Red Lobster is Red Lobster. You go for the food value and hope that the service and cleanliness is above average. We weren't disappointed. The shrimp were a bit better than some RLs. Prices make this a good value. Restaurant is well-located if you happen to be in Times Square. Décor is very comfortable. Service was okay, but not warm; the waiter may have had to cover several tables.
Only disappointment is that this RL charges of several dollars if you make a substitution among the shrimp choices on their sailor's platter. I usually make the substitution because I don't like fried, greasy breading.