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“Great hotel! Spotless and excellent location!” 5 of 5 bubbles
Review of Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
Ranked #261 of 463 Hotels in New York City
Warrington, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great hotel! Spotless and excellent location!”
5 of 5 bubbles Reviewed 7 March 2012

I have just stayed in this hotel for the first time after staying in many in New York and it was brilliant value for money. I emailed the hotel before asking questions which were promptly replied to. I had a room on the 33rd floor which a excellent view! The rooms were always spotlessly clean and the staff were very friendly. Breakfast was a added bonus and constantly replenished. The location was excellent with times square just a short walk away. Would definitely recommend this hotel!

Room Tip: Rooms higher up with a city view!
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaulaDolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 7 March 2012
Hi Paula! Thank you very much for staying with us and for taking the time to write such a nice review of our hotel. We really hope that everything exceeded your expectations and that you thoroughly enjoyed your time in NYC! We are humbled by your recommendation and we hope other travelers will benefit from your comments. We can’t wait to have you stay with us again! Safe travels!
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1,970 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (449)
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English first
Montreal
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

I stay at this hotel between 5-10 days a month and I have so far had a bad experience. The staff is more than willing to make sure that you have what you need. There are a few restaurants in the area worth trying and the staff is very knowledgebale and eager to direct you to them.

Room Tip: enroll in the priority reward program before booking your hotel and you may get an upgrade.
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  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LisaTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 15 September 2012
Dear Valued Guest,

Thank you so much for your loyalty to IHG and Priority Club and for continuing to choose our location for your accommodation needs. We are honored to be your hotel of choice and will continue to strive to exceed your expectations. We sincerely appreciate your review and hope that other frequent travelers will benefit from your comments. Thanks again and we look forward to continuing our relationship with you. See you next time!

Sincerely,

Team Holiday Inn Express Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Manitoba, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

The staff and management at this hotel made our honeymoon and our first trip to New York an unbelievable experience. When we told them we were coming for our honeymoon they upgraded our room to a city view and they surprised us with a bottle of wine and chocolates and a card in our hotel room! We were greeted warmly every time we entered the lobby, and every morning at breakfast the staff was cheerful and hard at work. The hotel is in the perfect location from Time Square, Madison Square Garden, all tourist attractions, shopping, restaurants, pubs and especially the subway. The rooms are excellent, very nice and clean! We heard of people complaining about long waits for the elevator but we never had to wait longer than a few minutes for the elevator at anytime of the day. The free breakfast is a perfect way to start your day, I LOVED the pancakes and my husband loved the egg omelettes and cinnamon buns YUM! There were warm cookies in the lobby every evening! Anytime we ran into hotel staff, at breakfast, on the elevator, in the lobby, they were cheerful, helpful and pleasant. Our stay at this hotel was such a positive experience and it definitely helped make our Honeymoon an incredible trip!!! I will definitely stay here again when I return to NYC!!

Room Tip: We stayed on the 35th floor and could see the top of the empire state building every night through o...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chantel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 6 March 2012
Hi Chantel! We’re delighted to see that you enjoyed your time with us and in NYC! Congratulations again on your honeymoon and we really appreciate you choosing our hotel for this special celebration! We hope you had a fantastic time and that we did everything we could to provide and exceptional stay. Your review was very generous and we hope other travelers will benefit from your comments. If you’re making plans for your anniversary, we’d love to have you stay with us again! Safe travels!
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Sao Paulo, SP
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Good stay, fair rate and very good localization, closer to Port Authority Subway station. @ blocks from Times Square. Good for tourist who spent all day out.

Room Tip: closer to Port Authority subway station
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank betocoutinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 6 March 2012
Hello! We’d like to thank you for taking the time to review our hotel! We’re very happy that you enjoyed your stay and that we were conveniently located for all of your activities. We really appreciate you choosing our hotel out of the numerous options in NYC. We hope to have you stay with us again soon! Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 March 2012

Loved this hotel. It was really close to all attractions. In walking distance of Times Square, Empire State Building, Central park, Fifth Ave shops, Grand Central Station, Rockefeller Centre it was great! The only places that are too far are Statue Of Liberty and Ground Zero but this was only 13 dollars in a taxi which is nothing.

The Hotel service was great, right from check in they were polite welcomed us well and even called up to the room 10/15 minutes after getting up there to make sure we had settled in ok and was there anything we needed. They were always happy to help with directions and recommendations of eating out or which attractions to visit.

Other reviews have said the lifts are noisy, however our room was next to a lift and we didn't hear it! In the day when you were up you could hear it slightly but once asleep it was not loud enough to wake up! and i am a light sleeper.

Room was perfect size, perfect views and had a nice big TV in. The King size bed was so comfy! We had heating and air conditioning in room however didn't need to use this at all as the room was a perfect temperature!

Breakfast was lovely, lots of choice however it was very busy in the mornings and was only a little conservatory where we could sit. We were quite lucky and always got there just before the rush, but others would come down and have nowhere to sit! I can't imagine what it would be like in peak time.

The Free WIfi was great as it meant we could get touch with family back home and not have to pay anything to be able to text and ring to another country! Also very impressed they had a workstation area with 2 computers and printers meaning we could check in online before our flight home and print off our boarding passes. All free of charge! :)

On our departure day we checked out at 11am but our flight back to the UK was not until 18.45, the hotel looked after our luggage for us whilst we saw the last of New York! :)

Will stay here again when we return to New York in the future, which we hope very much to do! :)

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Whitney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 6 March 2012
Hi Whitney! We are so happy to see you loved our hotel! We were very excited to read your review and see all the positive comments you made about your stay. It’s great to hear that our location was convenient for all of your activities and that your room was a good size and more importantly comfortable! Thank you so much for sharing your feedback with us and other travelers. We can’t wait to have you stay with us again! Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 March 2012

We just returned on Monday from New York. We had a great time. We paid a bit more for a King Size room with City view - it was so worth it! Our view had been that we would not be in the room much but it was worth it to wake up and go to sleep everynight viewing the landscape and Emplire State Building.

Breakfast was included which was great and the staff could not do more to help us.

I agree with others about the lift but would equaly say that there is nothing they can do about this - it is a towe block with three other hotels and we never had to wait more than 5 minutes.

The hotel was very central and if you have been out for a long day there is a little restaurant and bar across the road that does great food and cocktails.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ssimpson25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 4 March 2012
Thank you! We really enjoyed reading your review and are thrilled that you enjoyed your stay. We’re glad that you got a chance to stay in one of our city view rooms too! We definitely appreciate your comments about our elevators. Unfortunately, they are a problem we inherited with our building, but we truly appreciate your understanding and hope it didn’t impact your stay too much. If this was your first time staying with us, we hope we did everything we could to encourage you to stay with us again! Safe travels!
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Istanbul, Turkey
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

What i like about this hotel is the location and the quality for the value. It' s like having an appartment in ny. since this is an express type it means the services are minumum. But you have more than you need!

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank CarpediDem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 4 March 2012
Thank you so much for taking the time to write such a generous review of our hotel. We sincerely appreciate you choosing our property out of the numerous lodging options in NYC. We’re delighted to see that our location was convenient for your activities and that you felt you received a good value. We hope everything exceeded you expectations and that you were encouraged to stay with us again. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#169 Romantic Hotel in New York City
#207 Business Hotel in New York City
#234 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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