My husband and I spent two nights at the Cassa Hotel. With taxes, we paid $425 per night. Unfortunately, the hotel was not worth even half that. This is the first negative review we have ever written about any hotel.
We woke up each morning to vibration and whistling from the plumbing. It was so loud that it woke my husband up while wearing earplugs. He talked to the front desk staff four times. We were told twice that the problem was fixed and twice that we would be moved to another room. Unfortunately, neither one happened.
The staff was very friendly, but they don't provide good customer service. If there are no problems, it's a nice place to stay. If there are problems, however, you will leave frustrated and angry like we did that we paid a lot more than the hotel was worth.
One other thing to note: there was no dresser in our room. With two adults and an infant, that was a challenge. So if you need a dresser, you better go somewhere else.
We will never stay at the Cassa Hotel again.
- Official Description (provided by the hotel):
- Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more less
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- Also Known As:
- Cassa Hotel And Residences