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“Flats Fix needs a fix”
Review of Flats Fix

Flats Fix
Ranked #8,898 of 15,866 Restaurants in New York City
Price range: US$10 - US$20
Neighbourhood: Flatiron District
Restaurant details
Neighbourhood: Flatiron District
Reviewed September 13, 2018 via mobile

Live Bait one day, Flats Fix the very next day. You can search it on the Internet, easily enough.

Sometimes presto chango does not work out for the better. Flats Fix is a doctoral-level case study.

When I was a grad student at nearby Baruch College, Live Bait was hopping with plenty of customers at the bar and at the tables. Conversations were flowing as smoothly as the beers on tap.

Well, I came to Flats Fix at 1 pm recently. What did I see? Six other customers at peak lunch time. In other words, the place wasn’t busy.

I ordered the $10 smoked chicken burrito. The portions were generous, but the entree was so mushy. The $11 Old Fashioned was good, but it was served in a rather small glass.

My server didn’t ask me how things were going. She pretty much ignored me throughout my visit. Actually, it was a blessing in disguise.

While eating my burrito at one end of the bar, another employee came literally right next to me in order to talk to my server.

He was badmouthing a customer who just left the place.

Hey, buddy, didn’t you realize there was a patron who overheard your comments? Is this what you call customer service?

After that, I didn’t stay around much longer. I lost my appetite. I quickly settled my tab.

I would suggest going to one of the eateries located within Madison Square Park, which is across the street.

Thank Eire_always
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialResponse, Customer Service at Flats Fix, responded to this reviewResponded September 27, 2018

Hi Eire, We don't have words to express how disappointed we are after reading your review. This is certainly not the kind of experience we want to leave our patrons with and we apologize for it. Please note that your situation was an exception and we won't allow for repeats. Moreover, we take such issues very seriously and thank you for bringing the concerns to our attention. Would like the opportunity to make things right for you, but can only do so if you give us another chance. Hope to see you at the restaurant sometime soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (4)
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Reviewed August 26, 2018

Try the three assorted Tacos and leave happy and full. No matter which three you try, they are tasty, colorful and filling. No need for a lot of extras - and you don't need a ton of time. They work fast, serve hot, and if you really cannot finish them, take one to go. There is not a ton of indoor seating, so if its gonna be a nice day, have them to-go. Tacos are fresh and transport easy to the nearby outdoor seating areas in parks etc.

We'll be going back soon!

    • Value
    • Service
    • Food
Thank bonzarob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialResponse, Customer Service at Flats Fix, responded to this reviewResponded August 27, 2018

Hello! Many thanks for the review. It's very important for us to provide our customers with delicious food along with great service and we're glad you liked it. Moreover, it is evident that you are a happy diner and we would make sure that the feeling continues. We'd love to have you back at the restaurant sometime soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialResponse, Customer Service at Flats Fix, responded to this reviewResponded 2 days ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialResponse, Customer Service at Flats Fix, responded to this reviewResponded 1 week ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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