

it was the first time I visited the Empire State! and I loved it! shame it was snowing this day because I could not see any NYC! an other time! the staff very kind

Review collected in partnership with this attraction
Thank Camper368134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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