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Reviewed December 29, 2016 via mobile

Highly recommend Yotel, it is a brilliant place to stay! If you like modern, trendy and funky you will love Yotel

Great location with some lovely restaurants within walking distance, Times Square not far away either. Hotel has a lovely roof terrace on approx floor 4, it's not too high up but you get amazing views especially at night; although the terrace isn't too high the rooms are located much higher up, up to floor 28approx, we had amazing views from our room onto the Hudson River.

Room is perfectly designed, space well utilised to give you everything you need, nice bright room with a floor to ceiling window letting in plenty light, great shower, comfy bed, no complaints.

Coffee and muffin breakfast is a perfect start to the day!

Definitely recommend for a short break in NYC.

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elvis G, Front Office Manager at YOTEL New York, responded to this reviewResponded April 6, 2017

Thank you for taking the time to share your feedback. We hope to see you again in the future.

Sincerely,

Elvis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016

First the positives: The room was clean, well lit and the bed was comfortable. Also, valet service was great and most of the staff was welcoming and very friendly. The hotel was in walking distance to the theater that we were going to.

Now for the rest: When we arrived I wasn't sure we were in the right place but fortunately there was a guy sitting at a desk who confirmed our location and helped up get parking.

The elevators were very dark (almost black) and the lighting was very dim. It felt like we were in a Jetson-ish set.

We had a queen premium room. The room was extremely tiny (170 sq ft). There were 2 very tiny drawers to put stuff in. 1 small desk built into the wall so the both of us couldn't sit anywhere but on the bed.

No real bathroom, instead the toilet sat behind some sliding glass doors (did not reach the ceiling). The shower was next to the toilet but there was no shower door; there was a small half glass wall. There was no soap in the shower, instead it had shampoo and conditioner that could not be removed. The soap was at the sink and also couldn't be removed. If you didn't bring soap with you, you would need to run over to the sink to put some of the liquid soap into your hand and then run back to the shower. There was white fabric on a rod that you would pull across the bathroom area for the illusion of privacy.

No closets. No mat to set your luggage on while you unpack or pull out your necessities (which meant the bed was gritty from the suitcase). The ironing board was about 40 inches long and maybe 5 or six inches high. I have no idea of where you might iron if the need arose. There was also no room service. You had to go down to the 4th floor to get a paper bucket to get ice on your floor. The 'view' my husband requested was a joke as the only view that we could see was the top of a nicely decorated building somewhere in the city.

When we went down for dinner, the menu at the restaurant was unacceptable. The menu was mainly mediterranean which I found to be hilarious (the hostess at the restaurant told us that it was reflective of the chef's homeland) because my husband has very restrictive eating habits. The hostess didn't find it to be humorous and suggested that we could get finger food in the bar or we could go out for burgers.

For some odd reason, you can check in at the kiosks upon entry but you then have to take the elevator up to the 4th floor (where you could also check in) and then walk over to take another elevator up to the rooms. I though this was odd but not necessarily a negative.

This trip was a gift from my husband and we generally have a pretty high standard for hotels. He found this hotel on a website that rated it pretty highly. Fortunately my husband had only booked one night; otherwise, I would have refused to stay at the hotel at all. I was very disappointed.

I would say that this hotel is better suited for persons on a limited budget. They market themselves as being for the business person but, because I also travel for business reasons, I would find the lack of suitable workspace to be a deterrent to staying at this hotel. I think they were going for a very trendy, modern feel but it didn't work for me.

Room tip: Chose a different hotel.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank rhonda5003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York, responded to this reviewResponded December 30, 2016

Hello rhonda5003!

Thank you for providing your feedback to us!. We are thrilled to hear that you received a great welcome as well as friendly customer service from our crew members and noticed the cleanliness of our cabins, but we are extremely sorry to hear that your stay with us was not to your satisfaction. Due to our dedication to sustainability our Get Up/ Get Down signature washes are offered in a pump, rather than a bar soap with a wrapper. Hopefully you liked the scent! They’ve been created with specific ingredients for the time of day. “Get Up” is infused with Sage and Eucalyptus. We opted to offer ‘Food to Go’ as in our experiences, room service is rather expensive and the quality is tough to keep consistent.
While we understand that our design concept is not for everyone, we are very straightforward about the size of our cabins and include total square footage, photos, and descriptions on our website.
Hope you could afford us to give us another chance in the future.

Jose - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016 via mobile

We have been there for two nights after Christmas 2017.
1. The room was the smallest double room I have ever seen. Even smaller than hotels in Paris.
2. At first we found several hair dropped on beds and towels. It was disgusting.
3. They gave us room 908 at backside without any views.
4. There was a free tea, coffee and muffin at mornings.

Date of stay: December 2016
Trip type: Travelled with family
Thank Pedram A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 28, 2016

I was here with my daughter and found that the Yotel was just about perfect. The rooms were small but serviceable. My daughter thought they were very nice. The restaurant menu was not my cup of tea but it must be for most or they would not have the menu. Staff was absolutely fantastic right up to the point we left. We arranged for a car to take us to the airport and the driver was wearing earbuds and talking on the phone most of the time. I guess that works in NYC but in my neck of the woods its kind of illegal not to mention rude. Back to the hotel review. Loved the staff who managed our stay at the hotel. Want to give a shout out to the folks working the bar and delivering our coffee on 4. Just super people. I also want to give recognition to Nana who was cleaning rooms on our floor. Great Job Nana! I will stay here again in the future but will frisk airport transportation drivers for earbuds. You will get them back after you drop us off. Have to take a star off of service for it. One last thing. Elevator music! Oh my goodness. You have to stay one night just for that.You wont forget it.

Room tip: The higher up you go the better your view. Bring small coffee maker. Trust me on that one.
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Jerry n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elvis G, Front Office Manager at YOTEL New York, responded to this reviewResponded April 6, 2017

Thank you for taking the time to share your feedback. We hope to see you again in the future.

Sincerely,

Elvis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016

First trip to NYC and first stay at Yotel. Well designed property, courteous and helpful staff, great location! Would definitely stay again and highly recommend! Beds are extremely comfortable. Rooms are compact but very suitable! Thanks for making our trip to NYC a great experience! Thanks to every staff member we encountered. Each approached requests with extreme efficiency.

Date of stay: December 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank ronnieh238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elvis G, Front Office Manager at YOTEL New York, responded to this reviewResponded April 6, 2017

Thank you for taking the time to share your feedback. We hope to see you again in the future.

Sincerely,

Elvis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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