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Reviews (4,067)
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Reviewed July 5, 2013

Great location and super helpful staff. Mark, the concierge was extremely helpful with all of our needs. Nice touch to come back from a long walk and have some fresh citrus water in the lobby. Would totally recommend this hotel for convenience, hospitality, and value. No view from room.

  • Stayed: June 2013, travelled as a couple
    • Value
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Thank Andironp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded July 7, 2013

I would like to thank you for choosing to stay with us and enjoying the experience you had. I am pleased to hear our Mark was able to enhance your experience and assist you on your city inquiries throughout your stay. Mark is appreciative of your compliments! It will surely brighten his day. We look forward in welcoming you back again in the future!


Warm Regards,
Elvis Nunez
Assistant Front Desk Manager

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Reviewed July 4, 2013

We recently stayed at The Iroquois for five nights at the end of June for my 18th Birthday. The hotel was fab. The lobby area was great. It was nice to come in after a long day of walking, grab a glass of citrus water they offered and head up to the room to relax and to get ready to go out to dinner. All the staff were very friendly and welcoming. Nothing was too much trouble for them. We rang down almost every night for a bucket of ice and within minutes, a large bucket was ready for us at out room. The hotel also offers a DVD library service. There are nearly 200 films to choose from. It was great because they are free and handy especially if you like to watch the tv before you go out in the morning or before you go to bed a night. Vanessa (the concierge) was also great. If we told her where we wanted to go that day, she would plan it out, tell us the best way to get there and arrange any tickets needed for the attractions. She also convinced us to get the New York Subway which we thought would be complicated when in fact it was quite straight forward. The room we stayed in was The 'Superior Two Double Beds'. This room was located on the fourth floor and was lovely. Very quiet, however it was a little bit dark because of lack of lighting and the bathroom was a little bit on the small side. However the hotel was really well situated, very close to Times Square and Fifth Avenue. Overall a great hotel, would stay there again especially because of the location and the friendliness of the staff!

Room Tip: Rooms towards the back of the hotel are quieter because they do not face the street where all the traffic is.
  • Stayed: June 2013, travelled with family
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1  Thank adamharding95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded July 7, 2013

Thank you for your such a wonderful review! . We are always striving to provide a most comfortable and enjoyable experience for our guest, It is wonderful to hear that we were able to do so and be a part of your birthday celebration as well! We hope to welcome you again once you find yourself in New York in the future!

Warm Regards,

Elvis Nunez
Assistant Front Desk Manager

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Reviewed July 4, 2013

Room was okay-nicely appointed-great bed-no view-could not have blinds open as looked directly at room or brick wall,broken bedside lamp. Vanessa the concierge was amazing,extremely helpful,positive,knowledgeable-almost worth the $.Staff was very good,location good,will try a different hotel next time.

  • Stayed: July 2013, travelled as a couple
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Thank mckees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded July 7, 2013

Thank you for choosing to stay with us at the Iroquois and thank you for sharing your lovely experience you had with our chief concierge Vanessa, she is a great asset to our team!

I would like to apologize that the view from your room wasn't up to your standards. Unfortunately we are surrounded by much bigger office buildings, which causes us to have limited views. But we do offer different room catergories that offer more views then the others, such as our suites and deluxe king rooms that offer views of 44th street, which we are able to accommodate if available.

It would be our pleasure to welcome you back to the Iroqouis the next time you find yourself in New York.

Warm Regards,
Elvis Nunez
Assistant Front Office Manager

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Reviewed July 1, 2013

The hotel is small and quiet it is close to Times Square and yet now right in the heart of it. I was able to walk to both of the shows that I saw without concern for safety. My room was comfortable and the staff was great. One of the doorman John was extremely kind and helpful. But I have to say that the concierge, Vanessa made my trip successful. She is knowledgable and always there to help.She would print out directions, make reservations for restaurants and excursions for me just go the extra mile to help you to enjoy your visit. She is a true professional. So if you decide to check into the Iroquois make sure that you speak with Vanessa.

Stayed: June 2013, travelled solo
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded July 3, 2013

Thank you for choosing to stay with us while you were in New York City and thank you for sharing your experience on Trip Advisor. Your compliments of our chef concierge, Vanessa are most appreciated and I am pleased to hear you had an ever so enjoyable stay with us! I will be more then happy to pass along the kind words directly to Vanessa, it will surely brighten her day. We hope to see you again on a future visit to New York.


Warm Regards,
Elvis Nunez
Assistant Front Office Manager

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Reviewed June 30, 2013

First off, the staff here is one of the most friendly and professional staff of any hotel I have stayed at. Bill and Vanessa (concierge) were extremely friendly and helpful. Mark, the other concierge could stand to get some training on how to interact with people from Vanessa but everyone else was phenomenal. The rooms are small but very nice and clean. The location is one of the best in the city. You are literally blocks from many things including Times Square, Rockefeller Center, Broadway Plays, Empire State Bldg, and much more. WiFi, fitness center, etc included in your rate unlike many places that charge extra for the amenities. Would definitely stay here again.

Room Tip: We stayed on the top floor, north side. For a place as wild as NY we had no trouble sleeping. Heard a few sirens but that's it. We usually need earplugs in most hotels but didn't all 7 nights in our room.
  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank TMTAmmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded July 3, 2013

Thank you for your review on Trip Advisor! I'm pleased to hear our property fulfilled your needs while visiting New York City. Not only are the attractions in our area close by, but our central location makes travel all over the city very simple. We look forward to welcoming you back on a future trip!

Warm Regards,

Elvis Nunez
Assistant Front Office Manager

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