To make a very long story short. Arrived Christmas weekend alone with my dog, paid in advance, lady in front said there was a glitch in their system with my payment, I told them I had a dog, paid for pet fee. They gave me key to room. Got to room and at 2am in the morning manager named Camillo, I'm sure spelled wrong, called me and said I needed to get out of room and pay. Got up, 2am, took my dog to front desk with me However locked my phone in room. I asked the manager of I could get let in to get my phone, he said no, not til you pay. I said I paid in advance, it's 2am, I need my phone to look up payment on account. Once again in front of customers , "no! You can not have your phone til you pay." Meanwhile, I have my dog and it's now almost 230am. I take my dog to car, come back, note he has security standing by me. Once again, I need my phone to show I paid, no you can not have it til you pay. Finally, security asks where is it and goes and gets it for me. Note it's getting closer to 3am. I finally get phone, looking through account, he says I am going to call cops! I said what, I am looking to see where I paid, he said well I'm going to call cops if you don't pay and started picking up phone. I true to call husband but he is in a different state and it's 4 am for him. As I'm calling the manager this time yells!!! I'm calling cops now!! You can't stay here!!!! Go!!!! I'm on the , calling cops!!!!! I'm like what? So confused, never have I been treated this way, and I've never been in a fight in my life! It was degrading and is still bothering me terribly as I type this. I got into the car, went to a gas station, called my bank who is 24 hours for military, because yes, I am a military spouse as well! If you are in military please do not stay here, they do not give respect at all or try to work out an issue in a respectable way. After calling my bank I realized he charged me anyway even though he kicked me out at 230am, where I had 7 more hours to drive. I will never stay at a best western again after this horrible treatment! Customers please beware! All I want us my money back that they charged me, even though I did not get to stay the night and my pet fee back!