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Carlos Richardson
Washington DC, District of Columbia

Weekend Stay

4.0 of 5 bubblesReviewed Aug 29, 2023
The rooms were small but the hotel was clean and the staff was friendly. This hotel is literally steps away from where you get tickets and board the ferry to see the Statute of Liberty on Liberty Island and Ellis Island. Parking was easy to find on the weekend and this hotel allows up to two dogs which was perfect for my family. I'd definitely stay there again.
Date of stay: August 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Hampton Inn Manhattan/Downtown-Financial District, responded to this review
Responded Oct 29, 2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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8 - 13 of 852 reviews
Reviewed August 15, 2023

Room very clean and confortable even if it was small. Well situated but no parking (the parking is at 16 minutes by walk). Breakfast very good and diversified. Absolutely no power in the shower (took about 30 minutes to shower, i've never seen that in my hole life).

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank mcadieux777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Hampton Inn Manhattan/Downtown-Financial District, responded to this reviewResponded October 29, 2023

We appreciate you taking the time to leave us this feedback and review. We really appreciate it, as we strive to exceed every guests' expectations. I am eager to better understand your ideas and commentary about your visit. We regret to learn that your experience with our hotel did not meet some of your travel needs. We strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the highest standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2023

Checking in was so easy and the front desk staff was extremely nice especially a young women named Ashley Campbell. We had a few questions and she answered with no problem and what a great smile. She made my wife and I feel like she was really glad to be staying with them.
The room size for NYC was typical but it was clean, updated and comfortable. I'm sorry
Ashley wasn't there when we checked out on Mother's Day to say till the next time we visit.

Room tip: Take advantage of the breakfast and look for Ashley.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank L2389EBbobs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Hampton Inn Manhattan/Downtown-Financial District, responded to this reviewResponded October 29, 2023

Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2023

Front the front desk welcome, to the perfect bed, quite neighborhood and overall facility this was a great experience. Also they offer you a glass of wine or a drink if you arrive during happy hour :)

Date of stay: April 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank thebestmoneyspent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Hampton Inn Manhattan/Downtown-Financial District, responded to this reviewResponded October 29, 2023

Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2023

Check in was the worst I have ever experienced. It was very late as my flight delayed, but the night porter seemed to be either high on drugs or alcohol. Mistyped his password three times when trying to check me in, hence he was locked out of the system. Took an hour waiting for Hilton to unlock him!
Breakfast was as expected. A small selection and some hot scrambled eggs, omelette, sausages. It was okay.
The room was okay. Small bathroom. My cousin, whom I was visiting in NYC,suggested this hotel as south and away from the busy tourists. But I would recommend the hotels nearer to Times .square off 5th Avenue. Stayed at The Refinery in April. Much better .This hotel had no bar and the area was fairly dead at night. This hotel was definitely a poor link to a Hilton.

Room tip: All rooms much the same.
Date of stay: December 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Sellywoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Hampton Inn Manhattan/Downtown-Financial District, responded to this reviewResponded October 29, 2023

We appreciate you taking the time to leave us this feedback and review. We really appreciate it, as we strive to exceed every guests' expectations. I am eager to better understand your ideas and commentary about your visit. We regret to learn that your experience with our hotel did not meet some of your travel needs. We strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the highest standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 14, 2022

Ac didn’t work. Brought window unit rather give us another room. Toilet broke after it was difficult to flush. Quality control issue. Those problems could have been addressed BEFORE we checked in. Most of the staff was nice.

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank dawng945
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hampton Inn, Guest Services / Front Office at Hampton Inn Manhattan/Downtown-Financial District, responded to this reviewResponded January 17, 2023

Thank you very much for completing our survey and sharing your feedback about your experiences with us. We regret to learn that your experience with our hotel did not meet all of your business travel needs. We strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the highest standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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