We stayed in this hotel (2 adults & 2 children) for a sightseeing 5 day break. The location is super, Times Sq is a block away. We were at the top of the house on the 32nd floor and did not experience any undue delay for the lift. I fully recommend this hotel, the social evenings are fun. The location is excellent but the best thing about the hotel is the staff. They are cheery, friendly and helpful. I will defo stay here again.