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“Sooo close to Madison Square Garden!”

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Holiday Inn Express New York City - Chelsea
Ranked #272 of 467 Hotels in New York City
GreenLeadersBronze level
Burlington, Massachusetts
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Sooo close to Madison Square Garden!”
4 of 5 bubbles Reviewed 11 March 2012

Stayed at the Holiday Inn Express March 6-7 to attend a Big East basketball game at Madison Square Garden - great location. Staff was very friendly and accomodating - they even stored our luggage after we checked-out so we could see a matinee show before heading home - nice breakfast in lobby! Although room was somewhat small, beds and pillows were very comfortable - an alarm clock or a little fridge would of been nice to have in the room. Valet parking was $40 + tax for 24 hrs. Although there is not a restaurant in the hotel, there are many close by. Would definately stay here again when attending an event at MSG.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank h0ckeylaxandcheerm0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 23 March 2012
Dear Senior Reviewer,
Thank you for sharing with everyone your recent visit to the Holiday Inn Express Madison Square Garden, we’re happy that to see that your time in our hotel was a good one. We’re glad to learn that our location was convenient for your trip; having fans stay in our hotel is always exciting. We really would love for you to visit us again if you ever find yourself returning to the “big apple” By next year, you’ll probably experience our new décor, and we think you’ll love it. Thank you again for sharing with us and everyone, have a great day.
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1,957 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Pointe-Claire
Level Contributor
225 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

This hotel is located at the best location for anyone who like to spend good time in midtown Manhatan...perfect distance from Time Square for a healthy walk after diner, close enough to Tribeca, Greenwhich village and Union Square for a great shopping experience. Dont miss outstanding stores like Allsaints Splitafields for great clothes, or Eddy Fish for exclusive dishes to bring baack home. The hotel is very clean, rooms are big enough for a Manhatan hotel, breakfast area is very well lit and roomy as well as the terrace outside which is great if you prefer to have breakfast outside...this is my ew favrotie hotel in Manhatan for now,,,better than the one on 5th I think...

Room Tip: upper floors of course, the 2 elevators are doing a great job! not a lot of time for waiting.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michel_josee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 10 March 2012
Hello Michel_Josee,
What a fantastic review!!! Thank you very much for taking the time to share your experience of our great city and hotel. Our team is really happy that your time with us was a pleasant one. We love the way you give advice to future guest, and how they can enjoy themselves while here in the “Big Apple”. We thank you again for your awesome review, and we hope that we get to service you in the near future, till next time.
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Gloucester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

Spent 4 nights at this Holiday Inn 27th Feb - 2nd March. Staff were very friendly and nothing was too much trouble. Breakfast was excellent and always well stocked. Room is small, however the time spent in the room was minimal therefore not a problem. the bed was a king size and very comfortable.. room was cleaned daily and was spotless. It was our first visit to NYC for our 20th wedding anniversary on the 29th February. It is close to Madison square garden and Penn Street station, if you are traveling from Newark airport it makes easy transfer to the CIty. I would highly recommend this hotel and look forward to staying here again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morris28_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 10 March 2012
Hello Morris28_11,
Thank you…Thank you for your wonderful review and for taking the time to share your experience with us and everyone in the Tripadvisor community. You have touched everyone in our team with your words, and we are really happy that you enjoyed your time at our Holiday Inn Express Madison Square Garden and in our great city. We are also happy to learn that your 20th anniversary was an excellent one. Please feel free to contact us if you ever want to discuss your experience, we will be more than happy to be of service for you. Take care.
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Fort Lauderdale, Florida
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

Very nice property with clean, well maintained rooms. Desk staff very friendly and helpful. This hotel is only a five minute walk from Penn Station and a quick walk to the subway so a quite convenient location. Very good price in comparison to other similar hotels near times square and on the west side.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beentherejohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 10 March 2012
Dear beentherejohn,
Thank you for taking the time to review our Holiday Inn Express Madison Square Garden. We are happy that your enjoyed the convenience of our location. Our location is perfect if you’re here for business or pleasure, thank you for sharing that little “nugget” with everyone in the Tripadvisor community. We hope you get to experience our Holiday Inn Express hotel whenever you find yourself returning to NYC. Thank you again for sharing your experience, we hope we get to see you soon.
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Nashville, Tennessee
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

I will start with my only negative comment: the rooms are SO tiny. But I understand it's NYC and most are. So if you can handle that, then the hotel is nice. It was clean, comfortable beds, the breakfast was always being restocked and the location was perfect. You have two subway options, one one block away and another about three. MSG is simple to walk to, as is Macy's. We walked to Times Square but it was a decent hike.

I would absolutely stay here again.

Room Tip: We were in the back of the hotel and had little noise.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thefairygodblogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 7 March 2012
Dear Tripadvisor member,

Thank you for taking the time to share your experience from the Holiday Inn Express Madison Square Garden. Everyone in our team is ecstatic that you enjoyed your time with us; furthermore I’m sure that future travelers will be happy that you gave them such great advice. Please feel free to contact us if you would like to further discuss your stay. We hope you have safe future travels and if you ever find yourself returning to NYC we would be more than glad if you would stay with us again.
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New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 March 2012

Friendly staff. Room was clean but a bit noisy I guess the low price attract the young crowd. Very good if you need a place to stay in the city but do not plan to spend much time in the hotel.
The staff hold on to our luggage after check-out with no charge, which gave us another day in the city. I thought that was a nice gesture for a low cost hotel.
Location is excellent, walking distance to Penn Station and MSG, and very close to subway stations.

I would stay there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sbdaugaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 3 March 2012
Dear Tripadvisor reviewer,

We really appreciate the manner in which you have reviewed us. Our entire team is very happy that you enjoyed your time at our hotel. We hope you get to experience our great city in the near future and you choose to stay with us again. Thank you again for reviewing our hotel, we hope to see you in the near future. Safe travels!!!
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NY
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

Staff was very friendly. Room was super clean. Lacked any furnishings for luggage. The bathroom was small and very nice, but had zero vanity space and basically no where to hang towels and clothing. The restaurant and lounge is very dark - no natural light. A decent value for the location.

Room Tip: Quite nice for a single traveler. Very tight for a couple.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express New York City - Chelsea, responded to this review, 28 February 2012
Dear guest,
Thank you for taking the time to review our Holiday Inn Express Madison Square Garden. We accommodate many guests each evening and our principal goal is to provide great service, comfortable surroundings every time, it’s unfortunate to hear that our product was not up to your standards. Please be reassured that by this time next year we will have an even better look, with updated items such as the lobby, breakfast area, and the interior of our hotel. We hope you can get a chance to experience it as we all here are looking forward to it. Please feel free to contact us if you need anything, and we hope to see you in the near future.
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Additional Information about Holiday Inn Express New York City - Chelsea

Property: Holiday Inn Express New York City - Chelsea
Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#66 Green Hotel in New York City
#147 Business Hotel in New York City
#182 Romantic Hotel in New York City
#195 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Official Description (provided by the hotel):
Thank you for choosing the Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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