This hotel was recommended a perfect place to recuperate after a surgical procedure. When I spoke to a reservationist she assured me that they would have a renovated suite with a kitchenette for me. I was given a seemingly lovely renovated one bedroom suite with a minibar, no kitchenette. Minibar frig was broken so we had to have another delivered. The heat and air-conditioning did not work in the bedroom. I ordered toast and it arrived uncovered and ice cold. The phone in the living room malfunctioned.
I complained to the night manager who said he was sorry the room was not to my liking. I guess it is my fault that I don't like to eat food after it has spent a few hours in a warm frig, my fault that I become uncomfortable in stuffy, hot rooms and my fault that I find cold toast unappetizing. He also mentioned that I had too many requests
Athough the hotel's night manager could use a rigorous retraining in customer relations , every service person who came to our room was polite, apologetic and helpful.More
- Room Service