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Staybridge Suites Times Square - New York City
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Reviews (5,959)
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All reviewsport authorityparole officetimes squarefree laundrynew yorkfull size fridgefridge freezerstove topbus stationsmall kitchennever felt unsafethe breakfast areabagelscomplimentary breakfastlower floorhell's kitchenfew blocks
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Reviewed April 15, 2012

Having read the other reviews I knew what to expect. Anyhow, the only time I had to wait for about 5 minutes for the elevator was at peak hours in the morning, which I don't think is something to complain about. The room, on the 30th floor with a wonderful view on the Hudson river, was absolutely OK. Any complaints? Maybe the breakfast which I thought could have a bit more variety. But a few blocks away you can have the greatest breakfast/brunch: Westway Diner where for less than 10$ a full american breakfast (pancakes, fresh! orange juice etc) is served. Staff was very nice, efficient and friendly.

Room Tip: ask for a room with a view on the higher floors
  • Stayed: April 2012, travelled with friends
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Thank dinieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 14, 2012

This Staybridge has many nice perks, free internet, breakfast and evening hors d'oeuvres. The staff were very nice and helpful but the location was not great. Although, the hotel is close to everything the street that it is on leaves much to be desired. The hotel is only a couple of doors down from the State Division of Parole, resulting in many people just hanging around the street. This street isn't really kept that clean either. The hotel is really beautiful, with a nice low profile style. The elevators are very narrow, and can't fit many people but there are three of them. One morning there were approximately 8 people on the one elevator and nearing the 2nd floor the elevator took a suddenl drop, no one was injured but everyone except one woman was scared to death. She stated that it had happened to her the day before. It is unclear if this happened due to the amount of people on the elevator. I stayed for an entire week and the refrigerator was a hard to bare, it was extremely loud! I was thrilled to have a kitchenette and opted not to move because I didn't see how the problem could be resolved without pulling the plug and abviously I needed to use it. The rooms are very clean and nice. I would definitely stay again because eventhough the neighborhood wasn't perfect it is close to a major transportation hub.

  • Stayed: April 2012, travelled on business
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1  Thank Shawntell314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded May 25, 2012

Dear Shawntell314,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Despite the challenges you faced I was pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests.

Regards,
Brenda J.
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2012

Being very frequent travellers, my partner and I do take notice of the levels of quality, service etc wherever we stay.

This Staybridge Suites hotel was quite pleasant, with rooms equipped with a kitchenette, however one of the main downsides were the lifts. If you had a room on the much higher floors and relied on the lifts, you could end up waiting quite a while!

One other major disappointment was the check-in staff, didn't get his name but think it was Leon. He was just rude and didn't seem really bothered with his work. We regret we didn't express our disgust to him or the manager. I don't get people, especially in the hospitality business, if you can't at least smile or be pleasant and helpful with your guests, then maybe you should get another job, in a different field!

To be fair, the rest of the staff were quite friendly, and one plus was the complimentary cocktail evening on weekdays.

Would we stay there again? Only if the management sorted all their staff out, and their lifts!

  • Stayed: March 2012, travelled as a couple
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3  Thank sheradelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded May 23, 2012

Dear sheradelia,

Thank you for your recent stay, and feedback. We’re sorry you received service which was unacceptable. We are always working to be the best we can be, and feedback like yours will help us target problem areas and accomplish this. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Ben J
Case Manager
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2012

Stayed 2 nights April 4-5, 2012. People here make the difference. Eddie at the door is Vin Diesel without the attitude - great help and friendly. Rooms are small but keep clean and service is the best.
Nice job on breakfast and Happy hour - busy but they kept up with us all.
Plan to go back again.

  • Stayed: April 2012, travelled with family
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Thank betterbye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 13, 2012

So very pleasantly surprised by the amenities of this hotel for the price point. Clean, comfortable, big bathroom, comfy bed, full kitchen with plates, silverware, glasses - even wine glasses!!! Such a great hotel.

When we arrived and went up to our room, we noticed the bathroom wasn't cleaned - in fact, the tub was filled with disgusting hairy dirty standing water. So back down to the front desk we went. They handled it graciously and immediately. Assigned us a new room and had staff escort us up to check it out. It was better than the previous room with a brand-new shower stall instead of a tub. We were happy.

The refrigerator in the kitchenette was almost as big as ours at home. Real plates, silverware, glasses, an oven, stovetop, microwave. If we had chosen to, we could have cooked in. Most of the time when we travel, we eat out and have to waste the leftovers because we have no way to keep them cold and/or reheat them. This was not a problem here.

I can't wait to get back to NYC, and I will definitely stay at this hotel.

Room Tip: The elevators get busy; a lower floor would allow you to use the stairs.
  • Stayed: March 2012, travelled as a couple
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Thank TracyRochester_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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