Thoroughly recommend this hotel. The staff were delightful, the decor stylish and atmospheric, the room charming and the location perfect. My only niggle was that the breakfast was a little basic.More
Thoroughly recommend this hotel. The staff were delightful, the decor stylish and atmospheric, the room charming and the location perfect. My only niggle was that the breakfast was a little basic.MoreShow less
Thank you for sharing your experience with us.
I'm glad that you thoroughly enjoyed your time with us.
We are always looking for ways to improve our breakfast options and we appreciate your feedback.
Rooms are well equipped and nice, though a bit small for my taste.
Very friendly and helpful staff, nice coffee bar, excellent location right off of times square, and between 2 metro stops. Rooms are quiet.
Thank you for the review of us on tripadvisor.com.
We would love for you to come back and experience our deluxe rooms. With the additional space and upgraded amenities, I trust that you will enjoy the Sanctuary even more.
Highly recommend. Friendly staff, clean updated room. A little pricy and a slim breakfast offering, but it is included in the room along with wifi.
Great location also! Enjoy!
Thank you for writing a review about us on tripadvisor.
Most guests such as yourself, would agree that they find great value in our complimentary breakfast, wifi and access to Equinox gym. These are amenities that most hotels charge for. We appreciate feedback from all guests, and we utilize it as a tool to understand what we are doing right and what we can improve upon.
We hope that your next visit with us will be just as good.
My daughter and I stayed here and had a wonderful time. We felt very special and pampered, entering the oasis-like calm and dark from the tourist-bustle of Times Square. Staff were helpful and nice. Our room had some burned out lightbulbs and they changed at least some at our request while we were out.
The lobby, bar, and rooms are newly renovated and chic. We enjoyed the lounge music and the Marilyn Monroe movie playing in the bar. Our room (a standard queen) was small but elegant and well-designed, like a ship's cabin. I'd recommend they add a second mirror, though, perhaps over the desk. With the small vanity it was impossible for us two girls to get ready at the same time. We liked the bathroom area open to the room (pull across a curtain for privacy when showering) and the swanky glass-and-marble shower and vanity. The bed was very comfortable and the linens fine and crisp.
With the small, cozy room size, this would be great for a couple.
We enjoyed the complimentary continental breakfast, as well, which included mini bagels, croissants and pastry, cereals, fruit, coffee, juice, etc. I especially enjoyed the warm boiled eggs.
Unfortunately the TV was out because of construction, but they comped us one pay-per-view movie as compensation. The heating/cooling unit was quite loud and despite tinkering it turned on/off all night which was not terribly restful. Without it on, the room was too hot. But because the room is so small, it flipped back and forth quickly between heat/cool mode to keep at the desired temp. Not sure how that could be helped...
All in all, we definitely enjoyed our stay. Without spending a huge amount, we felt pampered and special. Thanks, Sanctuary!
I stayed at this hotel this month and the lobby is dark with constant throbbing music. The room was small with no storage. The hotel was clean, the desk staff were helpful, although not always knowledgeable. The bedding was comfortable. The view out of our room was of a fire escape and concrete wall. The hallways and stairs are dark, lit by strange red lights. The location was really good for seeing shows, Times Square and other sites in mid-town. We walked to the NBC studios and the MOMA. The breakfast was of good quality. The coffee they served was really good.
Thank you for taking the time to share your feedback with us.
I'd like to apologize that your experience at our unique hotel was not what you expected.. We have a very distinctive contemporary style . As you see from most of our reviews, our guests appreciate a cozy, warm, and clean atmosphere that we strive to create at the Sanctuary Hotel. We make every effort to present our visitors with a discrete retreat away from the hustle and bustle of the city, creating a "home away from home" feel, with a touch of glamour. The goal with the design is to create a tranquil and warm environment that would be representative of the Sanctuary Hotel name (not to mention the genuine and attentive services provided by our staff).
I'm happy that you took the opportunity to enjoy our complimentary breakfast and it seems from your review that you enjoyed your time with us overall.
Should your travels bring you back to NYC, we hope that you think of the Sanctuary and please do not hesitate to contact me directly for reservations.
ot to mention our very kind and helpful staff. To some degree, it is hard to truly appreciate all the extras we offer with just a one night stay. Did you have the opportunity to join us for our complimentary evening wine and cheese reception or perhaps our signature continental breakfast? We wish the Casablanca could be the perfect choice for everyone but we know that many travelers have different needs and preferences; however, we do feel very strongly about authenticity and full disclosure so I am particularly concerned if you felt that the website was not representative of your experience.
My husband and I arrived back from NYC on 13 April 2012. We spent 4 nights in the Sanctuary Hotel West 47th Street one block off of Times Square. The hotel is in a fantastic position and within walking distance of all tourist sites, shops and restaurants. We were on the 9th floor, the room was lovely, a huge bed (very comfy) and a huge shower which I was really impressed with. The staff were excellent so friendly and willing to help you with anything. A big thank you must go out to Jacob (S.T.A.R) who organised transport back to JFK for us during rush hour!!! Thank you Jacob!. The reception staff were also very helpful and friendly, thank you. A continental breakfast is provided in the mornings until 10.30 on weekdays and until 11am on weekends. There is a good selection of cereals, pastries, bagels, toast and fruit with tea, coffee and orange juice, this is just what we needed to set us up for a busy day. I would definately return to this hotel, the location is perfect. The hotel has a relaxing atmosphere and its just what you need after walking for miles through NYC! Thank you again to all of the staff at Sanctuary Hotel for making our stay fabulous.
We are happy to know that you enjoyed your 4 night visit with us. Thank you for taking the time to share your experience on tripadvisor.
Many reviewers would agree that here at the Sanctuary Hotel, we make every effort to provide all our guests with a unique and memorable stay. The goal is to create a discrete retreat away from the hustle and bustle of the city, while still being steps away from the excitement of Times Square.
As for our complimentary continental-style breakfast, we try and offer a good variety and are constantly adding to the selection instead of just the basics.
We appreciate the great feedback and hope to have you back with us soon.