The experience was awful, to say the least. I purchased tickets from this website for out-of-town family. When we arrived at the ESB, after waiting in line for 20 minutes, we displayed our tickets via smartphone, from the lobby all the way up to the last usher without any difficulty. They escorted us from the main area to wait an additional 30 minutes back in the main lobby with little to no explaination, only that we had to wait for Managment. After speaking with a manager, we had to email our tickets to her, so she can verify them and print out a copy for herself. After emailing and waiting an additional 30 minutes, we were updated that ‘they could not receive emails because there was no toner in the printer’. (Their words, not mine). I was offered an alternative plan of going to their in-house fedex and printing them myself. It was explained to me that the barcode on my smartphone was sufficient but they need a piece of paper with the bar code number on it to place in ththe register. I was forced to separate from my party and go to the in-house fedex which was closed. I had to settle on printing out a 5x7 photo of our entry pass on the Walgreens photo machine. I had to re-enter the line and go through security again which took an additional 30 minutes. The manager and teller examined my photo printed 5x7 ticket and said, they are normally not allowed to accept tickets on photo paper, but they will make an exception for me. My reccomendation is to not patronize an operation of this low caliber. If you do, you are enabling and propagating the worst of business services. At the very least, don’t use this website to arrange tickets for ESB.
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