We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
C$132
BestWestern.com
C$132
Exclusive member rates
Algotels
C$119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (599)
Filter reviews
599 results
Traveller rating
266
126
63
72
72
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
266
126
63
72
72
Show reviews that mention
All reviews pool area wonderful stay front desk staff excellent customer service nice pool would stay here again very nice hotel marisol airport highway texas
Selected filters
Filter
Updating list...
169 - 174 of 599 reviews
Reviewed January 15, 2018

We were very pleased with our 1 night stay with our Yorkie. Other hotels in the area were charging huge pet fees, so we chose this Best Western for their reasonable pet fee. The king bed was super comfy and the room was very clean. We liked the added convenience of having a restaurant on site. They delivered a wonderful dinner to our room. Went to get glass of wine from bar and found it playing very loud music and was very dark (would avoid the bar). But overall the stay was good and we would stay again.

Date of stay: January 2018
Trip type: Travelled as a couple
1  Thank Phyllis T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this reviewResponded January 17, 2018

Thank you for your kind words about the Hotel and how we are pet friendly. Glad to hear you had a chance to try our restaurant. The Hotel does have a lobby bar that is open Monday through Friday for you to enjoy other than the night club. Hope to see you and your yorkie back very soon.

Sincerely,
Alex Herrera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2018

To make a very long story short. Arrived Christmas weekend alone with my dog, paid in advance, lady in front said there was a glitch in their system with my payment, I told them I had a dog, paid for pet fee. They gave me key to room. Got to room and at 2am in the morning manager named Camillo, I'm sure spelled wrong, called me and said I needed to get out of room and pay. Got up, 2am, took my dog to front desk with me However locked my phone in room. I asked the manager of I could get let in to get my phone, he said no, not til you pay. I said I paid in advance, it's 2am, I need my phone to look up payment on account. Once again in front of customers , "no! You can not have your phone til you pay." Meanwhile, I have my dog and it's now almost 230am. I take my dog to car, come back, note he has security standing by me. Once again, I need my phone to show I paid, no you can not have it til you pay. Finally, security asks where is it and goes and gets it for me. Note it's getting closer to 3am. I finally get phone, looking through account, he says I am going to call cops! I said what, I am looking to see where I paid, he said well I'm going to call cops if you don't pay and started picking up phone. I true to call husband but he is in a different state and it's 4 am for him. As I'm calling the manager this time yells!!! I'm calling cops now!! You can't stay here!!!! Go!!!! I'm on the , calling cops!!!!! I'm like what? So confused, never have I been treated this way, and I've never been in a fight in my life! It was degrading and is still bothering me terribly as I type this. I got into the car, went to a gas station, called my bank who is 24 hours for military, because yes, I am a military spouse as well! If you are in military please do not stay here, they do not give respect at all or try to work out an issue in a respectable way. After calling my bank I realized he charged me anyway even though he kicked me out at 230am, where I had 7 more hours to drive. I will never stay at a best western again after this horrible treatment! Customers please beware! All I want us my money back that they charged me, even though I did not get to stay the night and my pet fee back!

Date of stay: December 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
3  Thank Veryupsetmilitaryspo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this reviewResponded January 12, 2018

I would like to extend my deepest apologies. This is not a normal practice and the issue could have been handled in a different manner. I have taken actions to ensure that this will not happen to anyone else. I have given you credit for the full amount as well as the pet fee. I hope you can give us another try to make you experience with the Hotel and El Paso a better one.

Sincerely,
Alex Herrera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2018

This hotel is conveniently located and the exterior of the hotel is decent. The lobby is updated and very attractive - however the room we were assigned to was dark (poorly lit) and not in the least attractive - the furnishings were old and even scratched up - the pillows were soft and lumpy - more like a room you might find in a Motel 6 - certainly not up to the standard we have come to expect from Best Westerns. When we complained, we were given the choice of that room or one other. The second room was practically identical to the first - but because we had been on the road for many hours and were too tired to look for another place, so we stayed. On a more positive note, the shuttle service to a local restaurant for dinner was a nice feature, and breakfast the next morning, which was included, was really very good. Despite that, we will not stay in that Best Western again.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Anna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this reviewResponded January 17, 2018

I'm sorry to hear that your did not enjoy the guest room that you stayed in. The Hotel does offer different location and room types that might fit your needs. I hope you can give us another try since you enjoyed our public spaces and restaurant. Please let me know when you plan to travel to El Paso and I will make your reservation.

Thank you,
Alex Herrera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 1, 2018

Best Western Plus El Paso Airport Hotel & Conference Center

Good hotel in El Paso near airport area, and very close to highway

Hotel had good complementary breakfast.

Hotel is Old and not a new one.
But it has lot of plus points.
Room was very spacious (KING SUITE)

Room was very neat.
Room had Bagavat Gita (Holy book for Hindus) along with Bible, it was a surprise and gave great happiness.

Hotel has 2 floors and no elevator (you have to climb 10 steps to go to second floor)
Highly recommend it.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Binu_Sudhakaran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this reviewResponded January 17, 2018

Thank you for the kind words about your stay at our Hotel. I will make sure to share your survey with all the Hotel staff. Please come back and stay with us very soon

Sincerely,
Alex Herrera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2017

This hotel has not been updated nor has it been cleaned lately. My family and I had a horrible experience here on Dec 29th. It took 3 rooms to find one that had working plumbing and cleanliness that was almost acceptable. The music from the bar kept us up until 3am and we used our Diamond points for this personal stay. This was a big mistake. Think twice before staying at this hotel. Keep on driving, as far away as possible!!!

Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Frank P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this reviewResponded January 17, 2018

I would like to apologize for your experience out our Hotel. It is not acceptable to have you move three times for you to find a room. Please let me know the next time you find yourself in El Paso and I will honor a free upgrade. Just let me know when you need a reservation. Hope you can give us another try.

Thank you,
Alex Herrera

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews