Manhattan is my hometown, so when my husband and I return to NYC for either business or pleasure, we stay nowhere else. It's always great to be welcomed back by a staff that remembers us, and calls us by name. In our 30+ stays at the London, we have experienced perhaps two customer service issues, both of which were quickly resolved with apologies, and patience on our part. It is always mind-boggling to me when I read complaints from alleged frequent travelers who delude themselves into thinking that they reserved a certain type of bedding (e.g., two twins vs. a queen). I was in the travel industry for over 20 years - trust me when I say that bedding type can NEVER be guaranteed, and IS never guaranteed by any reputable hotel staff. We have never had noise issues, because we always request a suite on a high floor facing north (55th St.). The recent drilling was due to an inspection mandated by the city, and was entirely outside of the hotel's control. And as for unruly guests...well, it sounds as if one or two of the people who had the audacity to complain on this forum were, in fact, unruly guests themselves, and deserved to be removed from the premises. If you can't act like a grown-up, do us all a favor and stay home.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel