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Reviewed January 16, 2018

We are a family of four: two adults and two grown girls, and visited NYC for some family time and to see a show.

Location: Within walking distance to major attractions such as Madison Square Garden, Time Square, and Rockefeller Center. The hotel is not huge, so it has a personal touch which especially welcomed when in such a huge city (huge to us, anyway).

Check in: Perfect. The folks at the desk were efficient, friendly, and very helpful. In fact, all employees were uniformly courteous and helpful. We have stayed at a few hotels in NYC in past and the people that work there really stood out. The appear to make an effort to recognize guests and this personal touch was very nice.

Rooms: We had two rooms on twentieth floor which were modern, neat, well-laid out, and quite attractive.

Amenities: We were so busy, we didn't use many to be honest. The gym looked fine, but never got a chance to sweat.

General: We will definitely consider this hotel again. It deserves the great reviews which are here.

Room Tip: I think I would try to get upper level rooms since you get such a better view and it gets you away from any street noise.
  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Service
Thank chaski1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded January 21, 2018

chaski1952,

Thank you for entrusting us to be your home away from home during your families visit to NYC and for your excellent rating! I am elated to read our commitment to personable excellence stood our during your experience with us and in comparison to the other hotels you experienced while here in NYC. To read this was evident in every interaction you had with our team and was all-encompassing throughout your time with us is the exact sentiment we are in this great business of ours to achieve. Our entire team of passionate hoteliers eagerly awaits your return visit and we thank you for your review!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 14, 2018 via mobile

We throughly enjoyed our recent visit to the Crown Plaza on West 36th Street. Comfortable room with plenty of space. Location perfect for Broadway Theaters. Staff was extremely helpful especially Elisha.
Would recommend this new hotel. Definitely will return!

Stayed: January 2018, travelled as a couple
1  Thank elephant333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded January 15, 2018

elephant333,

Thank you for choosing the brand new HY36 during your travels from Boston and for your excellent rating! I have shared your compliments with Elisha and our entire team of passionate hoteliers who collectively take immense pride in providing a genuinely personable escape from the robotic norm many have sadly come to expect in hospitality today. We are thrilled to read you will be returning in what we hope is in the very near future and I thank you for your review!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 13, 2018

We originally were booked for one night. Room and location met our expectation. Due to circumstances had to book another night and staff was exstremely helpful and accommodating. After two nights stay as we were about to check out, our flight got cancelled and staff again went out of their way to accommodate us. We did not even have to move to another room. The welcoming champagne was a very nice touch too.

Room Tip: We were on 11th floor, close to elevator, but no noise. Will stay there again.
Stayed: January 2018, travelled as a couple
1  Thank TalitaA5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded January 14, 2018

Talita A,

Thank you for your excellent rating and for being our valued guest here at the brand new HY36! While I apologize for the issues you had with your flights I am pleased to read we were able to accommodate your extensions. We know how stressful travel can be and take immense pride in providing a genuinely personable haven and energizing recharge via our guest experience and offerings. We hope to see you again the next time your travels from Florida bring you to NYC and we thank you for your review!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2018

Stayed at the Crowne Plaza HY36 during last week's "Bomb Cyclone" in NYC. Picked the hotel because of great reviews on TA. Was not disappointed. Hotel staff were friendly and helpful; room was very clean and nice-sized; bed was comfy with plentiful pillows. Location ideal - a short walk from Penn Station and walked to the subway station, TKTS booth and Broadway shows. Will definitely stay here again.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank mlax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded January 13, 2018

mlax,

Thank you for choosing our brand new property after reading our valued guests reviews here on our Trip Advisor. While I apologize you were with us during such intense weather I am elated to read that our commitment to genuinely personable excellence resonated throughout your experience with us. We eagerly await your return visit the next time your travels from DC bring you to NYC and our entire team of passionate hoteliers thanks you for your excellent rating!

Be well,

Dieter Schmitz, CHA
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018

Location
Two blocks(short walk) south to Madison Square Gardens and Penn station. One block further to Macy's and Long Island Rail Road station. Also, only about five blocks from Times square and the theatre district. All easily walkable. A medium sized walk will get you to Central park or Grand Central.

Rooms
New hotel in 2017, our room looked new. The bathroom was clean and everything worked. The rain fall shower was very good. Bed are very comfortable. There is a coffee/tea machine, a hair dryer, an ironing board and a tv with all channels.

Staff
Friendly and helpful

Other
There is a gym on the sixth floor which is well appointed. Internet is free and reliable. The hotel has a small footprint, only six rooms across with about 27 floors. Price and location make this hotel a winner. I would go back.

Room Tip: Higher rooms will reduce noise from the road.
  • Stayed: January 2018, travelled with friends
    • Location
    • Rooms
    • Service
3  Thank swanseadude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieter S, General Manager at Crowne Plaza HY36 Midtown Manhattan, responded to this reviewResponded January 13, 2018

swanseadude,

Thank you for your review and for choosing the brand new HY36! I am pleased to read that you enjoyed our central location, commitment to the utmost levels of cleanliness and our passion for creating a memorably personable experience. We are thrilled to be considered a winner in your eyes but are disappointed we fell a circle short of the overall excellence we collectively demand from ourselves. We eagerly await your return visit to earn that last circle and we thank you for your review!

Be well,

Dieter Schmitz, CHA
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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