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“Great place to stay in NY”
Review of Hotel Chandler

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Hotel Chandler
Ranked #141 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 23 April 2015

Well located, comfortable bed, friendly staff. Midtown is the ideal location to stay. The highlights for us was, lunch at Eately, the High Line walk a must. Ground Zero, 9/11 memorial. Another great find was a Deli called Bread and Butter across the road from the Hotel on the corner of E31st and 5th. The Hoel is only 250 yards from Empire State building and 500 yards from Macy's


  • Stayed: April 2015, travelled as a couple
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Review collected in partnership with this hotel
Thank ChristineK19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 29 April 2015

Dear ChristineK19:

I am so happy to hear that you were able to have fun in NYC!
Thank you for your recent review,

Yours sincerely,
Kate Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,367 - 1,373 of 3,465 reviews

Reviewed 23 April 2015

For this trip to NYC, where my colleagues and I had business meetings at NYU Medical Center, Hotel Chandler was perfectly located. I was pleasantly surprised by the very good service and attitude of the whole staff. I was not surprised that the rooms were a bit tired, even though it looked as if they had tried to upgrade them a bit, and the elevator was out-of-service most of the time. But I'll take very good service and a comfortable bed, even if the rooms are not great and I have to climb some stairs. I will seriously consider going back the next time I have business in that neighborhood.

Room Tip: As with most NYC hotels, higher floors are more quiet
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  • Stayed: April 2015, travelled on business
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Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 29 April 2015

Dear Jay M:

Thank you for your recent review. My apologies for the elevator being out of order I can assure you this is was a very rare occurrence. You will also be happy to know that we are in process of putting together two brand new sample rooms which we will hopefully be able to roll out through out the hotel in 2016.

Thank you for your feedback we greatly appreciate it!

We look forward to welcoming you back,
Yours sincerely,
Kate Martin

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Reviewed 22 April 2015

Lovely experience. Gentle front desk/employees. Nice non-smoking clean room [worn furniture] perfect for one. Small loo with a great steamy shower. Bed turn-down w. chocolate! A quaint Euro vibe. Truly welcoming hospitality.




  • Stayed: April 2015, travelled solo
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Review collected in partnership with this hotel
Thank Elise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2015

Juni, the one Michelin star restaurant, would be reason enough to stay at the Chandler. The creative dishes prepared by the chef are a feast for the eyes and the palate. Extraordinary. That, coupled with the service and soothing ambiance of muted tones, made for a fantastic evening!
Yet, the friendliness of the hotel staff is unusual. They do whatever is necessary to please you.

  • Stayed: April 2015, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Lulu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 29 April 2015

Dear Lulu D:

I am delighted to hear you enjoyed both Juni and the Hotel. Happy belated Birthday once again!

We hope to have the opportunity to welcome you back,

Yours sincerely,
Kate Martin

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Reviewed 22 April 2015

A very pleasant journey in this hôtel. Everything was perfect and the location is just perfect. Rooms are quiet and clean.
Th staff is really friendly and helpful.
We recommend!
P.S : only the elevator is slow...



  • Stayed: April 2015, travelled as a couple
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Review collected in partnership with this hotel
Thank Sacha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2015

Property is nice, beds are comfortable. Bathroom is ungraded but small. I made a mistake booking 2 rooms instead of 1 and I feel no one had really try to solve the situation to my satisfaction...
One of two elevators was always out of order...

Won't be comming nack

  • Stayed: April 2015, travelled with family
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Review collected in partnership with this hotel
1  Thank Lenabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChandlerMgr, General Manager at Hotel Chandler, responded to this reviewResponded 27 April 2015

Dear Lenabel:

Thank you for taking the time to write your review and I appreciate your feedback. I would like to review your concerns regarding the double booking but I am unable to locate your reservations. Please contact me directly so I can review your circumstances.

I also wanted to extend my apologies for the elevator as we did have problems a week ago. Unfortunately even though we were told it was fixed other issues came up and we deemed it safer to take it out of order rather than take chances and have it operating.

Please do reach out to me so we can review your charges.

Yours sincerely,
Kate Martin

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Reviewed 21 April 2015

Loved the location of the hotel, could walk everywhere. 2 minutes away from the Empire State and 15 minute walk from Times Square. The room was beautiful, compact, but lovely. The staff where very very helpful and the design of the hotel was beautiful. I really is a more pleasurable experience in a smaller luxury hotel instead of a high rise. The only thing to keep an eye out for when booking is the tax, it was written on my booking but in writing under the total price, so keep an eye, it was an additional $100 more on check-out, again my fault for not reading it properly but do be aware. Could not recommend this hotel highly enough.

Room Tip: There seems to be construction everywhere in NY so it's hard to say but we stayed on floor 9 and...
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  • Stayed: April 2015, travelled as a couple
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Thank Catriona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chandler

Address: 12 E 31st St, New York City, NY 10016-6702
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Business Hotel in New York City
#68 Romantic Hotel in New York City
#101 Family Hotel in New York City
#113 Luxury Hotel in New York City
Price Range: $224 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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