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Holiday Inn New York City - Times Square
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Reviews (805)
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All reviewstimes squaremanhattan viewgreat locationnew yorkport authoritypenn stationrooms are smallthe empire state buildinglow floorwalking distancemadison square gardencoffee machinewould stay againaround the cornerhousekeeping staffearly checknice bathroom
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14 - 19 of 805 reviews
Reviewed 3 weeks ago via mobile

Right near Times Square, this hotel was small but awesome. The staff were AMAZING. So helpful and knowledgeable, and so nice. The elevators are slow, so be prepared for that. But that’s the only knock. Would totally stay there again.

Stayed: April 2018, travelled with family
Thank Rita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, Manager at Holiday Inn New York City - Times Square, responded to this reviewResponded 1 week ago

Dear Rita W,

Thank you for your review regarding your most recent stay with us! We are pleased to know that you enjoyed your stay and we look forward to seeing you in the future.

Sincerely,

Michael Guillen
Director of Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed here 4 nights, my husband and I. The location was spot on. The elevators took a reallllllly long time to arrive at our floor so we had to use the fire stairs numerous times after waiting over 5 mins for the lift only for it to be full. Not ideal if you have a disability where mobility is a issue as you could be waiting a while. The rooms are small but comfortable. The staff were helpful, however the night staff offered to book us a cab to the airport and instead booked an Uber unbeknownst to us. When the driver picked us up he gave cash to one of the front counter staff in a sly little hand move when he arrived. Very unprofessional. It cost us more than a cab which was quite annoying and we waited longer than it would have taken to hail one on the street. The driver drove really fast and did not appear concerned with passenger safety. I’d recommend this hotel based on location solely, just be very wary of the ‘helpful’ desk staff and their lack of professionalism.

Stayed: March 2018, travelled as a couple
2  Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, Manager at Holiday Inn New York City - Times Square, responded to this reviewResponded 3 weeks ago

Hi Natalie B,

Thank you for your most recent review regarding your experience with us at the Holiday Inn Times Square. We apologize for any inconvenience you encountered and look forward to seeing you in the near future.

Sincerely,

Michael Guillen
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Received this hotel choice when booking through Hotwire. Needed something close to Madison Square Garden and the Javits Center. Boy did we strike gold! Yes the rooms are a little smaller than what you would expect in some hotels, but this is Times Square, New York unless you want to pay $500 for a room this is what you get. That said, they were very well appointed with refrigerator and clean and exactly what we needed. We never had any problems with the elevators as stated by other reviewers. Yeah they get crowded but it makes for a more fun trip, right? The Crown Jewel of the hotel is its employees. We stayed for 2 nights and 3 days and they made us feel like family. Guest service agent Danny, was remarkable as was the gentleman, I feel bad that I didn't get his name, that stored our bags for the day of checkout. You really don't need to be this close to Times Square. Should you choose to stay elsewhere you can probably get something a little cheaper in a larger room. But, this hotel was perfect for our needs and location. May even consider staying again just for the amazing employee interaction.

Stayed: March 2018, travelled with family
Thank Carolyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, Manager at Holiday Inn New York City - Times Square, responded to this reviewResponded 3 weeks ago

Dear Carolyn D,

Thank you so much for taking the time to let us know how much you loved your stay with us! We are truly excited to know that you enjoyed every moment with us! We thank you for letting us know how well our team did and we have ensured to recognize them for the great work! We look forward to having you with us again!

Sincerely,

Michael Guillen
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This hotel is in a wonderful location, right in the middle of Times Square. The rooms are small, but what isn't in NYC?? Very clean. Staff was amazing. I had read reviews and people had some issues with the elevators as there are only 2 and the hotel has about 30 floors. We did not have any issues, other than one day, one of the elevators was broken down, but it was fixed quickly. We never had to wait for an elevator for any unexpected amounts of time. I would highly recommend and if I every visit NYC again this will be my first choice for a hotel.

Room Tip: The room we had with a view was nice!! It was very loud at times though :)
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank fritamccall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, Manager at Holiday Inn New York City - Times Square, responded to this reviewResponded 3 weeks ago

Dear Fritamccall,

Thank you so much for your stunning review about our Holiday Inn! We are so pleased to know that you loved your visit and truly look forward to seeing you soon!

Until next time,

Michael Guillen
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Thanks to the east coast being closed because of snow, we arrived two days late after a stop in a warmer state on the way.
The front desk knew our names as we walked in and we're very friendly and helpful and always had good tips and info whenever we asked/stopped by.. We arrived at stupid o'clock in the morning and they gave us bottles of water and snacks too which was a nice touch as we'd spent the whole day travelling and didn't have anything with us.
They were always genuinely friendly, always said hello/goodbye every time they saw us, which must get tedious after a while because it's a very busy hotel.
We had two rooms, yes a little small but perfect for what we needed, we only really showered and slept there.
It's the prefect distance to Times Square and multiple subway stations but the street it's on can get pretty crowded.

I would give 5 stars if the elevators were better. We were only on the 10th floor and I could walk up and down no problem but my parents are older and that's simply not an option, even at non busy times we would have to wait for two or three elevators and they take forever to go up and down. On the last morning we had to go separately with our luggage and 8 full elevators went past before I could even attempt to squeeze in one which meant I waited almost half an hour to get one, which is a joke.

Other than that we had a great extra-mini break here.

Stayed: March 2018, travelled with family
Thank Helen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, Manager at Holiday Inn New York City - Times Square, responded to this reviewResponded 3 weeks ago

Dear Helen L,

Thank you for your latest review about your experience here at the Holiday Inn Times Square! We are pleased to know that you enjoyed your stay and we look forward to inviting you back to our hotel in the near future!

Sincerely,

Michael Guillen
Director of Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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