I booked this room 3 days ago as an add on to our trip to Camelback. We wanted to hike the falls and enjoy nature. We checked out of Camelback Resort and drove about 45 minutes there (through dark back roads, encountering bears). When we arrived they said they had this weekend blacked out for weeks but a computer glitch allowed additional bookings to go through. I had a sleeping child in the car and the reception desk did nothing besides repeatedly citing the computer glitch. There’s no cell service at reception so I was unable to call other hotels. I actually had to ask them to look up some phone numbers for me. I’ve never in my life arrived to a hotel with a confirmed, pre-paid booking that has been “over sold.” Receptionist said, “You were supposed to be notified that we were oversold.” But I wasn’t. We were unable to get another local room and a reasonable price so we drove home and cut our trip short. Extremely disappointing. The lack of empathy or attempt to help was shocking as well.
- Official Description (provided by the hotel):
- The Bushkill Inn & Conference Center is a stunningly beautiful Pocono family resort and corporate meeting facility featuring 153 private rooms, suites and cabins furnished with all the comforts and amenities that you expect in a pocono luxury hotel. Not all Pocono resorts are created equally. Located directly across from Bushkill Falls, “The Niagara of Pennsylvania,” Bushkill Inn & Conference Center offers enjoyable Pocono family vacations, productive corporate functions and romantic Pocono weddings in a beautiful, natural setting like no other. Our combination of gorgeous landscapes, tranquil atmosphere, extensive amenities, special services and large conference facilities, makes the Bushkill Inn and Conference Center the premier Pocono Mountain vacation destination. ... more less
- Reservation Options:
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