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All reviews shared room hot tub front desk intrepid museum times square bunk beds hell's kitchen new york hotel stay rain shower special thanks five nights housekeeping staff location is great port authority hudson river few blocks
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Reviewed 4 weeks ago

We booked this hotel at the last minute for the NYC marathon. The location turned out to be perfect for us in terms of nearness to great restaurants, Broadway shows, transportation to the start line and 5 minute walk to expo center (heads up if you are going to the run the marathon in 2019;). The staff was incredible, especially the front desk and the bellman, Steve. I can't say enough about how accommodating they were...5 stars there! Free breakfast was amazing, though a little hard not to have coffee before 7 a.m., given there wasn't a coffeemaker in the room. The fitness center, though small, was one of the nicest I have ever used and all the green space was beautiful! Were it not for the fact that the hotel was next door to the Playboy Club (did not know that when booking!), there was some sort of rooftop club (meaning we could hear the music pulsating through the room until close to 3 a.m. Saturday night) and our room was not cleaned well the second day, this would have been a five star stay for us.

Room Tip: Ask for room away from club!!!!
  • Stayed: November 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Travel36887485185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YujieY11, Front Office Manager at Cachet Boutique, responded to this reviewResponded 4 weeks ago

Dear Travel36887485185,

We are excited to hear you enjoyed your recent stay with us and loved our amenities! We appreciate you sharing your feedback, and recognizing the genuine care and comfort of our staff.

Thank you for allowing us the opportunity to bring you the Cachet experience. We look forward to welcoming you back on your next trip to the Big Apple!

Best regards,
Yujie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 4, 2018

The staff was FANTASTIC!!! Matthew and Leila were so amazing while checking in!!! The bellhop Steve was also wonderful!! The whole staff always greeted us with a big smile and a hello!!! Our room was beautiful with a great view of the city. The hotel is in a perfect location. I can't wait to go back again with my family. Thanks again for making it such a great vacation!!!!!!

  • Stayed: November 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YujieY11, Front Office Manager at Cachet Boutique, responded to this reviewResponded 4 weeks ago

Dear Alice,

What a 5 star review! It warms our heart to hear you enjoyed your recent stay with us and loved our amenities! Thank you for sharing your feedback, and recognizing the genuine care of our staff. So happy that you had a good time. Look forward hosting your next stay!

Best regards,
Yujie

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Reviewed October 29, 2018

Not sure what to make of this hotel when we first checked in!
It's quirky with nice artwork. Wasted entrance hall space with a snooker table set up with no lights!
Rooms are small but clean and adequate. Not much storage space. Bathrooms are small to suit.
Rooms are set around open courtyards which I guess is OK in the summer but must make for freezing corridors in the winter!
Staff were always very helpful and the House Keeper was brilliant. We had a few minor issues but they were all sorted out quickly without any fuss.
Small continental breakfast room. Restaurant attached but run as a separate entity.
Good "working mens" café/deli across the road for breakfast!
Good location for Hudson River, Broadway, Times Square and public transport.

  • Stayed: October 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank malcolm w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YujieY11, Front Office Manager at Cachet Boutique, responded to this reviewResponded November 3, 2018

Hi Malcolm,

What an amazing review! It warms our heart to hear you enjoyed your recent stay with us and loved our amenities. Thank you for sharing your feedback, and recognizing the genuine care of our staff. Apologize for the few minor issues and we will only improve from here.

Look forward hosting your next stay!

Best regards,
Yujie

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Reviewed October 27, 2018 via mobile

The Cachet Hotel overbooked, and informed me I would not have a room for the night at 9pm. I was offered a room at a sister hotel in Long Island and transportation there and back — too far from my intended location to be reasonable — declined, and received a refund and “upgrade next time” instead. Customer service was very polite and professional, but I am of course unhappy with the result and insufficient compensation after a long day of business travel. Beautiful hotel, but check-in early.

Stayed: October 2018, travelled on business
1  Thank juliastudent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YujieY11, Front Office Manager at Cachet Boutique, responded to this reviewResponded November 3, 2018

Dear Jules,

I'm so sorry that you were unable to stay with us this time. It'd be great if you can kindly connect with me for possible future reservations. Please directly reach out to me at doo@cachetboutiquenyc.com

Look forward to hearing from you.

Best regards,
Yujie

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Reviewed October 21, 2018 via mobile

Fantastic property!! Super clean, sleek and modern looking. The rooms are a great size for NYC standards!! The location was perfect and the staff was top notch. Super friendly and always willing to answer our questions.

Stayed: October 2018, travelled with friends
Thank treem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YujieY11, Front Office Manager at Cachet Boutique, responded to this reviewResponded October 22, 2018

Dear treem,

What an amazing review! So happy to hear you enjoyed your recent stay with us and loved our amenities! Thank you for sharing your feedback, and recognizing the genuine care of our staff. We can't wait to see you next time!

Best regards,
Yujie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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