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“Empire State nightmare”

Empire State Building
Ranked #15 of 1,193 things to do in New York City
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: 1-2 hours
Owner description: The world-famous Empire State Building offers unobstructed panoramic views of New York City and beyond from 8 a.m. until 2 a.m. daily. Our 86th and 102nd floor Observation Decks offer the two highest vantage points in New York City. Soaring 1,454 feet above Midtown Manhattan from base to antenna, the Empire State Building is the World's Most Famous Office Building. Named America's favorite building in a poll conducted by the American Institute of Architects, the Empire State Building is one of New York City's top tourist destinations. On a clear day, you can see up to five states from our Observation Decks - New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. Guests can enjoy our outdoor viewing area on our open-air 86th floor Observatory, or our indoor climate-controlled viewing areas on the 86th and 102nd floors. We recently launched our new Multimedia Experience as well, which guides visitors through the extraordinary exhibits and breathtaking views with additional depth on the building's history in eight languages - including English, Spanish, French, Italian, Mandarin, Portuguese, Japanese and Korean. The Empire State Building aims to provide entertainment for guests of all ages. Bringing children? Have their picture taken with King Kong himself on our 80th floor from Thursdays through Mondays (12 p.m. until 9 p.m.). Celebrating a first date or an anniversary? Enjoy romantic tunes from our saxophone player from 9 p.m. until midnight every Thursday through Saturday night. Tickets can be purchased through our website. Our celebrated tower lights are often illuminated to commemorate holidays, events and special causes. In the Fall of 2012, we upgraded our tower lighting system from floodlights to one-of-a-kind LED tower lights. The state-of-the-art system allows customized lighting capabilities from a palette of over 16 million colors! To watch some of our recent light shows, visit our YouTube page. Reigning as the world's tallest building from 1931 to 1970, the Empire State Building is known for its distinct Art Deco style. Construction of the renowned icon only took one year and 45 days, and logged more than 7 million man hours. This is the fastest construction to date for a project of its scale. Additionally, from classics like An Affair to Remember and Sleepless in Seattle to recent hits such as Oblivion and Elf, our place in pop culture has been solidified since our early days. In fact, over 200 movies and TV shows have featured the Empire State Building in them!
Reviewed April 4, 2018

The experience was awful, to say the least. I purchased tickets from this website for out-of-town family. When we arrived at the ESB, after waiting in line for 20 minutes, we displayed our tickets via smartphone, from the lobby all the way up to the last usher without any difficulty. They escorted us from the main area to wait an additional 30 minutes back in the main lobby with little to no explaination, only that we had to wait for Managment. After speaking with a manager, we had to email our tickets to her, so she can verify them and print out a copy for herself. After emailing and waiting an additional 30 minutes, we were updated that ‘they could not receive emails because there was no toner in the printer’. (Their words, not mine). I was offered an alternative plan of going to their in-house fedex and printing them myself. It was explained to me that the barcode on my smartphone was sufficient but they need a piece of paper with the bar code number on it to place in ththe register. I was forced to separate from my party and go to the in-house fedex which was closed. I had to settle on printing out a 5x7 photo of our entry pass on the Walgreens photo machine. I had to re-enter the line and go through security again which took an additional 30 minutes. The manager and teller examined my photo printed 5x7 ticket and said, they are normally not allowed to accept tickets on photo paper, but they will make an exception for me. My reccomendation is to not patronize an operation of this low caliber. If you do, you are enabling and propagating the worst of business services. At the very least, don’t use this website to arrange tickets for ESB.

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Thank ec682018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi ec682018,
We’re very sorry to hear about your experience with us. We take customer service seriously, and we would like to hear more about your experience. Please reach out to our Observatory Operations Manager, Gregg Picon, at GPicon@esbonyc.com and we will be in touch. Thank you for visiting.
-Empire State Building

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,337 - 2,341 of 71,725 reviews

Reviewed April 4, 2018

The empire state building is a important build of new york and i visit him. Its fantastic very very beautiful

Review collected in partnership with this attraction
Thank lucadisette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

Honestly, my friends and I had three hours before we had to be at our hotel to catch our taxi to the airport and we thought that would be enough time. It wasn’t. We spent four minutes at the top because it took two hours to get there. It was terribly unfortunate, it was hot and crowded in line.

Review collected in partnership with this attraction
Thank adventurebabych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

Be ready to be in a queue a long time. We went with the citypass and we wait around two hours to be at the top. There is not only the queue outside th building but there is also two more inside of it, the organisation could be better actually you go up faster if you don’t have the tickets!! How can be this possible...???

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Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed April 4, 2018

Empire state building was amazing and beautiful from the top, security is a bit tight but that's okay.

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Thank lish0221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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