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Staybridge Suites Times Square - New York City
Ranked #131 of 467 Hotels in New York City
Certificate of Excellence
staffordshire
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 15 April 2012

My husband,daughter(aged 13) and myself stayed at the Staybridge for a week at the beginning of April. We had a 2 bed room on the 28 floor, and contrary to other reviewers, had absolutely no
problems with lifts! Our room was next to a stairwell and was extremely quiet-no noise at all!
We also had no problems getting a table at breakfast, which we found more than adequate.
Front desk and concierge were very helpful.
Must-sees in NYC include walking across Brooklyn bridge (free) Metropolitan museum of art and museum of modern art,stores on 5th Ave (don't miss Saks!),water taxi round Manhatton,9/11 memorial, Rockerfeller at night, Empire during day!

Room Tip: Ask for high floor (not next to elevator) to avoid street noise
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fopgirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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flanders
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

Having read the other reviews I knew what to expect. Anyhow, the only time I had to wait for about 5 minutes for the elevator was at peak hours in the morning, which I don't think is something to complain about. The room, on the 30th floor with a wonderful view on the Hudson river, was absolutely OK. Any complaints? Maybe the breakfast which I thought could have a bit more variety. But a few blocks away you can have the greatest breakfast/brunch: Westway Diner where for less than 10$ a full american breakfast (pancakes, fresh! orange juice etc) is served. Staff was very nice, efficient and friendly.

Room Tip: ask for a room with a view on the higher floors
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sand Lake, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 14 April 2012

This Staybridge has many nice perks, free internet, breakfast and evening hors d'oeuvres. The staff were very nice and helpful but the location was not great. Although, the hotel is close to everything the street that it is on leaves much to be desired. The hotel is only a couple of doors down from the State Division of Parole, resulting in many people just hanging around the street. This street isn't really kept that clean either. The hotel is really beautiful, with a nice low profile style. The elevators are very narrow, and can't fit many people but there are three of them. One morning there were approximately 8 people on the one elevator and nearing the 2nd floor the elevator took a suddenl drop, no one was injured but everyone except one woman was scared to death. She stated that it had happened to her the day before. It is unclear if this happened due to the amount of people on the elevator. I stayed for an entire week and the refrigerator was a hard to bare, it was extremely loud! I was thrilled to have a kitchenette and opted not to move because I didn't see how the problem could be resolved without pulling the plug and abviously I needed to use it. The rooms are very clean and nice. I would definitely stay again because eventhough the neighborhood wasn't perfect it is close to a major transportation hub.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shawntell314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this review, 25 May 2012
Dear Shawntell314,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Despite the challenges you faced I was pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 13 April 2012

Being very frequent travellers, my partner and I do take notice of the levels of quality, service etc wherever we stay.

This Staybridge Suites hotel was quite pleasant, with rooms equipped with a kitchenette, however one of the main downsides were the lifts. If you had a room on the much higher floors and relied on the lifts, you could end up waiting quite a while!

One other major disappointment was the check-in staff, didn't get his name but think it was Leon. He was just rude and didn't seem really bothered with his work. We regret we didn't express our disgust to him or the manager. I don't get people, especially in the hospitality business, if you can't at least smile or be pleasant and helpful with your guests, then maybe you should get another job, in a different field!

To be fair, the rest of the staff were quite friendly, and one plus was the complimentary cocktail evening on weekdays.

Would we stay there again? Only if the management sorted all their staff out, and their lifts!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sheradelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Times Square - New York City, responded to this review, 23 May 2012
Dear sheradelia,

Thank you for your recent stay, and feedback. We’re sorry you received service which was unacceptable. We are always working to be the best we can be, and feedback like yours will help us target problem areas and accomplish this. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, Maryland
1 review
5 of 5 bubbles Reviewed 13 April 2012

Stayed 2 nights April 4-5, 2012. People here make the difference. Eddie at the door is Vin Diesel without the attitude - great help and friendly. Rooms are small but keep clean and service is the best.
Nice job on breakfast and Happy hour - busy but they kept up with us all.
Plan to go back again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank betterbye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, NY
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

So very pleasantly surprised by the amenities of this hotel for the price point. Clean, comfortable, big bathroom, comfy bed, full kitchen with plates, silverware, glasses - even wine glasses!!! Such a great hotel.

When we arrived and went up to our room, we noticed the bathroom wasn't cleaned - in fact, the tub was filled with disgusting hairy dirty standing water. So back down to the front desk we went. They handled it graciously and immediately. Assigned us a new room and had staff escort us up to check it out. It was better than the previous room with a brand-new shower stall instead of a tub. We were happy.

The refrigerator in the kitchenette was almost as big as ours at home. Real plates, silverware, glasses, an oven, stovetop, microwave. If we had chosen to, we could have cooked in. Most of the time when we travel, we eat out and have to waste the leftovers because we have no way to keep them cold and/or reheat them. This was not a problem here.

I can't wait to get back to NYC, and I will definitely stay at this hotel.

Room Tip: The elevators get busy; a lower floor would allow you to use the stairs.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TracyRochester_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

Great Location. Not too close to Time Square and not too far away.
Rooms are clean and modern.
Bathroom was spacious however the shower flooded the floor.
Kitchen is simple and basics but works and you couldn’t ask for any more.
During my stay we had afternoon tea which was supplied free of charge which was nice.
Breakfast was basic but nice however the room was not big enough and it was hard to find a seat if one at all.
Washing machine and dryers were available at a small cost which came in handy.
If I was to return to New York I would stay at this hotel again.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NIchole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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