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Reviews (77,540)
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Reviewed April 5, 2018

What a beautiful building! We loved the art deco feel and sheer glamour of the place. It was a real treat to visit when so few people were there. Why so few? Because the fog was filthy! We could barely see a thing, apart from some tiny misted-over people and vehicles on the street below! The staff warned us very kindly before we entered and we could have swapped and gone a different day, but hell! It was our birthday and we went ahead as intended. We made light of it, told ourselves we would have got vertigo if we could see clearly, and enjoyed the fact (photographic evidence) that Ed Sheeran also went on a foggy day! All the staff were very helpful.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank VDog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 5, 2018

We pre booked for my husband's birthday. We only landed that night so we were pretty tired but it was well worth it! It was spectacular. The view of everything out up was stunning. I recommend a night time visit for this attraction.

Date of experience: March 2018
Review collected in partnership with this attraction
Thank a_parry9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 5, 2018

Amazing attraction & views. Good to know more about the actual construction of the building too. Only down side was the long queues, but they did move fairly quickly. Would advise to pre-book tickets.

Date of experience: April 2018
Review collected in partnership with this attraction
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

First you book some tickets for a ridiculous price (100$ for the 102 floor) and then when you get there they inform you the waiting time is 2h. Unless you want to pay another 40$ to do “express queue” since we had plans we did not have any other choice. In the meantime all the people working there are incredibly rude and they don’t answer your questions. They just keep scream at you the whole time. Overall you have the feeling of an organised fraude, which makes the experience less enjoyable.

Date of experience: April 2018
Review collected in partnership with this attraction
Thank alfred862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi alfred862,
We’re sorry to hear you didn’t have a more enjoyable experience. We take customer service seriously, and we would like to hear more about your experience. Please reach out to our Observatory Operations Manager, Gregg Picon, at GPicon@esbonyc.com and we will be in touch. Thank you for visiting.
-Empire State Building

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Reviewed April 4, 2018

It was soooo crowded thatb i couldn enjoy at all . I went at 6 pm so i recomend going earlier, later or not going,

Date of experience: April 2018
Review collected in partnership with this attraction
Thank Maria Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Empire_State_Bldg, Reviews Manager at Empire State Building, responded to this reviewResponded April 11, 2018

Hi Maria Juilia R.,
We’re sorry to hear you didn’t have a more enjoyable experience. For future reference, we recommend arriving during our off-peak hours between 8-10 am, or after 11 pm to avoid peak hour lines and crowds. Additionally, purchasing tickets online ahead of time allows you to skip the ticketing line in the building, whereas our Express Pass permits you to skip all lines inside the building. Thank you for visiting, we hope you’ll give us another try.
-Empire State Building

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