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Reviewed May 10, 2018

The Carlyle stands out for it's old, very old school outstanding service. there are still elevator operators. staff is very friendly, the bar is popular, breakfast is first class. i find the rooms dated and needing remodeling. good locatiojn.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
Thank Apeisach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony M, Managing Director at The Carlyle, A Rosewood Hotel, responded to this reviewResponded May 31, 2018

Dear Apeisach,

Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay overall and appreciate your feedback. We hope to welcome you back again in the near future!

Sincerely,
The Carlyle Family

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Reviewed May 10, 2018 via mobile

The Carlyle has a great location if you are needing to be in the upper east side. It's a lovely timeless hotel and the service is top notch. The policies are a bit bizzare and in the two visits I stayed here in 2018, I've had issues but I will say that the staff there take their job serious and will come to a resolution. This says a lot especially during this day and age where I'm finding most places do not do this. I appreciate greatly the Concieger here who went out of his way to get something done for us. It's a great hotel with a remarkable staff but as a luxury hotel corporate should maybe look into offering more services that other luxury hotels do.

Stayed: April 2018, travelled on business
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony M, Managing Director at The Carlyle, A Rosewood Hotel, responded to this reviewResponded May 25, 2018

Dear Joe M,

Thank you for taking the time to share your experience with us! We are so happy to know that you enjoyed your stay so thoroughly and that the location was well-suited to your needs. It was our pleasure to have you in house and your kind words will certainly be shared with the team. Wishing you all the best!

Sincerely,
The Carlyle Family

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Reviewed May 7, 2018

So hard to rate such an iconic hotel:

Pros:
Large Rooms
Impeccalbe service in restaurant and bar
Classic elevator operators

Cons:
Inconsistent turndown service
Inconsistent room service
Hot water slow to heat in shower

Deal breaker:
3 spurts of rusty water while brushing teeth

Conclusion:
While it is an iconic hotel in the classy upper east side Manhattan the age of the building does have it's challenges. With so many 5 star accommodations available I will have to continue my search for my favorite hotel.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Canterqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony M, Managing Director at The Carlyle, A Rosewood Hotel, responded to this reviewResponded May 31, 2018

Dear Canterqueen,

Thank you for taking the time to share your feedback with us! While we are delighted to know that many elements of your stay were positive ones, we do apologize for the ones that came up short. Your notes have been well-received and we appreciate you taking the time to help us improve! We hope to have an opportunity to welcome you back for a better visit in the future. Wishing you all the best!

Sincerely,
The Carlyle Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 5, 2018 via mobile

loved it
location, excellent service, great room, Great Gatsby style, beautifully maintained
the restaurant, bar, jazz club, everything works in perfect harmony.
from the moment you arrive to the time you take the elevator ride with a white gloved operator, you are transported back to a golden time.
loved the welcome back note in the room, the fresh fruit plate, the chocolates in the night table.
Can't wait to return.

Stayed: May 2018, travelled on business
Thank Adotutu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony M, Managing Director at The Carlyle, A Rosewood Hotel, responded to this reviewResponded May 25, 2018

Dear Adotutu,

Thank you for taking the time to share your visit with us! We are thrilled to hear that you enjoyed your stay so thoroughly and had the opportunity to experience so many aspects of the hotel! We look forward to the pleasure of welcoming you back again in the future. Wishing you all the best!

Sincerely,
The Carlyle Family

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Reviewed May 2, 2018

the common areas are still shinny and top notch, beautiful and five stars. The rooms however are VERY dated and beat up. I recently stayed in a room on the 27th floor, the nightstands, desk and side table all looked like they were bought at a yard sale and a single coat of paint was thrown on. They were banged up and paint chipped in so many places. I stayed at the Carlyle twice before but back in the 90s early 2000 and it looks like the rooms have not changed a bit, very sad to see.

Stayed: April 2018
5  Thank Bryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony M, Managing Director at The Carlyle, A Rosewood Hotel, responded to this reviewResponded May 31, 2018

Dear Bryan W,

Thank you for taking the time to share your feedback and experience with us! We do apologize for any shortcomings you experienced within your accommodations. We have shared the notes with our Director of Rooms and they have been addressed. We appreciate your patronage and hope to welcome you back again in the near future!

Sincerely,
The Carlyle Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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