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“Great hotel, perfect location and amazing staff!!”

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Hotel Edison Times Square
Ranked #313 of 471 Hotels in New York City
GreenLeadersBronze level
Reviewed 5 December 2017

I went with my mom and we had a room with 2 twin beds, it was like going back in time as the hotel was built in 1931, but we had a great time. It was large enough to have friends in to visit and very clean. We also enjoyed the manager's meet and greet, it was a nice treat. I would like to thank security, who were amazing as I left something in the lobby the night before and they found it for me!! I was so pleased, it was great to meet Scott and Daniel, who were very knowledgeable and helpful when we needed it. I would definitely recommend this hotel and will be staying here again!! It was also a treat to be so central to Times Square, Central Park, Rockefeller Center and the theaters.

Room Tip: They are renovating the rooms, so if you want a newer room make sure to request when you book.
See more room tips
  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Leopard216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

Dear Leopard216,

Thank you for such a lovely review and rating! We are delighted to know that you enjoyed your overall stay and appreciated our Complimentary Manager's Reception. Our General Manager, Scott and our Director of Security Daniel are great leaders of our team and they pride themselves on the satisfaction of all our valued guests. We are indeed centrally located in Manhattan in the heart of Time Square within walking distance to many attractions, shows, shopping and exciting things to do. We certainly hope you will visit with us again and invite you to visit our website which offers a variety of discounts, promotions and perks. We look forward to welcoming you back again soon.

Cynthia P.

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121 - 127 of 10,082 reviews

Reviewed 5 December 2017 via mobile

Our room was not booked through a discount site so it was pretty pricey, but we had a refurbished room which was very nice. The bathroom was tiny and the street noise was quite loud. However the front desk, bellmen, and valet were exceptional. I liked the 24/7 security up front and the guys were great. I would return, hopefully at a less expensive time of year. The weekend after the lighting of the Rockefeller tree was very crowded.

Stayed: December 2017, travelled with family
Thank Brittanydee1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

Dear Brittanydee1231,

Thank you for taking the time to share your experience. We are so happy to know that you enjoyed your overall stay. We strive to ensure the satisfaction of all our valued guests and invite you to visit our website which offers special discounts, promotions and perks such as our popular Discover Package. We do also feature guest rooms located in quieter areas of the hotel for guests that prefer less noise. We have been hard at work upgrading and improving for your enjoyment and hope to have the pleasure of welcoming you back again soon.

Cynthia P

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Reviewed 4 December 2017

Two of us stayed in this hotel.
We were on quite a high floor, maybe 10th floor? It looks like it had just been decorated and we loved the corridor decor. Boutiquey/vintage. Had a great view over to the river from the end of a corridor, but not much of a view in our room.
We actually saw into another persons room within reaching distance of the window, so kept the blinds closed.

Two large double beds were comfortable with a mini bar and ensuite.
The only reason I have marked them down by one point is that the rooms and bathrooms need updating. Or a fresh paint and carpet. It was still comfortable and clean though.

Fantastic location. Literally on the door step of times square.
Bar and reception area was nice.
Staff were friendly and very helpful - they print out a map for me as I needed to get to LaGuardia airport at 6am and was too cheap to get a cab.
Would and have already highly recommended this hotel. Would stay again.

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Shadnmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

Dear Shadnmeg,

Thank you for sharing such a wonderful review. We appreciate the feedback of our guests as it allows us to know what we have done correctly and more importantly how we might improve. Our Front Desk Team makes every effort to accommodate the preferences and requests of our guests upon check-in based on our availability. The hotel features guest rooms that are located with views of the main street of the hotel and inside courtyard of the hotel. While not all of our guest rooms have been refurbished at this time, we have been hard at work upgrading and improving many areas of the hotel and have completed over 300 newly appointed Signature Collection guest rooms and suites. We have two new eateries as well that many of our guests are enjoying and we hope you will visit with us again soon so that we may continue to enhance your guest experience.

Cynthia P.

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Reviewed 4 December 2017 via mobile

Perfect hotel for sightseeing in New York! So central! Staff were very friendly and helpful! Rooms are small but clean and comfortable! Right beside Times Square but you don't hear any noise at night.

