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“Home Away From Home”
Review of Roger Smith Hotel

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Roger Smith Hotel
Ranked #108 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 March 2012

The Roger Smith Hotel, once again, provided us with outstanding service during our 4 day visit this week. I've stayed there a number of times over the last year and I find it increasingly difficult to leave. The staff at the front desk and in the lobby is always ready to great you with a friendly hello and a smile. Our room was perfect - nicely decorated with plenty of space and a very comfortable bed. The housekeeping staff does a great job keeping the rooms exceptionally clean. The location couldn't be better and the beautiful art on exhibit in the hotel each time we visit is a wonderful bonus.

  • Stayed: February 2012, travelled on business
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Thank Kristen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,434 - 1,440 of 2,223 reviews

Reviewed 20 February 2012

This hotel is so wonderful that I almost hate to write a favorable review and turn other NYC travelers onto it. The desk clerk was warm and helpful, the parking attendant speedy, and the two room suite we shared was perfect. The bedroom reminded me of staying in a friend's guest room, 4 poster bed, dresser with pretty lamps and tasteful curtains The bed was comfy and since we own a B&B in Vermont we know about what makes a bed comfy!

We were able to walk to and from the theater, feeling safe the whole way. Breakfast was prompt and good and the waiters full of good NYC tips. The tres cute popup jewelry store attached to the hotel was a real find as well. All in all, this was a perfect hotel, in a perfect location.

Room Tip: Ask for one of their junior suites.
See more room tips
  • Stayed: February 2012, travelled with family
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Thank E H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

Stayed 8 nights at the Roger Smith Hotel and enjoyed very much. Good place, near the Central Station and the Rockfeller Center, Moma, etc. As I Like to walk I went to most of the places I wanted by foot. For those who dont like there's the metro really close. People very nice and helpful.

  • Stayed: February 2012, travelled with family
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1  Thank Cristal2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2012

...and check into the Roger Smith, a hotel with charm, warmth, and an amazingly friendly and helpful front desk staff. We first stayed at "The Roger" about six years ago while on a business trip, and have been back at least twice a year since...always for pleasure. It's in a perfect location - an enjoyable walk to the Theater District, five blocks to Grand Central, and only 4 blocks to the 4-5-6 Trains, which will connect you to virtually every NYC sight. The high-ceilinged rooms harken back to the days when hotels were built like homes...and we certainly feel at home from the moment we enter the small, tranquil lobby, which is adorned with artwork - yet another hallmark of the Roger Smith. Stir in the coziness of Lily's, a small, quiet bar right off the lobby, and top it off with free Wireless internet, and you're sure to be a fan of the Roger Smith, too. However, if you prefer glitzy, moussed, Vegas-type hotels, perhaps you should look elsewhere. No worry; there are plenty of 'em around.

  • Stayed: January 2012, travelled as a couple
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Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

This hotel is my only choice for a New York stay because from when I check in to when I check out I feel welcomed and at home. It is a little old world but that is what makes it classy. I never feel like a nameless visitor being "customer serviced" as quickly as possible. The staff is efficient, accomodating and friendly in the lowest key way. The rooms are clean, art exhibits and books are everywhere belying any idea that it is copnstructed for effect and with all the languages spoken by patrons, I feel like I am in a lovely, and sophisticated setting.

  • Stayed: January 2012, travelled solo
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Thank ruthiemBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

My experience at the hotel has left me with a special memory. Randy Alan Ogoff treated me with a special touch that felt like I was a long lost member of the family. When I told him it was a special occasion he offered me an upgrade . The room was amazing. The hotel was charming with a true touch of what New York City is all about. The location was perfect , the staff friendly and the breakfast at Lily's appetizing. It felt like I found a home away from home.

  • Stayed: February 2012, travelled as a couple
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1  Thank martin7102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

Stay in this hotel has left inconsistent memoirs. Rooms are beautifully decorated, but in the winter in them is very cold. Heaters work badly. The hotel personnel as a whole is friendly, but some workers talk to visitors very roughly. In particular receptionist Mr Randy alan Ogoff it is very rough, unfriendly, dares to offend visitors, often pretends that doesn't hear, when to him address. The main advantage of this hotel is its location. From here it is possible to reach many sights of New York by foot.

  • Stayed: January 2012, travelled on business
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1  Thank moscovite2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Roger Smith Hotel

Address: 501 Lexington Avenue, New York City, NY 10017-2008
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#47 Best Value Hotel in New York City
#53 Green Hotel in New York City
#179 Business Hotel in New York City
#179 Family Hotel in New York City
#184 Romantic Hotel in New York City
Price Range: $187 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Roger Smith Hotel 3*
Number of rooms: 132
Official Description (provided by the hotel):
Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more   less 
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Also Known As:
Hotel Roger Smith
Roger Smith Hotel New York
Roger Smith New York City

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