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“Excellent Stay”

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Staybridge Suites Times Square - New York City
Ranked #129 of 467 Hotels in New York City
Certificate of Excellence
La Mirada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Stay”
5 of 5 bubbles Reviewed 25 April 2012

I only have great things to say about this place. From the time that we checked in until the time that we left, we felt at Home. Dealing with the Hotel Staff was probably the best experience that I have ever had. When we walked in, we met Eddy. He was there to load our bags onto his cart and bring our bags to our rooms. He was in the lobby most of the time that we entered or left the hotel. He always was pleasant and talked to us about what we did or what our plans were. My family and I really liked that. Eddy was the Best. We also had the pleasure of dealing with Daniel who checked us in promptly and was very professional. I could go on and on about all of the staff. They always greeted us with smiles and asked if we needed anything. BEST STAFF EVER! The room was very, very comfortable. The cleaning staff was perfect. Having refrigerator, toaster, stove top, dish washer, etc. was fantastic. Who ever hired the People that work at this Hotel should be commended and so should everybody that works at this hotel. The breakfast and coffee were also great. In previous reviews, i read about the slow elevators. The elevators are not slow. As a matter of fact, there are very quick elevators. The problem lies with the people who push the both up and down buttons when they arrive at the elevators. DO NOT PUSH THE UP AND DOWN BUTTONS AT THE SAME TIME. THIS TAKE THE ELEVTOR TWICE AS MUCH TIME STOPPING AT EACH FLOOR THAT IS PUSH TWICE. If you are going up, push the "up" button. If you are going down, push the "down" button. This will cut the travel time of the elevator in half. So in closing, I would like to THANK all at the Staybridge for the wonderful stay. We will be back and highly recommend this place.

Room Tip: We have two suites on the 29th floor and the views were great!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 27 April 2012
Hello John,

Thank you for your great review. We are very pleased to hear such great feedback about our staff. We strive to make every guest experience both memorable and comfortable. We get lots of great feedback on the full kitchenettes in the rooms. The ability to cook, store, and reheat food has been a great value add to many of our travelers. We look forward to having the opportunity to have you stay with us next time your travels take you to New York City!
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5,466 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Montreal
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

I had a very nice stay at this hotel. Staff are friendly and helpful. Our room was clean and the little kitchen was convenient. I found the bathroom and the small side but very clean which is more important.The bed was comfy. The free breakfast that is included is a plus since many hotels in NYC do not include one. It is not a huge breakfast but has hot and cold basics which is all you really need. I would stay here again and would recommend it. It is well situated. Turn right and you are in the theatre district/ time square and go left, you are in Hell's Kitchen area.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank MontrealGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leicester
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

We stayed at the Staybridge from the 8th tothe 18th April. We were just minutes away from Times Square. It was convenient because it was near where my husband was plced on a business trip, and as I was with him I was very close to all the attractions in the Big Apple. What was really good is how friendly the staff were and what pride they took to look after their guests and also their knowledge of the City. Very enthusisatic and knowledgable, particularly all the concierge statf I spoke to during my trip! They made me feel welcome -NYC can seem very daunting to me if I was going to be on my own for most of the day- but nothing was too much a problem. The staff were very patient.
The room was fine...appreciated the free ;laundry room and the kitchenette! And even the dishwasher was loaded and run for us. No problems with wifi or charging our iphones....this was provided!
All smiling friendly faces.

Only thing: please get more lifts...I dont know where you would have them but I did feel sorry for those on the higher floors at breakfast time or in the evening waiting to get to their rooms. We were on the third floor-so it was fine. We will be back! Sunny (Farhad) -you were great......keep smiling!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank nlbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 27 April 2012
Thank you taking the time to write your review. We greatly appreciate you pointing out all the hotel has to offer and especially for recognizing our amazing staff! We are glad to hear we were able to make your stay more enjoyable and like you "felt welcome", that is the number 1 goal at Staybridge! We would love to see you come back again next time you have to be in NYC!!

Best Wishes from the entire Staybridge Team
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Lausanne, Switzerland
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Nice hotel with clean and quiet rooms (we had 2 King suites). Excellent breakfast included in price, which is a great added value in New York. Close to Times Square and subway station, but the place itself is not very nice ... Would definitely recommend !

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwissChipmunks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 25 April 2012
Thank you for staying at the Staybridge Suites Times Square for your NYC trip! We are glad to hear you took full advantage of the amenities of the hotel and what are location has to offer. We are only steps away from the center of Times Square and all the major subway stations, granting you easy access to all the attractions NYC has to offer. Please note, we are working closely with the city and its efforts in the beautification of our neighborhood.

Again, thank you for taking the time to write your review and hope to see you again soon!!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 April 2012 via mobile

Best hotel experience. Period. Stayed here with my Mom for IBS Beauty Expo. Superior staff. Superior rooms. Exceeded expectations. Accomodating down to the very last detail. Special thanks to Jamie, Sasha and company. Will definitely be staying here again!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristen57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 25 April 2012
Thank you for taking the time to write your review, we greatly appreciate your comments! The staff are truly dedicated in making each and every guest's stay special, so I am thrilled to hear that they were able to exceed your expectations. We look forward to welcoming you back on your next visit!

Best Wishes from the Staybridge Team
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Amherst, NY
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 22 April 2012

We visited NYC for a girls' shopping trip over April break, and Staybridge Suites was the perfect hotel for our group! The hotel was clean and stylish, and we always felt very safe and comfortable. The front desk staff were extremely friendly and helpful! The hotel is centrally located near Times Square, and we enjoyed a short walk to the shops, restaurants and Rockefeller Plaza.

Upon arriving at the Staybridge, we were pleasantly surprised by the evening reception - wine, beer, pop, chips, mini quiches and various hot appetizers - fantastic! We relaxed in the comfortable, spacious hotel lounge by the fireplace. This area also served as the morning breakfast room where we enjoyed eggs, sausage, toast, pastries, fruit, yogurt, coffee - the perfect start to each day. Overall, we thoroughly enjoyed our stay and would definitely choose Staybridge Suites for future trips to New York City.

Room Tip: We requested a lower floor to avoid long waits for the elevator; stairs were always an option!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank KLiz222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this review, 24 April 2012
Thank you so much for choosing the Staybridge Suites as your hotel of choice. We are thrilled to hear that we were able to make your stay just that much more enjoyable. We look forward to welcoming you back for your next NYC trip!!

Best Wishes Staybridge Staff!
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Newbury
1 review
5 of 5 bubbles Reviewed 22 April 2012

Just wanted to say what a beautiful Hotel the Staybridge Inn on Times Square is!! Our room had a wonderful view, and was always very clean. Easy access to entire city! Great breakfast, and happy hour during the week. And hats off to Jamie, Eddie. and Elliott for making our stay even more enjoyable.T hey were very friendly, and were very helpful and lots of fun!!! Your entire staff was great. Would recommend HIGHLY!!!

Room Tip: We were on the 32nd floor and the vew was great!!! North Side!!
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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