Stayed: November 2017, travelled as a couple
1  Thank Louise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

Thank you so much for your recommendation and kind commentary of the Hotel Edison's location and Staff.
We are delighted you enjoyed your visit with us. As we strive to help our guests feel comfortable and welcomed, please note we do offer larger rooms as well.
We hope for another opportunity to welcome you back to the theater District. As we hope for a return visit, we’d like to mention our great offers, specials and promotions on our web page; including the Discover Package when booking directly with us.

Kindest Regards,

Jason D.
Guest Relations Manager

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Reviewed 4 December 2017 via mobile

Victor and Danny in Security were able to find and hold a package I had set down in lobby. They were 5 star on the job!!! I am a person of little words but I was extremely grateful for their being on the job

Stayed: November 2017, travelled with friends
Thank Maryann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

We are so thankful for your review and kind commentary of the Hotel Edison's Security Team. They are no strangers to assisting our guests in feeling safe and welcomed.
We appreciate your time in reviewing us and hope for another opportunity to welcome you back to Times Square.
As we do hope for a return visit, we’d like to mention our great offers, specials and promotions on our webpage; including the Discover Package when booking directly with us.

Kindest Regards,

Jason D.
Guest Relations Manager

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Reviewed 4 December 2017 via mobile

Stayed here with my husband for 4 nights Dec 2017. Very disappointed with hotel. Was told we would have a refurbed room but placed in an old dated and dirty rooms. Toilet was tiny and disgusting. We had a loose wire in our room that was a potential health and safely hazard. The attitude of Marco on reception was shocking. He raised his voice and shouted at my husband and I as we were waiting in the queue to find out time of check out. We spoke with his manager Wann who done absolutely nothing about it and I still await a follow up from him after he checks the CCTV - if that ever happens.

Stayed: December 2017, travelled as a couple
1  Thank KatK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

Dear KatK7,

Thank you for taking the time to share your review with us. We value the feedback of all our guests as it allows us to know what we have done correctly and more importantly how we might improve. I can assure you that your experience is not the standard of The Hotel Edison and have commenced reviewing your encounter/experience with the appropriate department(s) so as to address and correct any deficiencies in service and comfort. While not all our Classic guest rooms have been refurbished, we have completed over 300 newly appointed Signature Collection guest rooms and suites. We strive to provide memorable and enjoyable stays for all our guests with a focus on friendly, professional and knowledgeable service. We sincerely apologize that this was not your experience. We welcome additional feedback and should you wish to follow up and elaborate on your time with us, please contact our Guest Relations Department at: 212-840-5000 Ext. 667 as we will be happy to assist further in ensuring your satisfaction.

Cynthia P.

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Reviewed 4 December 2017

Everything was great about my stay from the helpful and friendly staff to the perfect room. It was all topped off by the incredible location. Great place for a weekend trip to the City especially during the holiday season.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank michaeldunn280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded 6 December 2017

Thank you so much for your recommendation and kind commentary of our location, staff team and room. We are delighted you enjoyed your visit with us. We strive to help our guests feel comfortable and welcomed.

We hope for another opportunity to welcome you back to the theater District. As we hope for a return visit, we’d like to mention our great offers, specials and promotions on our web page; including the Discover Package when booking directly with us.

Kindest Regards,

Jason D.
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Edison Times Square

Address: 228 West 47th Street, Between Broadway and 8 Avenue, New York City, NY 10036-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
#67 Green Hotel in New York City
#116 Family Hotel in New York City
#210 Business Hotel in New York City
Price Range: $139 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Edison Times Square 3.5*
Number of rooms: 810
Official Description (provided by the hotel):
Built in 1931, Hotel Edison is an architectural art deco masterpiece with a rich history dating back from the moment famed American inventor, Thomas Edison turned on the light at the grand opening of the hotel to playing host to countless notables, to movie and television appearances. Hotel Edison is conveniently situated in the heart of New York City's iconic Times Square, amidst the energy and excitement of the latest in Broadway Theatres, nightlife, fine dining and shopping. The hotel is within steps of Midtown Manhattan's premier business and leisure destinations - Time Warner Center, Rockefeller Center, MoMA and world renown Fifth Avenue Shops. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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