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ThinkVirginia
Rio de Janeiro, RJ

Great hotel in Trinity Place

5.0 of 5 bubblesReviewed Dec 6, 2023via mobile
Exceptionally friendly and accommodating staff that went above and beyond in order to make me feel welcomed and comfortable. Nika in particular was fabulous!

Everything was perfectly clean and very pleasant atmosphere. Loved the location across from Trinity Church.
Date of stay: December 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (55)
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21 - 26 of 55 reviews
Reviewed December 4, 2023

It's a pity that due to the very disappointed service quality, I have to low my general very possitive review of this hotel. Nice hard facts, but hotel management kills it - well done :-(

Here are some hard facts, why I can consider this hotel to be a hotel with a good value for money, specially if you are doing lot of trips and stay in this hotel almost for a sleep:
+ very modern design, nice view
+ clean rooms
+ directly in the near of 2 metro stations
+ good price/value ratio

Here are some facts which were rather disappointing:
- terrible service: it was not possible for me to receive an invoice for the stay in the hotel despite of 5 reminders and discussions with service management :-( The argument was: booking.com should provide the invoice. But it's not true. Booking.com is just a plattform - the invoice is always provided by the hotel. Booking.com also approved this position and also request an invoice for me - without any effect. During my last 25 hotel stays in last 2 years via booking.com - it was never a problem. But if it would be even the case - why is it so hard to fullfill the request of a customer and provide the receipt after multiple requests?
- the cleaning personal is also not well organized: they wanted to clean the room just 30 minutes after we arrived and also in the morning of our departure.
- the location near 2 metro stations has some benefits, but also major drawback, that it is always very noisy and you feel the vibrations of the hotel every few minutes upon metro train arrival just under the building. Keep that in mind if you have a very sensible sleep.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank delx64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 3, 2023

Cleans room, friendly staff, and great locatuon. Staff respond to requests and have a text system that us super helpful. They cleaned the rooms daily and gave fresh towels. Even had umbrellas for us to borrow. Perfect central location to several historic sites and steps aways from subway to get all over NYC. Perfect stay for Ladies NYC Weekend Away!

Room tip: Get a good subway map since the ypu lose the internet often underground.
Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Sangeeta M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 21, 2023

Decent boutiquish type hotel next to historic Trinity Church. Near Trade Center site, Memorial, trendy shopping, and both rivers. My room was quite compact with large stall shower. I'd rather the shower was a bit smaller and the room a skosh bigger. Room had a mini-fridge which helped because there's a Whole Foods and Eataly nearby. Housekeeping was prompt but didn't clean or refresh the room very well. Hotel offers meals for payment. Breakfast seems the most popular meal. Two elevators will be slow at checkout time. So checkout early. Some nice restaurants within a few minutes walk. Almost all subway lines stop real close.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Zoom_Gotti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2023

despite my reservation guaranteeing that I would have breakfast included, the benefit was not honored and they still refused to cancel and refund the amount paid. I was the victim of a scam at this hotel and I do not recommend it

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jcmiranda2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 8, 2023

Stayed three nights and it was a very comfortable stay. The room is clean and has an extra blanket provided which is a nice touch, the wifi works well, the staff is nice, the location is perfection, and the hotel itself is nice and modern. My only (very small) complaint is that the elevators (there are only two) can be pretty slow during the day. But by NYC standards they are totally fine.

Would absolutely stay here again!

Date of stay: November 2023
Trip type: Travelled as a couple
Thank redjillo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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