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“Great location, Great staff”

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Holiday Inn Express New York City Times Square
Ranked #276 of 467 Hotels in New York City
Boston, MA
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location, Great staff”
Reviewed 3 May 2012

We were staying in NYC to celebrate our daughter's sixteenth birthday. Upon arrival to our room, we opened the door to balloons and thoughtful mini cupcakes! Not many hotels would go through that trouble. Our location was central to many tourist hotspots and the free breakfast was a nice little bonus. Our room was small, but very clean and comfortable for the three of us.

Room Tip: Higher floors have the better view.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank usteamskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Thank you for the kind and thoughtful review of our hotel! We are delighted that you enjoyed your time with us and that we were able to make your daughter’s sixteenth birthday a special one. We understand that there are countless choices for lodging in NYC and our goal is to make your choice an easy one. Thank you again for staying with us and we hope to have you back soon!
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2,036 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (455)
Date | Rating
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English first
Xenia, Ohio
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2012

This Holdiday inn is a very nice, very clean place to stay!! It is very small but I am sure you can expect that with most places in NYC. The breakfast was good and even though it was very busy they kept it well stocked! Staff was friendly and very helpful. The only thing is that the "name" is really not true!! This hotel is NOT in Time Square, it is about 4-5 blocks away, which is not bad but I really was expecting to be in time square!! Parking at the HI is $55.00 a night but they are very helpful to tell you of other places that are cheaper (and they took good care of our car). I would stay here again for sure!!!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teri860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hi Teri! Thanks for the great review! We enjoyed reading your comments and hope that you truly enjoyed your stay with us. We admit that our hotel his not the largest in NYC, but what we lack in size, we make up for in personality! We also acknowledge our title can be a bit misleading because we are NOT centrally located in Times Square proper. We are, however in the Times Square area, which encompasses neighborhoods outside of the center of Times Square. Again, THANK YOU for your generosity in sharing your feedback and we would love to have you stay with us again!
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llanelli wales
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 May 2012

Stayed at this hotel for 5 days,April 23.it was our first time to new York,rooms are a nice size bigger than some hotels,all facilities, even breakfast,which was all inclusive .staff very friendly,free Internet in lobby,even use of printer facility.its located around the corner from times square with subway close by.its located in what they call garment district,so times square isn't in your face all day.i would definitely stay there again,and recommend to any one.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarlets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hi there Scarlets! We greatly appreciate you taking the time to review our hotel! We enjoyed reading your comments and are glad to see you enjoyed your stay. We’re happy to see that our location was “ideal” for your activities while in NYC as we’re sure this was an important factor in your decision to stay with us. Thank you for recommending us to other travelers and we sincerely hope to have you stay with us again! Safe travels!
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Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2012

Great hotel, very helpful staff and a very busy hotel due to the location. great facilities, rooms good with also gym facilities next door. Rooms were incorrect initially due to beds but were changed as requested to staff, rooms well presented and tidy. Breakfast that was all inclusive was great with quite a bit of variety on food but not even tables for people although you didn't have to wait very long. lifts slightly annoying as very slow and took forever constantly especially morning times as people looking to go out. all in all would definitely recommend.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smacky s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Thank you so much for taking the time to write such a generous review of our hotel! We hope that other travelers can benefit from your comments. We apologize for any delays you may have experienced with our elevators or breakfast area. We admit that during the peak hours, there can be a bit of a wait for both, but appreciate your understanding and willingness to tough it out! We are humbled that you recommended us to the Trip Advisor community and hope that you get a chance to stay with us again soon! Safe travels!
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Houston, Texas
2 reviews
Reviewed 1 May 2012

Loved the location of the hotel, walking distance from times square and close to the underground train. The hotel's room are small but clean and modern. The brakfast area is a little crowded... that was excpected.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hello Joan! Thanks for the kind review of our hotel! We’re happy to see that our location was convenient for your activities during your time in NYC. We hope that you were able to enjoy some good weather while you were here : ) We apologize for the congestion in our breakfast area, as it tends to get very busy during peak hours. We do appreciate you doing your research though, so you were able to anticipate this happening. Thanks again for sharing your feedback and we hope to have you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2012

Staying in this hotel while in New York was perfect for me and my wife. It is almost in the center of Times Square with everything within walking distance. The hotel is clean and the staff (especially Juicy Villanueva) was most helpful and accommodating, and with breakfast free everyday, one gets a very great deal. We will certainly stay in this hotel again the next time we visit the Big Apple. /Peter and Roselle

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hi Peter and Roselle! Thank you two so much for choosing our hotel for your accommodation needs while in NYC! We sincerely hope you enjoyed your stay and that we were able to meet and exceed your expectations. We thank you for mentioning Juicy in your review as she is a valuable member of our team. We can’t wait to have you stay with us again and look forward to your return!
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Penticton, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2012

We only stayed in this hotel for one night, but it was great ! it was close to so many things, a couple blocks from Times Square :) pretty expensive, but i think that may be cause we stayed on the 34th floor and made sure it had a good city view. It was so clean and modern and, new yorkish ! Only downside is there's only one elevator for 35 floors of people.

Room Tip: the higher the better !
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chloe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hi Chloe! Thanks for the great review! We’re happy to see that our location was convenient for all of your activities and that you enjoyed your time with us. We apologize for any delays you may have experienced with our elevators, but we are happy to report that both (yes, we have 2 elevators) are working great now : ) Thanks again and we look forward to having you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#168 Romantic Hotel in New York City
#206 Business Hotel in New York City
#233 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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