We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The staff makes the experience stressfull and unpleasant.”

Empire State Building
Ranked #15 of 1,141 things to do in New York City
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: 1-2 hours
Owner description: The world-famous Empire State Building offers unobstructed panoramic views of New York City and beyond from 8 a.m. until 2 a.m. daily. Our 86th and 102nd floor Observation Decks offer the two highest vantage points in New York City. Soaring 1,454 feet above Midtown Manhattan from base to antenna, the Empire State Building is the World's Most Famous Office Building. Named America's favorite building in a poll conducted by the American Institute of Architects, the Empire State Building is one of New York City's top tourist destinations. On a clear day, you can see up to five states from our Observation Decks - New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. Guests can enjoy our outdoor viewing area on our open-air 86th floor Observatory, or our indoor climate-controlled viewing areas on the 86th and 102nd floors. We recently launched our new Multimedia Experience as well, which guides visitors through the extraordinary exhibits and breathtaking views with additional depth on the building's history in eight languages - including English, Spanish, French, Italian, Mandarin, Portuguese, Japanese and Korean. The Empire State Building aims to provide entertainment for guests of all ages. Bringing children? Have their picture taken with King Kong himself on our 80th floor from Thursdays through Mondays (12 p.m. until 9 p.m.). Celebrating a first date or an anniversary? Enjoy romantic tunes from our saxophone player from 9 p.m. until midnight every Thursday through Saturday night. Tickets can be purchased through our website. Our celebrated tower lights are often illuminated to commemorate holidays, events and special causes. In the Fall of 2012, we upgraded our tower lighting system from floodlights to one-of-a-kind LED tower lights. The state-of-the-art system allows customized lighting capabilities from a palette of over 16 million colors! To watch some of our recent light shows, visit our YouTube page. Reigning as the world's tallest building from 1931 to 1970, the Empire State Building is known for its distinct Art Deco style. Construction of the renowned icon only took one year and 45 days, and logged more than 7 million man hours. This is the fastest construction to date for a project of its scale. Additionally, from classics like An Affair to Remember and Sleepless in Seattle to recent hits such as Oblivion and Elf, our place in pop culture has been solidified since our early days. In fact, over 200 movies and TV shows have featured the Empire State Building in them!
Reviewed April 4, 2018

First you book some tickets for a ridiculous price (100$ for the 102 floor) and then when you get there they inform you the waiting time is 2h. Unless you want to pay another 40$ to do “express queue” since we had plans we did not have any other choice. In the meantime all the people working there are incredibly rude and they don’t answer your questions. They just keep scream at you the whole time. Overall you have the feeling of an organised fraude, which makes the experience less enjoyable.

Date of experience: April 2018
Review collected in partnership with this attraction
Thank alfred862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi alfred862,
We’re sorry to hear you didn’t have a more enjoyable experience. We take customer service seriously, and we would like to hear more about your experience. Please reach out to our Observatory Operations Manager, Gregg Picon, at GPicon@esbonyc.com and we will be in touch. Thank you for visiting.
-Empire State Building

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (77,822)
Traveller rating
Traveller type
Time of year
Language
  • More languages
All reviews
"express pass"
in 1,083 reviews
"observation deck"
in 3,593 reviews
"new york"
in 8,925 reviews
"empire state"
in 3,362 reviews
"top of the rock"
in 3,204 reviews
"vip tickets"
in 558 reviews
"views are amazing"
in 710 reviews
"bucket list"
in 503 reviews
"audio tour"
in 518 reviews
"beautiful building"
in 537 reviews
"statue of liberty"
in 642 reviews
"central park"
in 698 reviews
"floor"
in 10,886 reviews
"elevator"
in 4,513 reviews
"esb"
in 2,977 reviews
"nyc"
in 6,944 reviews
"security"
in 2,543 reviews
Filter

6,553 - 6,557 of 77,822 reviews

Reviewed April 4, 2018

It was soooo crowded thatb i couldn enjoy at all . I went at 6 pm so i recomend going earlier, later or not going,

Date of experience: April 2018
Review collected in partnership with this attraction
Thank Maria Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Maria Juilia R.,
We’re sorry to hear you didn’t have a more enjoyable experience. For future reference, we recommend arriving during our off-peak hours between 8-10 am, or after 11 pm to avoid peak hour lines and crowds. Additionally, purchasing tickets online ahead of time allows you to skip the ticketing line in the building, whereas our Express Pass permits you to skip all lines inside the building. Thank you for visiting, we hope you’ll give us another try.
-Empire State Building

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

This was an amazing trip!!! The que moved super fast and Costumer service was 5*. This would have been perfect if pictures werent so ridiculously overpriced! It’s shame that we couldn’t buy it and that would have just made our trip incredible! Overall fantastic and loved it!!!

Date of experience: April 2018
Review collected in partnership with this attraction
Thank annalies11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

I purchased the anytime pass to avoid queues and enable me to go whenever I wanted and they truely exceeded expetation and really give you the VIP treatment.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank SimonB6721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed April 4, 2018

Most exciting views of Manhattan skyline, having the chance to enjoy and take some photos. Lines to go up seem to have to be improved though. Greater by night

Date of experience: March 2018
Review collected in partnership with this attraction
Thank pfelipe2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Empire State Building also viewed

 

Been to Empire State Building? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing