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“Identity crisis....”

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Trump SoHo New York
Ranked #130 of 467 Hotels in New York City
Certificate of Excellence
Machynlleth, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Identity crisis....”
Reviewed 22 February 2012

We stayed at the Trump Soho for seven nights at the end of August - our first trip to NYC. We'd ummed and aahed about which hotel to go for, especially as this was the first trip, and we were tempted by the amazing reviews of the Trump Soho. I would really like to say that all our expectations were met, but please read on.

There were definitely very very good things about our stay and about the hotel:
1. The views: absolutely worth the cost alone. We were on the 22nd floor, corner suite, with a view straight up 6th Avenue to midtown, and a bit of Brooklyn Bridge could be seen.
2. Location: easy walking distance to Greenwich Village, Soho, and the Humber. In fact, we walked back from midtown and also walked down to the Financial District. Easy, safe. When our feet were sore, the subway station was a 100yrds from the hotel.
3. Plenty of restaurants around, (food quite expensive in the hotel);
4. Nice, large, 2 bedroom suite. There were three of us, so it was good to have enough room not to be in each other's way all the time.
5. Friendly bell-hops and housekeeping staff.
6. Gorgeous bathroom - huge tub, rainforest shower, nespresso machine.
7. Fantastic huge and very soft bed, with quality linen.

So, what was not to like?
1. The decor in our suite was a bit jaded - lots of scratches on the furniture. Not what you'd expect from a 5 star.
2. Room design. There were three tvs - one in the bedroom, one in the living area, and one in the bathroom. It is only a small-ish space, with no dividing walls/doors, so why on earth would you need three?! The TV in the living area was on the wall, but at an adjacent angle to the sofa, so you'd have to crane your neck to watch it. You couldn't move the TV in the bathroom, so you couldn't watch it from the tub.
3. Room design 2. Beware if you're sharing a room with someone you don't know really well. Why on earth isn't there a door to the bathroom???? There are two metres between the bed and the toilet, with no door inbetween! At least you get to know your room-mate more intimately in this hotel....
4. We weren't keen on the daily charge for wi-fi, although it was free in the library and lobby.
5. The lobby was busy, and did feel a bit like a train-station. The bar was tucked away behind reception, and we didn't find it until our last morning, and it wasn't really geared at residents. The hotel needs a casual bar/coffee bar just for residents, where you could have a drink after returning from sight seeing. We went to the outdoor bar and pool area, which had a really nice party vibe, but everyone were really dressed up for a night out so not the kind of place you could just chill for a couple of drinks.
6. Housekeeping was a bit hit- and -miss. We'd upgraded to a 2 bed suite, as we had a fifteen year old, and felt that we might as well pay a bit more for more space than pay for a foldaway bed! Even though it was obvious that we were three people, nobody came to make up the sofa bed - leading to uncomfortable first night with one sheet and a cushion on the sofa. Not good for the money we were paying! When I complained the following morning, we were told that we had to ring housekeeping to ask them to make up the sofa bed. Nobody had told us this when we upgraded, no instructions in the room and not really what you'd expect from a five-star. We were made to feel that we were in the wrong. Anyway, after that, housekeeping made the bed up every night with no problem (or phone calls required).
7. A 2 bed suite can sleep up to four people. Why, therefore, were there only 2 glasses available in the room for the whole week. And 2 coffee cups. Sometimes, glasses were taken away but not replaced for days. This was all very bizzare.

So, to conclude. Great stylish hotel, good staff, great views, great location. For the price, and the star rating, there were too many glitches. Now, I've been keeping my eye on the Tripadvisor reviews since our stay, and there seems to have been a pattern. Most of the time the reviews are great, but during the time of our stay and just afterwards, and again over Christmas/New Year, the reviews aren't always so good. This could indicate some staffing issues (holiday time?). I think a hotel of this standard should sort this out.

Also, the hotel needs to sort out its identity. Is it a hotel for cool, trendy young things (as evidenced by the bars, the number of glasses in the rooms etc), or is it a hotel aimed at tourists (obviously a key market, as evidenced by the other guests during our stay)? I think this hotel could be really, fantastically, great, if it pays more attention to detail and sorts out its identity.

Room Tip: Higher up, corner suites are larger. Use the liquour store down the road to fill up your fridge and...
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  • Stayed August 2011, travelled with family
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Helpful?
3 Thank Cynnull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 28 February 2012
Dear Cynnull,

Thank you for sharing experience at Trump SoHo. I am pleased that you enjoyed your stay, and appreciate your detailed feedback which I will share with the team,

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Orchard Park, New York
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 February 2012

stayed 5 nights at the Trump Soho. pros, fitness center clean and large for NYC. Rooms clean and large for NYC. Cons, they charge for wi fi ( to make it worse they charge per computer not per room). Not enough shelving in shower or bathroom. Good location. Great view from 22 floor. I would stay there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 28 February 2012
Dear Jennifer M,

