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Reviews (77,765)
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49,188
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49,188
19,031
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2,002
1,324
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Reviewed April 4, 2018

First you book some tickets for a ridiculous price (100$ for the 102 floor) and then when you get there they inform you the waiting time is 2h. Unless you want to pay another 40$ to do “express queue” since we had plans we did not have any other choice. In the meantime all the people working there are incredibly rude and they don’t answer your questions. They just keep scream at you the whole time. Overall you have the feeling of an organised fraude, which makes the experience less enjoyable.

Date of experience: April 2018
Review collected in partnership with this attraction
Thank alfred862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi alfred862,
We’re sorry to hear you didn’t have a more enjoyable experience. We take customer service seriously, and we would like to hear more about your experience. Please reach out to our Observatory Operations Manager, Gregg Picon, at GPicon@esbonyc.com and we will be in touch. Thank you for visiting.
-Empire State Building

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

It was soooo crowded thatb i couldn enjoy at all . I went at 6 pm so i recomend going earlier, later or not going,

Date of experience: April 2018
Review collected in partnership with this attraction
Thank Maria Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Maria Juilia R.,
We’re sorry to hear you didn’t have a more enjoyable experience. For future reference, we recommend arriving during our off-peak hours between 8-10 am, or after 11 pm to avoid peak hour lines and crowds. Additionally, purchasing tickets online ahead of time allows you to skip the ticketing line in the building, whereas our Express Pass permits you to skip all lines inside the building. Thank you for visiting, we hope you’ll give us another try.
-Empire State Building

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Reviewed April 4, 2018

This was an amazing trip!!! The que moved super fast and Costumer service was 5*. This would have been perfect if pictures werent so ridiculously overpriced! It’s shame that we couldn’t buy it and that would have just made our trip incredible! Overall fantastic and loved it!!!

Date of experience: April 2018
Review collected in partnership with this attraction
Thank annalies11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

I purchased the anytime pass to avoid queues and enable me to go whenever I wanted and they truely exceeded expetation and really give you the VIP treatment.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank SimonB6721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

Most exciting views of Manhattan skyline, having the chance to enjoy and take some photos. Lines to go up seem to have to be improved though. Greater by night

Date of experience: March 2018
Review collected in partnership with this attraction
Thank pfelipe2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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