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Reviewed December 5, 2022 via mobile

I cannot say enough about this hotel. Everything was spectacular from the room to the staff to the food at the restaurants. I will absolutely be staying here again. The location is perfectly situated to walk to almost everywhere around Times Square. I would rate it higher if I could.

Date of stay: December 2022
Trip type: Travelled with family
Thank 32karac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded December 6, 2022

Dear Valued Guest,

Thank you for choosing Hotel Edison for your recent visit to the area! We are delighted to know that you are satisfied with our accommodation and service. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us! We hope to see you again in the future.

Best Regards,
Kezia E. Hartono
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2022

Stayed at Hotel Edison from 26th Nov - 1st Dec. Fantastic location, friendly and efficient staff who were available at all times of the day. Breakfast vouchers were a bonus. Requested a room on an upper floor which was honoured. Would highly recommend.

Room tip: Corner room on the upper floors give a little more space and are quieter
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank 115nanj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded December 11, 2022

Dear Valued Guest,

Thank you for choosing Hotel Edison for your recent visit to the area! We are delighted to know that you are satisfied with our accommodation and service. It is always a pleasure to have you here with us and your recommendation to fellow travelers is most appreciated. We hope to see you again in the future!

Best Regards,
Kezia E. Hartono
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2022

The property is well maintained and clean. The location is superb and we found most of the staff to be friendly and helpful. I'm compelled to write in praise of Keith who I believe is head of security. On our last evening we had dinner at Bond 45 which is a terrific restaurant inside the Edison. I mistakenly left my credit card at the bar and would never have missed it till my return home the next day. Keith was persistent in phoning our room, making contact with me and returning the card. Whew! Disaster averted. Thanks to Keith and also to Tom at the front desk. Both were standouts during our one week stay. And we liked Friedman's Restaurant also on property.

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Debbie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded December 5, 2022

Dear Debbie,
Thank you for this positive review and your comments of how we can take The Hotel Edison even higher. We cherish our guests and strive to make them feel like they are at home away from home. Looking forward to welcoming you again and your comments will be taken into consideration and hopefully put into action.
Best,
Rashawn Parris
Guest Relations Ambassador

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Reviewed December 4, 2022 via mobile

Recently stayed 10 days at this hotel my second visit
The hotel is well situated in the heart of time square
The staff are all amazing but our thanks goes to Scott Gers the manager and superintendent Danny for making us so welcome and making sure we had the best time in New York. Security is fabulous you can’t enter the lifts without showing your room card which is very reassuring shout out to Keith he was so nice. Really all the reception staff the bell boys they were all so nice nothing was any trouble and so friendly. I will definitely be returning and I would highly recommend this hotel to anyone travelling to New York xxx

Date of stay: November 2022
Trip type: Travelled with family
1  Thank HelenL0W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded December 5, 2022

Dear Helen,
We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for the positive comments regarding the staff and the great location of the hotel. Thank you for recognizing our staff as they work hard to make sure every guest has a wonderful stay. We look forward to seeing you during your next stay in New York.
Best,
Rashawn Parris
Guest Relations Ambassador

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Reviewed December 4, 2022

This was the second time of staying at the Edison in Times Square and to be honest it was as bad as the first time. The same rude and unhelpful reception staff, the inclusive breakfast was an absolute joke, its all about scamming as much money out of the customers as possible. The only positives about this hotel are the cleaners and the doormen who both do an exceptional job.
New York itself was amazing.

Room tip: Don't go to hotel Edison
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank scOOby5_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rommel Gopez, Guest Services / Front Office at Hotel Edison, responded to this reviewResponded December 5, 2022

Dear Valued Guest,
I do apologize for the inconvenience that you experienced with our hotel and how it impacted your stay with us. I can assure you that I have shared your comments with the Team and we will make the necessary improvements. We respect your right to choose alternate accommodations in the future. We do hope that you can give us another opportunity and return to the Hotel Edison for a future visit. Please reach out to me personally so I can ensure the best stay for you upon your next visit to NYC Rparris@triumphhotels.com
Best,
Rashawn Parris
Guest Relations Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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