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All reviewsthe empire state buildinggreat locationherald squarefree breakfastnew yorktimes squarepenn stationgood sizebryant parksofa bedaround the cornerlower floorthe breakfast areawould stay here againstreet noiseyogurtbig apple
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Reviewed August 12, 2018 via mobile

This hotel has a great location but we traveled as a family of 4 with a 2 and a 5 year old and there are definitely better suited hotels than this one. the front desk was super slow. We got to the city about 12pm and figured our room wasn’t ready but checked anyways, it wasn’t o big deal, but we confirmed we needed a crib and would like a high floor (as we heard lots of complaints of street noise on low floors) so we checked our bags and went out for the day. Came back at 5pm, past checkin time assuming everything would be ready and id just be handed a key but it took the front desk forever to confirm they had a crib and then 30 min later we finally got our key, crazy it took that long. The rooms are clean and good size for NYC we had two beds and the crib fit easily as well. The next morning about 9ambreakfast was packed so we had to sit in the lobby as there was no where else, they were replenishing as they ran out and there were lots of choices. As we left we asked for parking validation and they said they couldn’t find them.they looked for about 10min and finally just gave us a business card. Overall I have stayed at tons of Hyatt’s and this one just did not live up to the level of service all the others have had.

Stayed: August 2018, travelled with family
Thank JennDC28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle W, Manager at Hyatt Place New York Midtown South, responded to this reviewResponded August 14, 2018

Our sincerest apologize for the overall rough check-in and check-out. This is very far from our normal level of service. I understand that this experience would leave a foul taste and would understand and appreciate it you wished to reach out to myself directly at the hotel. Thanks for the feedback and chat soon...

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Reviewed August 11, 2018 via mobile

Nice mid size hotel. Friendly accommodating staff. Comfortable bed. Great location next to Keens Steakhouse and some great bars and restaurants . Reasonable price. Good shower. Perfect for a quick weekend getaway. Would stay here again.

Stayed: August 2018, travelled as a couple
Thank Panic1522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle W, Manager at Hyatt Place New York Midtown South, responded to this reviewResponded August 14, 2018

Thank you for telling us about your nice recent stay. Thanks for sharing about our great staff and excellent location. Hope to see you again soon...

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Reviewed August 10, 2018

Stayed for 5 days. Room was very clean and comfortable. Location of Hotel was excellentt, close to everything. The Front Desk was excellent, very helpful. Provided information regarding what to see, transport and general information. Breakfast (included in Hotel price) was more than satisfactory. Will stay at Hyatt Place Midtown again.

  • Stayed: July 2018, travelled solo
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Review collected in partnership with Hyatt Hotels
Thank George V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle W, Manager at Hyatt Place New York Midtown South, responded to this reviewResponded August 14, 2018

Thank you so much for taking the time out to tell us about your pleasant stay. We are glad you enjoy our staff and breakfast. Please do come back to see us again soon...

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Reviewed August 8, 2018

If you want a comfortable stay, that is convenient and treated with the upmost respect, this is definitely the place for you! I truly enjoyed my stay and would definitely go back. The customer service was beyond epic here!

  • Stayed: August 2018, travelled with friends
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Review collected in partnership with Hyatt Hotels
Thank WBRONDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle W, Manager at Hyatt Place New York Midtown South, responded to this reviewResponded August 10, 2018

Thanks a million for telling us about your awesome recent stay. We try our best to provide stellar customer service and glad you loved it! Hope to see you again soon...

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Reviewed August 7, 2018

Quick trip to NYC for a get away with our daughter and friends before starting senior year. Staff was amazing!! Very clean hotel and the breakfast was wonderful!! We will most certainly be back. Terrific location

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank vondafields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle W, Manager at Hyatt Place New York Midtown South, responded to this reviewResponded August 10, 2018

Thanks a bunch for telling us about your recent stay. We are glad you enjoyed the staff, breakfast, and the location! Hope to see you again soon!

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