Thank you for sharing your feedback. I am pleased that you enjoyed your stay and look forward to your return.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 February 2012

We stayed on the 20th floor in a King Deluxe. The linens were fabulous. The bedding was pristine white and incredibly comfortable. The bathroom was meticulous; not a stray hair to be found upon our arrival! The only cons I must mention - room service was ridiculously over priced. We paid $40 for a few stale, mini pastries, a canister of coffee and a small orange juice. Also, the hotel will tell you they charge $65 for parking (and the $65 is due each and every time you want to take your car out). What they don't tell you is that right next door to the hotel (only feet away!) there is a public parking lot. It cost us only $35 to stay the night. I know hotels look to make money on all the extras, but when I'm paying $450 for a room, I don't appreciate being gouged on every little "add-on". That said, the staff was pleasant, the room was comfortable, and, if money permits, I would stay again. Oh - lots of great little restaurants, cafes and retail shops in walking distance.

Room Tip: My main suggestion is this: REQUEST A ROOM WITH A NICE VIEW. We paid $450 for a room on the 20th f...
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank pattyNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Beach, California
Level 5 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 February 2012

Is that a good thing or a bad thing? Lol, guess it depends on how you look at it. In all seriousness this hotel is amazing. The night before our arrival I had emailed the hotel to let them know we would be arriving on a very early am flight. They said they could not guarantee anything, but would do their best to accommodate our early check-in. We arrived early and tired, and to our amazement they said a room as available. I asked for the highest room possible (for best view) was given the 29th floor. Had a wonderful view of Hudson and downtown (financial district). We literally sank into the bed and took a nap for a few hours. The bed felt almost better than what we have at home. Staff was always kind and very helpful. Would love to stay here again, but I’m sure prices in the peak season will be too rich for my blood.

Room Tip: ask for the highest room available
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank czech99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 27 February 2012
Dear czech99,

Thank you for sharing your experience at Trump SoHo. I am pleased that you enjoyed your stay and the beds. I hope we will see you again in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newport
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 February 2012

Superb hotel. Great rooms, excellent view, superb staff. Location in soho was also nice and subway station yards away. Short walk to soho, greenwich village, little italy.

Would definitely stay again. Was nice to be a little away from midtown.

Only problem is we were confused a little because pics seem to indicate that all rooms had bathtub with a view - this is not the case. In the end, staff were kind enough to allow us to move rooms. Only problem was it was in next room category down (albeit only 3 floors) and because we booked on expedia they couldnt refund the difference.

But overall really great hotel.

Room Tip: Ask for one with a bathtub view
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank paulfoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 27 February 2012
Dear paulfoel,

Thank you for sharing your feedback. I am pleased that you enjoyed your stay and the hotel's location.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level 2 Contributor
5 reviews
Reviewed 20 February 2012

Best ever hotel experience. We stayed for 14 nights over Christmas and New year. The hotel staff are amazing and friendly. Every staff member was a stand out, from the maintenance staff to management. The doormen are obliging and helpful, no question too hard, and we were given a complimentary trip in the hotel's town car. Our suite was beyond our expectations, our views stretched from the Hudson River to a full view of the city and the Empire State Building. Superb location, Trump SoHo is truly a wonderful experience. There's no other hotel or suburb I would rather have stayed in for our visit. I have to call out Christine Bennet from hotel management for her outstanding hospitality and customer service. If not for Christine's patience with our ever changing reservation, we would have ended up in a less than adequate hotel elsewhere. ChristIne is a great asset and ambassador for Trump SoHo. We have been telling all our Australian friends and colleagues to stay at Trump when next in NY.

Room Tip: Room 2809 is a corner suite with superb views of the Huson River and the city skyline.
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  • Stayed December 2011, travelled with family
    • Value
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Helpful?
Thank Jenifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 27 February 2012
Dear Jenifer P,

Thank you for sharing your feedback. I am pleased that you enjoyed your stay and the hotel amenities. I will be sure to share your kind words with Christine. Please let me know if I can assist with any future plans.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 February 2012

Really amazing view and rooms/suites. Even though we are local, we stayed here on our wedding night and wound up splurging and staying an extra day b/c it was so great. Staying at this hotel, I quickly had delusions of being a much richer man than I am. Don't be put off that it is close to the tunnel, the rooms are very quiet and the area beyond safe.

It always cracks me up how the expensive hotels are the ones that nickel and dime you on wifi, a 2 pack of advil, etc but I guess that is standard everywhere; beyond minor issue.

I deducted one point simply b/c it is quite expensive.

  • Stayed March 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank e p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 27 February 2012
Dear ep,

Thank you for sharing your feedback. I am please that you enjoyed your stay and that Trump SoHo was part of your wedding night.

I hope you will stay with us again in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trump SoHo New York

Property: Trump SoHo New York
Address: 246 Spring Street, New York City, NY 10013-1521
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in New York City
#30 Business Hotel in New York City
#62 Family Hotel in New York City
#83 Romantic Hotel in New York City
#104 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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