I have stayed at the London NYC several times and always like the value and location. This time got off to a bad start because when I checked in at 4:40PM on Thursday March 22 my room was not ready. I was told that there was a room ready but it was on a smoking floor which was not acceptable to me and that there was a room with two twin beds and that was not acceptable to me either. I had plans that night but decided to wait for the room that I had booked. This made me late to an engagement and was a very bad way to start my vacation. I was offered a drink in your bar but do not feel as if that were enough. There was another couple in the bar with the same situation and they were not happy with the London NYC either. We eventually got into our room around 5:45. Another thing that was disturbing was on Monday morning there was a maid going into empty rooms and she would let the doors slam every time she went in or out. I counted 12 times before I got up and told her to be quiet. She blamed it on the guests which was a lie. I would like to continue staying at the London NYC but do not feel as though the quality is as good as it used to be so I do not know if I will be back. I have been a loyal guest of your hotel but do not feel as though I really matter to you.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
- Reservation Options:
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel