I would like to thank all the employee's at the hotel everyone was awesome so professional and polite friendly helpful. The rooms are very nice. They have a great breakfast. The hotel is so nice and clean. More
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Loved the hotel and the staff were lovely especially in the bar/breakfast area. Brilliant location, only a few minutes from Times Square. The only slight issue were the bathrooms being impersonal, not much privacy especially if you were to take the kids
Dear Jonathan,
Thank you for a fantastic review!
It is wonderful to read such kind remarks about our lovely staff, it makes all our efforts worthwhile.
We aim to please and your praise lets us know we are doing our job.
We will pass on your observations.
Look forward to seeing you again, Jonathan!
Loving wishes,
Hotel RIU Plaza New York Times Square
Online Reputation Management
Have just returned from New York and a stay at this hotel. Some have criticized the breakfast queues and size of rooms etc but for us it was an overall good experience. We queued, for a few minutes, on a couple of days but we normally got seated within a couple of minutes. The hotel is very busy and located, ideally, just off of Times Square.
The rooms are compact, without a doubt, but you rarely go to a city break to experience a large bedroom! The rooms are functional and clean, the bathrooms are very good and the overall cleanliness of the hotel is as you'd expect.
The staff are wonderful and very helpful.
Dear TimB276,
Thank you very much for your nice words and for your evaluation.
We are very happy that you had a good holiday with us! We look forward to welcoming you again soon in one of our premises.
With our best wishes we remain,
Hotel Riu Plaza New York Times Square
Online Reputation Manager
The hotel is very nice. The people at the front desk very accommodating. The was smaller smaller than we thought. The location excellent. The room was clean. The view wonderful. Overall it was a very good trip.
Dear Claudia,
Thank you very much for taking the time to leave your great feedback.
It is, indeed, gratifying to read our guests enjoyed their stay nad it is a privilege to be able to be part of our guests' special occasions.
Thank you for choosing us, Claudia!
Hoping to see you soon!
Kindest wishes,
Hotel RIU Plaza New York Times Square
Online Reputation Management
was all good until I didn’t receive my deposit of £150 back! (room was left perfectly spotless) emailed and phoned up several time and no answer! extremely disappointed with the service received! a whole month later and still no answer or help on how to receive my refund back. Very poor service :(
Dear caitlyncrisp1,
We appreciate this feedback!
While we are pleased to hear that your stay was enjoyable, please do accept our apologies for the disappointment you experienced due to the deposit.
In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department via email (in case of a direct booking using the following e-mail address: complaints@riu.com or through your travel agency). Our colleagues will be happy to attend you.
Should you be willing to give us another chance to host you in the future, we know we will make it right.
Greetings,
Hotel Riu Plaza New York Times Square
Online Reputation Manager
Hotel is brilliantly situated on the edge of Times Square. All staff were so friendly and the hotel was spotlessly clean. Breakfast was included in our price and it was superb with a huge range to suit every taste. Would definitely use this hotel again should I return to New York.
Dear mummyg2013,
Thank you very much for your outstanding review!
We are very happy to read you enjoyed your holiday and it is an honour to be recognized and appreciated.
Wishing to welcome you again.
Best wishes!
Hotel RIU Plaza New York Times Square
Online Reputation Management
